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January 2025 by Ajoa Yemaya
Friendly staff and I LOVE THE SAUNA. The kids care is a plus!
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January 2025 by Samuel Song
I asked for another year commitment. They told me to cancel with a number given to start a new membership. They Never answer the phone. Initially charged annual fee and extra month to cancel.
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January 2025 by Susanna Teer
This gym is ALWAYS busy and despite the variety of machines, seems like you'll always have to wait for one. They also need to teach the staff how to properly clean a bathroom!
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December 2024 by Micki Baker
While it is crowded some days, you can still pretty much get a great work out. Staff are all super nice and it’s always very clean. Price is great and the trainers (especially Kendall White) are excellent.
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December 2024 by Madisyn Hill
I HATE THE DJ! Nothing makes me want to cancel my membership like being unable to hear my own headphones at full volume.
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November 2024 by Fabian Gonzalez
Always clean, great environment, all the equipment is working 98% of the times. Very friendly staff.
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November 2024 by selena resendiz
why no 24 hour i have insomnia
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November 2024 by ren mil
Hello,
I signed up at the Crunch Fitness Center in Auburn Alabama couple weeks ago to better my health. I was very impressed with how clean and large the facility is. I was very excited to start taking control of my weight and excited the facility is up the street from me. My niece and I decided we can work out together since she has been attending the gym which was support for me. She is NOT A TRAINER AND NEVER WAS A TRAINER. My niece and I entered the facility to work out together on 10/12/24. She started showing me the machines she work on so that we can work out together. We were shocked that an employee walked up to us with pad in hand and asked to speak to my niece. He assumed without confirming she was not a trainer. She tried explaining to him she is not a trainer and was not training me. He whom we now know was the District Manager. He started saying they have trainers there. I told him I do not want a trainer. In told the employee when I signed up I did not want a trainer. I told the manager she is my niece, the manager in turn told me he hear that a lot. I was so dumbfounded the way he assumed and believed she was a trainer. The manager seemed to disregard what she was telling him. She has no credentials nor claimed to be one. I deescalated the conversation with him and my niece by letting her know this is his facility, he is not going to give in. I told her she and I know we are not training and to let it go. She and I could not continue to work out because we were in disbelief. I want to say I and her are honest military veterans who wanted to support each other. I have been to several gyms in my life, I have had several trainers throughout my service. I know the difference. We both left the facility. We returned about 20 minutes later to the facility because we were so distraught and in disbelief, asked to discontinue our membership. I wish I had read these reviews before I joined, but I figured since my niece was going for a year it was legit. I pray the cancellation go smooth. I just read the cancellation reviews. SO DISAPPOINTED!
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November 2024 by logan g
They will charge you $60 extra after 2 months
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October 2024 by Carl
Nice gym, clean. A lot of college students so go there on off times if you want to be able to use some equipment
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October 2024 by Dakota Tiede
Paid for the higher membership fee to be able to cancel anytime, and was told I needed to come in person to cancel (which is fine), but then when I wanted to cancel was given a card to call that won’t pick up the phone.
The equipment in this gym is good and there is a good variety - but a lot of it is broken and doesn’t get fixed. The bathrooms are awfully maintained and the gym in general is crowded.
If it wasn’t for the issues with cancelling I would say it’s 2-3 stars, but you can tell they have shady business practices as other people have reported.
Update: I did receive a call back from the 3rd party that is supposed to handle the cancelation process so I will bump them up to 2 stars.
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October 2024 by Amanda VanderWoude (Mandy Vandy)
First, I do love my Crunch family! Amazing staff! However, my husband and I pay the highest monthly membership, but are dissatisfied with some major issues that have recently taking place. My first complaint is ALL the broken equipment that never seems to get repaired. Even some of the "working" equipment have issues and do not work properly. Another issue is the constant ceiling leaks all over the gym. Buckets upon buckets sitting all around. I couldn't workout today due to child watch having a leaky ceiling and closing. My husband has also experienced this and has had to go get the kids mid workout. My last complaint is Lia the Kids Crunch manager choosing to leave. She really did drastically improve child watch! She was a true asset to the team and I'm very sad to see her leave. Some things really need to change before Crunch Auburn loses it's entire members and staff. :(
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October 2024 by Tristan Krieger
I’ve gone to many crunch gyms as I have the unlimited membership and travel frequently. This one is probably the worst. Went there right at opening on a Sunday and basically was met with dirty bathrooms, multiple broken machines, and a leaking HVAC system. Btw, they fixed that by putting a bucket underneath the leak on top of a bench press. Oh and none of the plates were re-racked. So I had to hunt down 45s because someone hogged them all, lying them around the hacksquat machine the day before, and all the other benches had no plates. Just not ok. Oh and did I mention the bathrooms? Cuz yea….
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October 2024 by Steffi Ledbetter Cannelli
We travel all over the country to crunch fitness locations regularly but had to cancel due to moving out of the country. We were in Auburn for a bit but our “home” location was in Florida. We were told at the AU location that we could cancel in person when the time came but a month later we were given a card with a number and email that are showing up as SPAM online. When I called, the rep claimed she couldn’t find me OR my husband’s accounts using emails, numbers, names, barcodes, etc. It made zero sense. Hung up and called our original home gym and they canceled over the phone. They also had NEVER heard of a crunch location passing out cards with 888 numbers that are coming up as “robo callers” and emails that google can’t seem to connect to crunch either. Super gross feeling.
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September 2024 by Brooks Rochelle
Very bad gym. It’s also very difficult to cancel memberships since they outsourced their customer service to India. I’ve been working out for 6 years and this is the most unpleasant, poorly managed wannabe gym I’ve ever attended. Save your money.
Also be prepared to pay for another month after you cancel as it is their “policy” lmao
