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January 2024 by Lexi Leonard
Shane Smith has been so helpful. He got me my first car loan and made it so easy and was so transparent! He was the BEST!! I learned so much during this process, I am so greatful! 10/10 recommend him if you need the loan
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December 2023 by Christian T
Shane Smith has consistently demonstrated exceptional service at Auburn University Credit Union. The atmosphere at this institution goes beyond the typical banking experience, creating a sense of family rather than the impersonal feel of a traditional ‘big banks.’ Shane’s extensive knowledge in everyday banking needs and expertise in handling loans, financing etc., has been invaluable. Shane takes the time to explain the process, which you do not get these days anymore. Joining the AUCU family has been a decision I wish I had made sooner, and my interactions with Shane have consistently been a pleasure. I would recommend this bank to anyone. They are the Chick-Fil-A version of banking when it comes to their service!
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December 2023 by Janice Robinson
I have been a member for over 25 years. I have never come here and not been help to my satisfaction. Shane Smith did me exceptionally well!! Thank you for your service and professionalism!! Merry Christmas
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December 2023 by Michelle
I have been a loyal member of the Auburn University Credit Union for 9 years. AUCU renders all of my financial needs. The Mobile Banking app makes life much easier for members to balance busy work life. However, if there’s a need to contact the Main Branch for financial inquiries, Mrs. Janice Finley is my go to advisor. Mrs. Finley has an impeccable work ethic and she exudes the highest level of kindness, as well as, stellar professionalism. Moreover, she was an exemplary Branch Manager. During the time that I worked under her leadership, I’d often joke with her by saying that she has the “patience of Job.” We all know that banking can/will cause high levels of stress especially when learning how to navigate the job requirements. Mrs. Finley never made me feel bad when learning the technical aspects of the job or making a mistake. If I landed in one of these spaces, she equipped me with the knowledge so that I wouldn’t make the same mistake twice. That. Is. A. Gift., and I am forever indebted to the resilience of Mrs. Janice Finley; she is the gem of AUCU.Warm best,Janie
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December 2023 by Deborah Lyles
I have always had excellent service at the AUCU. Mrs. Janice Finley has always been my go to person for years. It’s great to have a person who loves to give you the best advice! Thanks to Janice I have accomplished a lot.
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December 2023 by Sharron Smith Dunn
Auburn University Credit Union has been the best bank I’ve worked with. The staff is AWESOME!! Especially Ms. Janice Finley who has helped me with several loans in the loan department. Her knowledge, experience, and incredible member service and care has kept me at this bank for over 20 years. I recommend her for all your banking needs.
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December 2023 by Donna Giles
Shane Smith was our loan officer and he did a fantastic job. He is very knowledgeable and took the time to help us decide what would work best for us. We would definitely come to him again!
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December 2023 by Hattie Alvis
I always have the best experiences when dealing with the staff at AUCU. Janice Finley in particular is always professional, knowledgeable, and efficient when providing any assistance. I would strongly recommend this credit union to anyone! Service is exceptional!
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December 2023 by Cherron Dunn
My experience with AUFCU has been incredible! The staff is friendly and super helpful, specifically Ms. Janice Finley! She is very professional and knowledgeable and has helped me with all my financial needs.
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October 2023 by Chris Byrd
Was curious about a bank in Auburn Area because I want to move to that area soon. My application got sent over to Shay and I can say top notch customer service. Very professional and great Hospitality. Highly recommend this bank. Thanks Shay for making the process easy.
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September 2023 by Myrtle Maids (Emily)
I’ve been banking here for almost 10 years and love them! It’s a great refit union to be part of. Their fees are reasonable, you can’t open up as many bank accounts as you want, and their staff is super friendly and helpful! I don’t even live in the state anymore and don’t have a problem banking with them. Highly recommend!
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September 2023 by M chakraborty
Highly disappointing banking experience. I been a member with good standing account & run independent business. I withdraw cash amount occasionally however this particular bank has NO disposal bags or boxes for customers to carry out cash safely unless I bring my own!!! Never seen or heard of a bank with such ridicule policy. Their staff member Mason stands with an attitude who let go of customer of good standing with rudeness as of ‘I won’t help you’ !! Good luck with such banking & NOT - So customer friendly attitude!! I will be moving elsewhere where I am treated right.
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August 2023 by AG21 bickerst344
I think i am done with these people, it's always a damn issue with my card locking or not being able to use it! Not sure if this is tied in with the audio system constantly being down when trying to check my account!...haven't had any issue until these last few months! Definitely taking my services across the street to auburn Bank or the new troy & trust they are constructing! They are becoming laughable
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June 2023 by Dee
What a wonderful Creft Union! Great polite and helpful employees! Always clean and efficient.
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May 2023 by Dee S
I enjoy going to the Auburn University Credit Union . The staff are polite and professional. The service is efficient. The atmosphere is welcoming and clean.
