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November 2023 by Vanessa “Imagination of 1”
Customer service, Amazing! They always have answers to my questions. Resolutions to my problems. LOVE Tmobile! That company better not go anywhere. Home internet, unlimited plans! (singing...Dodo, do, Do⬆️ do⬇️) ?? secret.... I don't call, I go in person ??
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November 2023 by Sabrina Key
I do not recommend this place. The man that helped me lied right to my face just to get me to get a new phone.
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July 2023 by Daniel Walker
Worst customer service I have ever had. Manager Henry, was incompetent and rude. T-Mobile has a great 5 G network, I was forced to change carriers because customer service couldn’t get the SIM card to work, after spending multiple days and several hours at the Bessemer store, I went to ATT, and reported Henry for his verbal abuse. I returned the phone he made my purchase, and they tried to charge me a restock fee, I just left the phone and walked out. T-Mobile is a good network, but avoid this store. Maybe Henry and Aaron will be fired and the customer service will improve
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November 2022 by Josh Price
Great people , wonderful experience..
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November 2022 by Curtis Jones
Very Good By Help you out they allways Solve My Problem.
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September 2022 by mikey9174
My iPhone 13 was not and is still not working properly. I have been to T Mobile twice and only had the phone for 6 days. Don’t buy one.
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July 2022 by Relatable Topics
Great service I don't exactly remember the guys name but I could tell it was his first day and he was a bit nervous, but I got in and out of the store swifty, went to activate an old phone I had and he was able to help me set up my payments for the service and everything, overall great costumer service??????
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March 2022 by Bill Betts
They did not care that I was a customer at all
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October 2021 by Lady G
The customer service is horrible at T-Mobile across from Walgreens in Bessemer, Al , employees by the name of Brian were very disrespectful to my sister today. He call her everything but the N-Word! We had to leave the store because he were not patient when it came to explain what we’re going on with my sister phone. AT&T has a new customer thanks to Brian ! We will not be disrespected and paid for poor service too .
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July 2021 by Augusta Chambers
So far service has been great for what was done. However, the service is on going and not complete I give the rep. an A for service .
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December 2020 by Deborah Hatchett
First time been in this T-Mobile store. Victoria was helpful in accomplishing my goal there.
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November 2020 by Gloria Cargill
The customer service is horrible at T-Mobile across from Walgreens in Bessemer, Al , employees by the name of Brian were very disrespectful to my sister today. He call her everything but the N-Word! We had to leave the store because he were not patient when it came to explain what we’re going on with my sister phone. AT&T has a new customer thanks to Brian ! We will not be disrespected and paid for poor service too .
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November 2020 by Robbin Palmore
It was a very pleasant visit ?.
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September 2020 by Malinda Franks
Top Notch Customer Service!!! My Sprint hotspot wouldn’t come on and the tech I talked with on the phone told me to take it to this location for repair. The information I was given was wrong. They are not a repair center but Tiara took my device and started working with it to see what might be wrong. She figured out the problem and had my device charging and coming on before I left!!! She was so kind and helpful. I will definitely go back when I make my next phone purchase!! Thanks Tiara!!!
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September 2020 by Hectorsii Garcia
Great customer service they are very friendly. Also they checked my phone without saying but unlike in Hoover they didn’t even give an effort to do it and it was really easy. They will joke around with you so don’t be scared.