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September 2023 by Kim Sanders
Parking was the best right in front
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March 2023 by Cathy Ratliff
Will never buy from them againi bought a scooter in Sept still waiting to get it its dec
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March 2023 by Marsha Graham
I was just home from rehab and desperately in need of a lift chair. I called Elrod & they helped me choose a chair at a good price. Best of all they delivered it by noon.
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November 2022 by George M.
I arrived in Birmingham only to find that the conference I was attending required a lot more walking than I had anticipated. I called the folks at Elrod Mobility on Saturday morning of a UAB game day, and they responded wonderfully. I had a mobility scooter delivered to me within just a few hours and was able to fully participate in the conference. All of this and very reasonable pricing. Absolutely recommend these folks!
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March 2022 by Jon Whitten
Called Elrod mobility, talked with Heath, needed a scooter for my grandmother.Great price and delivered early.Will be a repeat customer.Would highly recommend.
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March 2022 by micki082
WALK IN TUB. Would be zero stars, if I could. So angry, I don't know where to begin. This is gonna be long. Had a REALLY bad experience with another company 12 years ago, so when I decided to purchase a new walkin, I decided to go with a local company, of which I had heard was excellent. Whoever I heard this from LIED!! I'll admit from the start that the tub, so far, appears okay AND the father/son team that installed it were TOP NOTCH, BUT.......THE salesman (Heath) is nothing more than a commission hungry, tub, "Used Car Salesman" translated to be pushy, bossy, rude and knew how to twist everything to his liking. Excuse me....I'm the customer here. His delivery driver was even worse. Hung the phone up in my face, told me I was rude (for calling him down about it) and refused to drop off the tub, even though he was two hours late!! Several excuses later from Heath, I got the tub. The installers came, did their thing, showed me how to operate all the controls and left. THANKS INSTALLER DUO! Bottom line is customer service at Elrod STINKS. I think he was perturbed that I wanted to use my contractor to do the prep work AND he told my guys they needed more parts than necessary, which in turn cost me more. He wanted to drop the tub off and leave it outside a day before the prep work even started (even though HE TOLD THE GUYS WHEN THEY COULD START) I know I'm rambling on, but I'm too old for this kind of treatment and I deserve better customer service, especially considering how much money I was putting out. Now, Heath called the night they finished to tell me he was coming to the house to pick up the balance and that started yet another war. Told him I'd put a check in the mail and he said "no mail"! **WHAT**!!!!??? Said he'd come next morning.NO! This was crazy, like harassment crazy. Brought flowers and biscuit next morning to the check (postdated) taped on the door and my refusal to open the door. Supposed to be "an apology" All into the garbage. That gesture did nothing to help with my stress and increased blood pressure. You people have a good product AND a good reputation. The elderly and the disabled depend on you. DON'T LET OBNOXIOUS, RUDENESS ruin it. DEFINITELY REQUIRE SOME CUSTOMER SERVICE TRAINING!!!
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March 2020 by Dot Gudger
Excellent company. Folks there really try to help. We got stair lift, car lift with electric chair for ballgames, two electric wheelchairs. Prices very reasonable and great folks.Dot Gudger, Cullman, Ala,
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March 2019 by Jane Clark
I have depended on Elrod Mobility for the past 18 years for my mobility needs. They have always gone out of their way to maintain high standards, and always put my needs first. I have purchased two power wheelchair lifts from them, and never have they tried to “oversell” me They have always treated me like family, and I recommend them highly! Great company!
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March 2018 by Jim Ferrell
Called about possibly getting a battery for my scooter, and the guy didn't seem interested in helping me at all. He's got all kinds, the good ones too, he says. So I have to drive all the way from Huntsville AL to Bessemer, to find out if he has the charger, and if he doesn't, oh well, silly me. No thanks....I will purchase on Ebay....
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March 2017 by William Bruton
This is the best company in the Southeast for any kind of disability equipment or built in assistance devices like stair lifts, walk in showers and tubs, and all kinds of ramps.Scooters, lift chairs, and wheel chairs. I am not affiliated with them I am just telling people that it is great service.Alan Bruton
