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June 2023 by L D
Honestly, unable to speak to the previous & plentiful poor reviews.In our experience, we found a clean, organized, and well-stocked store. The staff were kind and most generous with their time.Thanks! ?????
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May 2023 by Dee S
I like Walgreens and have been a customer for over 10yrs. I'm used to the stores on the West Coast being much bigger however, the one on Glen Ave seems to have most things I need.It's clean and the Pharmacy does a superb job considering how swamped they can get.The only thing that irks me is that no one greets you immediately when you walk in the door. I'm not sure if that was a West Coast thing or a store policy. I miss that, it's a nice policy. " Hello, Welcome to Walgreens ". The retail staff could use a bit more training. Such as asking," Can I help you with anything?" instead of strolling past. I'm a stickler for quality customer service when I've seen the best in other locations. I have hopes for improvement and still recommend this location in Auburn.
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May 2023 by Kelsey Moore
This pharmacy screws up my prescription every time. They either don’t have it ready when they say it is, don’t have it in stock, or cancel it before I can get there. My prescription is for a three months supply but they refuse to give me more than one month at a time. But then I never get it when I’m supposed to have it each month and it has caused me to be very sick due to not having it on time. I will never use Walgreens again.
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May 2023 by Bryleigh Braswell
The gothic lady with the 10 inch choker on her neck working in the photo department has a major attitude problem and is extremely rude. Worst customer service I’ve ever received(((:
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January 2023 by Erin Mills
Useless and rude. I used their FedEx pickup point and had to go twice because they didn't give me one of the boxes in the order. Then one of the workers said to the other worker, 'That box is finally gone!' (This was 2 days after the order had been delivered to them!) Then when I went to return items, one of the women just walked away from me when I couldn't find the QR code right away.
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November 2022 by Anna Claire Bourne
Never come here to get a flu shot. They could not figure out my insurance even after I showed them my insurance card, prescription ID card, and informed them that my information was already on file from my prescriptions. They gave me the paperwork anyways making me believe I would be able to get the vaccine, yet made me wait for 20 minutes after I had filled out the paper work to tell me they still hadn’t figured out my insurance and it would be awhile. This whole process took 45 minutes and I still never got the shot. This was the most ridiculous pharmacy experience I have ever had and I will never be back. I went to Publix and was in and out in less than 10 minutes… go there if you need a flu shot!
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October 2022 by Mario Brown
This is the WORST drugstore on the planet. The quality of service here is the pits. There is NEVER enough cashiers to wait on customers. This was the case preCOVID. So they will not be able to use that as an excuse. They have one cashier who’s working both the regular counter and the photo shop. It’s pathetic. The workers are clearly frustrated and they take it out on us the customer. Well guess who else is frustrated? We are. There is nothing remotely welcoming in this store. I refuse to step foot in this store again. It’s sickening.
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July 2022 by James Long
Always had great experiences with the store. First pharmacy experience today. Horrible wait times, staff ignored customers as long as they could. Actually heard the customer in front of me on the phone to switch pharmacies while we waited in line for 30 minutes. I understand everyone is busy, but definitely won't ever go there again for pharmacy services.
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July 2022 by Chris Taylor
This pharmacy has really gone down the tubes... Horrific wait times and understaffed. They never answer the phone anymore. Receiving text alerts that my prescriptions are filled when they're not... Quick and easy is a thing of the past. Now it's an ordeal getting a prescription here. Prepare to make multiple trips and waste a lot of time if you're getting your medications here.
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December 2021 by Alli S.
I went to get my vaccine today. Waited for an HOUR. Finally went up to the counter and asked what was taking so long. The workers FORGOT TO PUT MY PAPERWORK INTO THE COMPUTER. It was laying on the counter when I went up there to talk to them. I left. I will not walk into that store again. I moved my medicine as well.
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November 2021 by Joey A.
Awful customer service and every time a prescription was ready they have a new and inexcusable way of messing it up or giving you the wrong one, or telling you to wait 5 minutes, when it was actually 45 minutes, and much much more. There's never been a smooth and easy way to pick up a prescription from this store and from the looks of it there never will be. Do yourself a favor and take your business to literally any other pharmacy
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November 2021 by Makayla H.
the WORST walgreens i've ever been to. they NEVER have my prescription on time (even when they tell me it's ready for pickup. You shouldn't even attempt the drive thru unless you have 45+ minutes to spare sitting in your car wasting time. The line inside is always 6+ people long. Will be changing pharmacies asap
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October 2021 by Emma L.
Literally the most disappointing and AWFUL Walgreens I have ever stepped in. I had major surgery last week and my boyfriend waited over 45 minutes to get a prescription filled (to help me stop throwing up that causes my 4 incision sites to hurt much worse). This prescription fill should of taken 15-20 minutes. By the time he walked up to the window yet again after asking multiple times, the employee proceeded to grab their lunch and walk out. I have never seen such poor customer service. I do understand everyone has things going on but when you've had major surgery and one prescription will make a big difference in your recovery I find it absolutely ridiculous that they just do not care about ANY of their customers. I will never be getting a prescription filled from here ever again, and neither will any of my family. Do better. Your community can see that you simply do not care about us.
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May 2021 by Jennifer McDonald
You make an appointment for vaccine and they let people who do not have an appointment jump ahead of you. 35 mins past appointment time and no help.
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May 2021 by Isabel Aleman
Avoid this Walgreens!!! The employees were so rude when I asked a simple question about printing pictures. I first asked the woman working the register at the photo center and she was short with me and got the manager. The manager came back and was snarky from the start and when I asked my question again about printing photos she did not attempt to help me and was being rude without cause. We are never coming back to this Walgreens again.