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January 2024 by Whitney Thornton
About two headstones one for my father and one for my uncle and neither one of them have been is at the grave site I have been trying to get in touch with someone to get my money back and no one has reached back out to me pay full price for it and don't understand why they are able to get away with taking grieving people money
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November 2023 by Wesley Higgins
We haven't been able to get any help. We purchased a headstone over a year ago, still no headstone, no one is ever there when we call or stop by, we want our money back so we can go somewhere else. Avoid them at all costs.
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August 2023 by Brian N.
There ripping people off & very unprofessional. My GF paid in full 2,000 & still 1 year later her mom has no headstone. Sometimes you can catch someone down there, but it's always so bs excuse or excuses. Sometimes there is no one there & pit bulls inside the office. I've seen signs on the doors saying there at grave sites but in the back working on something God only knows because nothing is getting done besides people getting screwed over. Cindy Styles is the owner & she's running cause there is so many people she technically screwed over. It's sad & pitiful that a business of this nature is scamming people over & probably still after writing this. Take my advise please everyone.... STAY AWAY!!!!
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July 2023 by Stephanie H.
This is really an outrage. Taking bereaving families money and not producing them with a headstone. They don't even have the common decency to comment or make it right. I would suggest you all go to their door like I did to get your money back. They don't even offer anything in return such as a refund. They chosen the most pathetic way possible to rip off people. Do you not have a conscience? and don't let that one star rating go to your head.
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July 2023 by Chenta
I paid a deposit back in May 2022 which was four months after my son passed away. I was dealing with Cindy Styles and Chris McCarver. I was in constant contact with Cindy up until November 2022 or December 2022 and all of a sudden no one would answer the phone and I haven't talked to Cindy or Chris since last year. I've been by the business too many times to count and no one is never there. Finally on May 18, 2023, someone from Southern Memorial called saying the old owner ran off with the money and hid the paperwork. I don't believe any of that! I told him I want my son's headstone or my money. Of course, I haven't heard back from anyone. I'm contacting the Attorney General, BBB, Fox 6 Investigations and filing a report with Bessemer Police.
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July 2023 by Charles Luciano
They do great work. So respectful and treated me how I was supposed to be treated they're behind because of a dude name Chris screwed them over but everything I ordered was perfect he even let me get a free vase
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June 2023 by Brian Norris
Place is terrible & took money from my GF who which is still or probably want get the tombstone for her mom or her money back. Very disappointing & upset & they need to be shutdown ASAP!!!!!DO NOT GO THERE! YOU WIILL REGRET IT! TRUST ME!
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June 2023 by Stephanie Hudson
I’ve sent in complaint to BBB. I ordered my mothers headstone and they took their time and messed it up. They decided to do another and broke that one. Every time I tried to contact there is no answer which is shady business to me. Taking advantage of people who are already mourning is sad and sick. You need help! BBB is looking into this matter. I did get my money back btw after sending my husband over there with paperwork from a lawyer. I will never recommend this side show.
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April 2023 by Wilbert Sykes
If I could give it lower stars I would. I asked for my money back in November of 2022. I was told twice come to get my money at a certain time and twice no one was there to meet me and give me my money back. I have set outside of the office for hours on different occasions and no shows up and when they do it's the workers and they call the owners and they say they will call me but they don't I just want my money back and I would advise you to stay far away from this company
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March 2023 by Peggy C.
They are not a legit company. They are only good at taking your money. Once they have your money you will never hear from them again. Don't be another one of their victims.
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March 2023 by Valerie Gaines
This company did great work for my grandmother's foot marker 10 years ago, so I went back to use them again. This time, I was ordering a picture to put on my brothers grave. I went by the week of Thanksgiving 2022 and placed my order. I asked if they could have it by Dec 2nd, which is my brother's birthday. The guy told me he wasn't for sure But he would try and put it on the paper. I gave him a picture via email. He told me ne once he get it, he would reach back out to me to make sure the picture was ok. He never reached back out until I sent more emails after he had sent the picture in already. He has responded via email 2-3x in December. I have been calling the number provided to speak with the lady Cindy, to no avail, no answer. Everytime I go by there, the closed sign is up and doors locked. I see a car in the driveway and a truck out back. I found out there are people living at the top of the building. I gave a man my name and number to give to the owner. He said he would hand deliver it, that was Thursday Jan 12. I still have not received a call back from this company. My total issue is I have made a deposit. If you are having problems, care enough about your business and your customers to let them know what's going on. This puts a bad mark on Southern Memorial's reputation. It also causes negative feedback to possible new customers or even poeple searching for employment. Get it together SOUTHERN MEMORIAL!! YOU'RE LOSING CUSTOMERS!!!!
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March 2023 by Chris Lawley
Dont expect a call back from them or them to answer the phone
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March 2023 by B Barnes
This company will cash your check, not keep their promise on readiness & will not contact you or answer their phones
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March 2023 by Sharon Mosley
My daughter ordered a headstone 7 months ago, was told it would take 3 to 4 months. She tried calling for status multiple times, never an answer and no response to voice mails she left. My husband and I finally went in person and was told the paperwork had gotten misplaced. They did find it while we were there but was told they were still waiting on the stone. Was assured that it would be in by the first of December. Still no call from them.
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March 2023 by Dave Mosley
Checked on a head stone ordered in April. Understand the delay due to illness and an employee shortage.
