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November 2023 by Maya Smith (MayaPapaya)
My husband made a reservation 24/48 hrs in advance to rent a pick up truck for a job we had to do. He scheduled the p/u at 10am. We get there and these special individuals tell him that it was set for 10pm?!?! How did you all get that wrong?!?! They didn't even try to get us something else. We lost some money that day because of the incompetence of those establishment and we won't be back and I'll also make sure others don't use this place either!
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September 2023 by D. B.
It was okay, I caught hell trying to return a trailer that I had for one way drop off at another Uhaul.
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July 2023 by Lydia Ray
We reserved a truck about a week in advance. Less than 24 hours before our pickup time, we were told that the only truck available was about an hour away. They could not accommodate us for substitution for any other size truck. Our only option was to drive an hour in the opposite direction of our move to claim what we reserved. They also told us we would have to deliver it back to the same location so that would be another hour out of our way. We are on a time crunch and this is not doable for us. They wouldn't give us a discount for the extra time wasted if we drove the hour to pick up though we reserved in advance and it's supposed to be guaranteed. Gabriel, the represents we spoke to, told us it was a bad idea to rent from Penske due to high prices (he claimed it would be thrice times as much) However, we reserved a truck with Penske for almost the exact same price as uhaul with no issues. Moving is already stressful, avoid this place to keep it as simple as possible.
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July 2023 by YaBoiGh0sty
Horrible custpmer service rude and unhelpful
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June 2022 by Curtis Keller
Friendly efficient staff in and out quickly.The location is a bit shabby.
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December 2021 by Nipsey Russell
Friendly people. Only place I rent U-hauls in the Auburn-Opelika area.
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November 2021 by kelvin james
Excellent excellent service very clean courteous employee outstanding.
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September 2021 by Ricky Allen
No better place to rent a box truck and trailer. Made a reservation with Mike. He took care of me from start to finish. Thanks Mike.
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September 2021 by Tanya S
These guys are awesome. Made a reservation at the U-Haul Center down the road and they did not have my truck. Went to the this U-Haul and they got me a truck. Thanks guys.
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September 2021 by John Couch
Made reservation weeks in advance and they don’t have a truck available for me. Will never use this trash company again.
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September 2021 by Rob Blanton
Useless and completely unhelpful. Made reservations six weeks in advance and was told the night before they had no trucks.
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September 2021 by Alex city Auto Collision
U-Haul at U-Save Car and Truck Rental goes above beyond for their customers. Michelle is great!!!
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August 2021 by Caleb Way
Terribly run company. Made reservation weeks in advance and got multiple emails stating I would be contacted “in the next 24 to 48 hours to confirm reservation” never happened. Finally the week of my reservation I CALLED and was told the earliest they could get a truck is 3 PM when my reservation was set in the morning, since I had to be out of my apartment by noon. Will never rent a truck from this trash company again.
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August 2021 by Molly Rice Cross
I wanted to leave 3/5 stars, but FB doesn’t give that option. The car ran well. Very dirty, though, and there was a “headlight warning” on the dash. We were told a part had been ordered and we would receive a 10% discount for the dirty car (sandy carpets, condiment packets, water bottle, paper, etc.). I cleaned out the trash myself, and when we returned it, all we received was a 10% off coupon for our next rental. Since we rarely rent, we won’t be using that. Expected some compensation for this rental. Both issues made the trip uncomfortable.
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April 2020 by Kathy Hinkley
good people used them to move last year
