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April 2023 by Google user
This store is often closed with no explanation during business hours. Poorly stocked and very transient employees. Often has old merchandise on shelf and very little of that. Managers rarely last long so there’s no continuity or responsibility if a customer has a problem. Sally’s needs to fix it or close it permanently
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March 2023 by Instructor Forté
Visited at 1:05pm on Tuesday, there were closed for inventory. No sign posted, warning or advance notification-very disappointing.
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August 2022 by Alexis McCostlin
Went in to get a bottle of cantu apple cider vinegar with tea tree, told the lady I didn't need help and she proceeded to follow me in the aisle I'm in and ask what I'm looking for. I’ve got social anxiety so having the lady ignore my request was not cool. I quickly left the store without what I came for. I didn’t even get the chance to look at the other products Sally's had to offer.
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April 2021 by Heather Griffin
I am very disappointed in my visit today. The clerk never spoke to us, was sitting in the corner on her phone the whole time and then when it was time to check out she was clearly sick.
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March 2021 by Brandi Hammond
I purchased some color in Dec of 2020 and was told no returns at the time but save my receipt and when they did start taking returns it would be honored. I called here and there and was told on Feb 28 they were taking returns. I told them the date on the receipt. They said it was ok. So I drive over there the next day only to be told they can't do it. There were 2 girls and after I presented my return to the girl at the counter she told me she didn't know how to do it. Then the other girl left. She never asked her for help. She told me to come back another day when her manager was there. I asked her to call someone. She said ok but asked to ring up someone else before that. They told me it didn't matter what I was told when I bought it or what they told me over the phone, they could only give me a gift card. For the majority of the time I was there, the girl behind the register stood there staring at me bc she didn't know what to do. And they didn't honor the policy they said they would.
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March 2021 by mike Arledge
It a good place to shop. Buy
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January 2021 by robert browning
Can never get in touch with anybody at the store you can drive over there and they will be standing around that does not reflect all the employees but most
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January 2021 by Nancy C.
I thought I'd give Sally's a chance today to see if they carried my spray-on hair conditioner The shelves were stocked well. I even found a whisper hair dryer! Everyone wore a mask and we tried to social distance as much as possible, but the aisles are narrow. They do not carry my hair conditioner darn it But I will come back again. You should check it out too!
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November 2020 by Anita Brown
I needed help finding a product and I spoke to Caleb of the Mcalla Sally’s Beauty Supply and Caleb went above and beyond to call a different location to help me find what I needed!!! Thank you Caleb for being courteous and professional!!
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November 2020 by Lisa Marie
There’s a new guy working there and he knows everything about color or any other questionsBest employee I’ve ever seen there
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November 2020 by Evelyne Boothe
People not very friendly
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October 2020 by Wendy Worsley
Young man was super nice and helpful. The store was clean and well organized. The shelves were a little bare to what it used to be.
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August 2020 by Kayla Buckner
The workers that were in there the day I went are really nice and helpful. However it would be very helpful if there were prices on the shelves and more in stock. There's only two people working at a time and helping people it's difficult to have to ask someone for a price every time you find something you may like. I had to search most everything on the website to find prices for the stuff that was actually in stock. Most of the nail isle was bare. It could be due to the pandemic I'm not sure. But the prices not being there is not.
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July 2020 by kayce Hill
I have always loved to get all my hair products or needs at Sally's Beauty now the only problem is today I went & one girl was on her phone the other just didn't care terrible customer service they where no help I would say it is time for new employees definitely‼️
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September 2019 by Angela Cotner
Customer service is really hit or miss here. I have went in and been helped quite well there then on another trip I was barely acknowledged at all. The last trip I made there was the end of the line with this store though. I won't be returning. I am glad they do have some employees who aim to help customers although the ones who do not leave you frustrated especially when you are a paying customer.
