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January 2024 by Haley Donaldson
I will leave an okay review because we did have good service but, We came to a payoff event in hopes of getting my old vehicle paid off and were told “yes we can pay your car off”. Recieved our first bill on our new vehicle that we purchased through this dealership and come to find out they rolled it all over into my new vehicle when that was not what we were told. I assumed some would have to be rolled but we are now almost $25k upside down after thinking going here for a “pay off event” was a good idea. I’ve debated on making a review but didn’t want this to happen to anyone else.
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January 2024 by Ralph Martin Jr
Josh was very courteous very helpful in my predicament. I'm glad he was there to help me get everything straight. I give him a 10 if there's such a thing because he did a great job Thank you Josh. But I also give bad points to endurance warranty service.
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January 2024 by judy cearlock
We will definitely recommend this dealership to our friends and family. The customer service was spot on! Armand is awesome and very knowledgeable. I love my Jeep Willys.
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December 2023 by David Santos
Absolutely no complaints. Top notch dealership. My sales person Mr. Fowler did an outstanding job providing sales service and information. Mr. Sanchez, my sales manager was up front, honest, and diligent getting the deal closed. I would recommend folks give this team a chance if you are in the market for a new vehicle.
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December 2023 by CK B
My dodge ram was in for service for 6 recalls. When I picked my truck up it would not crank due to technicians leaving my radio on and running the battery completely down. Service had to use a jump box and jump my truck off. The next morning my truck would not crank again. Autozone tested my battery and due to it being completely drained the battery would no longer take a charge. I had to buy a new battery!And my steering wheel heater still doesn’t work!
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November 2023 by Scott Sanford
Absolutely the best buying experience. Mark Elliott worked with me and made sure everything I was looking for was right. Would definitely recommend for your next vehicle.
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October 2023 by Drew Sims
Sales Service team were some of the best in the business!! Highly recommend!!!
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September 2023 by Anthony (Gsxr fun)
I went in because there online trade value tool gave me a price I was willing to take plus there online promotion offering "up to 6k" over book value. WELL ITS ALL LIES. They would not honor the price I was quoted for online through there website for my trade in and they didn't offer any of the promotions. I showed the sales person pictures of the online trade value quote and the promotion there promoting and after going back to the finance room and then coming back they proceeded to tell me that even if they were to offer my payoff on my vehicle they didn't have anything they could sale me that was cheaper then what I was paying... This is how they are covering them selves because they wouldn't honor there prices.they are all over Facebook with these promotions and now I'm letting everyone know do not waste your time it's not valid and they don't honor any pricing they give.
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August 2023 by Gail Weldon
I would give them a 10 if I could. We have bought many cars over the years and by far this was the best experience ever. Found a car on line, spoke with Darren Lee on the phone, and traveled about 80 miles to check it out. He had the car pulled up and ready for us to test drive. Everyone there was super friendly and a pleasure to talk to. Mariam helped us with the paperwork and was amazing to work with. We felt like valued customers when we got there and feel like we made friendships by the time we left. Great experience! Ask for Darren "D" Lee and he will help you find your next ride!
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August 2023 by Charles Manley
The staff there were great! They made sure that I was happy with my purchase. And I recommend them to anyone looking for a great deal and a quality vehicle!
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July 2023 by Chris Haywood
After getting frustrated at another dealership for added fees and dishonesty, I drove to Bessemer to see a truck I saw online.Best experience in buying a vehicle I’ve ever had. Darren (sales), Brady, Cody, Marion (financing) were all great to work with. They honored everything we discussed and were very friendly.We will be buying again soon for another family member and will definitely return to Brady Kilmury.
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July 2023 by Janice Poole
The most kind and thoughtful salesman and owner. No push to buy. They layed it out as it will be and told us think about it and let us know. We loved our experience their.
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July 2023 by Jana Duke
Called about a truck I saw on Car Gurus. Listed as one owner and no accidents. Bost Miller sent pictures (of everything but the back). Should've been more alert there. That's on me. I told him we were coming to see it and asked him to confirm again NO ACCIDENTS and one owner. He said thats correct. We get there and it looks like it was beat with a hammer and scratched up to boot. But the best part was it was missing the tailgate! Complete misrepresentation and we took off work and drove nearly an hour to see it. Worst experience.
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July 2023 by Victor Wilson
I was treated very professional and my oil change tire rotation was done without any hiccups. I will let them perform all maintenance and service on my 2023 RAM Limited Longhorn vehicle.
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July 2023 by Miranda Blair
I was very much anticipating a new vehicle from Brady Kilmury!! I know my credit wasn’t great but me and my husband were more than willing to pay a hefty down payment! When I first applied online Brady Lilmury blew my phone up trying to get me to come in!! So we came on a Saturday. While we were there the power actually went out, so they had us leave and the guy that was doing my credit application told me he had everything he needed and he would call me the following Monday to tell me if we were approved or not… so Monday rolls around we don’t get a call. I chalked it up to maybe they lost my info due to the power outage, so I’m thinking surely he will call me and explain what happened and try to get me back in there.. nothing ever happened. They never called me back! If I wasn’t approved, why not still working with your potential customers? When my credit makes it to 800, do you think I’d do business with them then?? No I won’t because you didn’t even have the respect to call a potential customer back to let them know at the time you simply couldn’t help me. I mean they NEVER called me back, but my credit was checked like 15 times when I gave them my personal info, and for what… this is why I do not like dealerships, but I put my trust in them one last time and to be let down smh! I do not suggest doing business here. They do not care about their customers
