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“T-Mobile Lakeshore for the win!! Each visit to this location I've experienced good old-fashioned attentive customer service. We were assisted by Tan, the Manager, and her entire team. A great team for sure! My dad went to another location and left frustrated and still without a new phone. All because he couldn't remember his PIN. Mind you, he has been a T-Mobile customer before T-Mobile was T-Mobile. Over 30 years. When he shared his experience with me, I knew where to go! And my Lakeshore Team did not let me down. They demonstrated professionalism, patience, and problem-solving skills -top tier. They had my Dad's PIN issue resolved in less then 15 minutes. I added him to my Business Plan and was able to take advantage of some great BOGO and other device sales/discount. Anndddd, they gave me a care package with T Mobile merch. Hands down...excellent experience. Thank yal a ton. My Dad is still talking about his new phone and such a great experience.”
“Went in to pick up equipment for my Spectrum Internet and TV setup. Gabriel made certain that I left with the right equipment and cables to get everything connected. Thanks.”
“I truly enjoyed my experience at this location.
The sale representative was very polite, courteous, knowledgeable, patient and professional. She made this retire Soldier felt respected and honored.
(Natalie H.)
She took her time with me because, I’m not that knowledgeable or tech savvy.
Thank you.
The management at this store are on point with customers satisfaction.
Good job Manager (Atlantis B.)
5??????????”
“06/22/24 The T-Mobile agents at the Hueytown store are amazing! There are not enough stars above that I could give them.
Thank you for your help
Rhonda and Emma”
“I had recently changed cellphone services to charter and was having signal issues. Micah greeted me as soon as I walked in the store. He understood my situation and jumped right on solving my issues. He was very friendly and knowledgeable about cellphones. Very pleased with the service. The store was also very clean.”
“The best customer service I’ve received in a long time! Meme was awesome! She provided knowledgeable answers to all our questions. She is a great asset to your store in Homewood, Al”
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“Mrs. Rhonda rocks. She's the manager, and I can tell. She leads by example. After spending all morning with another carrier trying to get me service, Mrs. Rhonda made my day by giving me the best professional assistance and advice. I brought in a new screen protector, and she cleaned my phone and applied it without me asking. Thanks again, ma'am. ?”