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June 2024 by Krista Fincke
Don't ever, EVER buy a battery here! I needed a replacement battery bc mine was still under warranty, and my car was completely dead. The location that sold me the battery informed me that the Auburn store would help me since they're closer to me. The trouble started the moment bridgette the GM picked up the phone. There were a lot of problems trying to get things figured out, but all she did was tell me "no" and not offer any potential solutions to my problem. It got so bad that even when a district manager tried to call, she left them on hold for 20 minutes. After a DAY AND A HALF of going back and forth, the GM from the location that sold me the battery ended up making the 45 min drive to me and switching the battery himself.
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March 2024 by Latonya Thomas
After having such a bad experience at store in opelika I decided to go to the store on opelika rd Auburn Al. From the moment I entered the store they was very helpful and polite they got me my battery and was very helpful in installing the battery. This store has great customer service I will only visit this store when I need help.
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January 2024 by Michelle Bethune
Stopped by today to get new wipers and a sensor for my Blazer. Cheo was awesome! So helpful (put the wipers on for us) and just an all around great guy. Super helpful and friendly folks.
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November 2023 by Lisa Heyde
The staff is amazing and super helpful
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November 2023 by James Bonds
great store
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November 2023 by Darby Womelsdorf
Thank you Cheo
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September 2023 by Bumps Onnarump
Really good at not finding sensors! Found out there were no sensors in my car! They took my windshield wiper off, because the place I got the car from (Car Mart...) had the motor mount stripped from a bent windshield wiper! These guys are my saviors. Gosh. So thankful that the guys here are so attentive. The guys at our reillys didn't have to help me, but they did. Oh no! I forgot to give them a tip!!
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September 2023 by Modern Goods
Cheo and the team were awesome. I usually/exclusively use O’Reilly’s instead Autozone - etc. they are always the most organized, helpful and friendly. Came in and within 5 minutes Cheo had the diagnostics out/done for my battery. Confirmed it was toast and had my battery waiting for me when I walked back inside. In and out with a new battery/diagnostic scan within 15 min at 5:30 on a Tuesday. Good job y’all and thank you so much team!
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September 2023 by Alexa Hamelin
Went next door to AutoZone first for a new battery and they were out of everything. I had already turned my car off and they could not find their jumpers anywhere but recommended I drive 5 miles down the road to their other location whenever I did get a jump. I decided to walk to O’Reilly next door, and they were so kind and helpful, making sure me and my baby were taken care of as fast as possible in the 100° heat. Big thank you to Cheo for getting us out of of a pinch (and more importantly saving me $70 on my battery)!!!
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September 2023 by If It Makes You
Won't go anywhere else again!Cheo helped me with a new car battery. He knew what he was talking about & so helpful! We enjoyed talking to him while he changed the battery, great guy! Thank you Cheo!
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September 2023 by Nagee-ullah Hassan
I would like to thank Cheo for his knowledge of correctly installing my new battery into my Jag. He was very professional and knowledgeable. Thanks management for employing these types of people.
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June 2023 by Daniel Sims
Man I can't thank yall enough. Cheo did his thing today. See my blower motor went out during the peak of the heat. I called up and they said they had my part. Came in and spoke with cheo. This man was on point. Thanks to you guys. I can now feel the ac again.
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June 2023 by stephanie carter
Great Service
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June 2023 by Laura Burton
Excellent service. Very helpful.
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April 2023 by Richard Shires
Employees were friendly and helpful
