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May 2023 by Tim Creamer
Awesome service!!! Awesome staff!!! Thanks guys!!!!
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April 2023 by Michelle Pegues
Great customer service. Extremely helpful.
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March 2023 by M chakraborty
Store manager Navetta.. beware of this woman!!! Highly unprofessional, discriminating racist person I ever met. She was hanging outside the store with another store associate when I entered the store and clearly she walked in with an attitude as if I interrupted her ‘socializing time’. Since then very rudely she handled my case. I insisted that the new iPhone 14 pro max is not synced with T-Mobile e sim /network issue and I needed help with it. She kept on with her non expertise saying this new device is hard to sync & needs customer service rather store associates. I explained that customer service rep had asked me to visit store in order to fix the problem & she is steering me back & forth. I insisted at least she could hear me out & check the device physically. She flatly refused. Known of my employment status, She even gone overboard taunting me saying-‘since you worked at other network provider so you are aware of the process, do it yourself!!’ Duhhh if other service network could help me with T-Mobile network service issue I would have gladly done it. However The other associate guy who was least trying to help but she took over the situation & ensured I’m not assisted at the store. I had no option but to walk out. Nonetheless 12+ yrs with Tmobile was worthless the way this black lady treated at the store. I mentioned of reporting her unprofessionalism, she smiled and said she can provide me with contact info to report her. Well I surely reported her! This lady is going to ruin a big TMobile customer base for sure in network area. With all my 10 lines I doubt I will ever recommend T-Mobile to anyone with such employee base. Refrain using this store for any services & rather look for T-Mobile in Tiger town Opelika.
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January 2023 by Nee Nee Jones
Friendly staff had me situated with a new phone within an hr....even took time to make sure all my texts pics and ect transferred
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September 2022 by Michael Elliott
I finally feel at home with T-Mobile.
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July 2022 by James Joyce
The MEs and managers at this location make things quick and easy. I recently needed to get on T-Mobile's Home Internet service temporarily, and both the signup and the return of the gateway device were hassle-free. The store employees couldn't cancel the actual service, but that's a corporate restriction.
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July 2022 by JEFF CANTEY
Very satisfied with the way in which my wife and I were treated and how the process of changing over our phones was made easy. Shutara was awesome.
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April 2022 by Fiery Darkrai
Michael was super helpful. Seemed like he knew everything, really fast.
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January 2022 by Ajoa Yemaya
They were very helpful and I appreciate the Excellent Customer Service
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December 2021 by Eze Eche
Great service. The attendant Jamarcus was very helpful and patient in answering all our questions.
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December 2021 by Khim Bahadur Ale
I got very nice service from here. They told you about all of the promotions available and services.
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December 2021 by tranquil massage
Thad service attitude is very good. Very friendly. Highly recommended!
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August 2021 by Niyanta Sookraj
I had just moved to the US and went into T-Mobile with my partner to get a new sim. We were greeted by two employees, a pleasant lady and Mark. I was sold a package at an incorrect price and I only came to realize this when the debit order went through. I went back into the store and the lady I originally spoke to remembered out interaction, apologized, and confirmed that I was given incorrect information. I asked that the supervisor, Mark, give me a call back as I was surprised by the poor level of service I recieved. All I was expecting, was an apology. Instead, Mark, hostile and rude, calls me insisting that he never gave me incorrect information and that my partner, the lady at the store and I, all heard him incorrectly. This was certainly not the case, as I asked clarifying questions before confirming the plan. It's absolutely pathetic that T-Mobile thinks it's okay to sell people plans at incorrect prices and take no responsibility for it. It really makes me wonder if this is a new marketing scheme or sheer disregard for international customers?
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August 2021 by Sue Herrington
Will was very informative They had to order the phone I wanted. It won't come in till Sept. 21. It is on back order.
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July 2021 by Hello All
Employee had a very bad attitude and was very disrespectful. I heard T-Mobile focusing on providing great customer service, right?
