“Shoutout to Priscilla and her manager at Hoover Spectrum! They turned a frustrating experience into a breeze.Priscilla was perfect — super helpful, patient, and knew her stuff. The manager is amazing as well. Unlike the Homewood location, these guys get customer service and were able to help solve my issue.If you're tired of feeling ignored elsewhere, hit up Hoover Spectrum. Priscilla and her team know how to treat customers right. Big thumbs up! ?”
“Customer service was great. This young man helped me with my iPhone and finding a case. Along with taking the time to put my screen protector. Was very helpful, respectful and funny!”
“Filed a claim online and got on the schedule for a screen repair out of this location. Drove 30 minutes to the store only to be told the tech wasn't working today. I had to reschedule for 2 days out. Not at all the T-Mobile staff's fault but still highly inconvenient and a little ridiculous to have to deal with.”
“This was the only store out of the 4 stores I called that had the iPhone 12 for my daughter's phone upgrade and reassured me they wouldn't run out before I got there because they had a good quantity in stock. When I got their the store environment was so inviting and friendly that myself, another customer, and a few associates had several funny conversations about the other customer kids and my kids as well. The sales associate I had was very knowledgeable about why the price in-store was higher than the price that was quoted to me over the phone by a customer service representative. She was even kind enough to go a step further to show me the breakdown of the phone price and she just treated me VERY kindly.”
“They sell phones and handle Spectrum cable equipment. Accessories are very lacking. Don't seem to have very good communications with Spectrum mobile which leads to delays and other problems. That is not to say the team in the store doesn't try hard to please with what they got.”
“The best customer service I’ve received in a long time! Meme was awesome! She provided knowledgeable answers to all our questions. She is a great asset to your store in Homewood, Al”
Closed
138 Citation Ct, Homewood
“Customer service, Amazing! They always have answers to my questions. Resolutions to my problems. LOVE Tmobile! That company better not go anywhere. Home internet, unlimited plans! (singing...Dodo, do, Do⬆️ do⬇️) ?? secret.... I don't call, I go in person ??”