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November 2023 by Charles Boyd
Caleb was very helpful, informative and very quick to take care of me and the purchase process of upgrading to my new iPhone 15 Pro!! And our new iPad device and setup!
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November 2023 by Nicholas Levesque
The service in the sore was excellent. The only issue was my wife had me spend way more than I originally had planned. Excellent service even after purchase.
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October 2023 by lauren broughton
I’m not sure how to spell her name but the lady that helped me purchase my new pink iPhone 15 today you were incredible and so sweet! I loved the energy even if it didn’t seem like it! Thank you for helping me find my new phone ❤️
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October 2023 by Cheryl Hill
Caleb was knowledgeable and awesome personality. I will look for him next time. Thanks.
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September 2023 by James Adams
Athens store has been on a steady decline since the recent change in management. Me and three others waited well over 30 minutes (Wednesday) for us all three to walk out. 2 employees (not training because I’ve seen the other there for awhile) working with one couple . Manager greeted everyone with hello we’ll be with you when we can and never looked up and acknowledged us.
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September 2023 by Coty
Rude woman. Did everything and provided every excuse to not help me. Go to the HSV store. Worth the trip. The athens store is a joke.
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July 2023 by Holly Strong
Cassidy was so great to work with!! She was very knowledgeable and professional. She took care if what I needed and was multitasking and taking care of other customers at the same time!Thank you so much Cassidy!!
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July 2023 by Catherine Bogdon
I made an appt with a person who didn’t show up at our appt time. However, the lovely young blonde woman at the Athens, Alabama store who booked that appt for me, helped me at my appt time, and (amazingly!) several others in the hour or so it took to set up my new phone. I’m embarrassed that I don’t remember her name, just her description. The store was slammed, yet her smile and super-knowledgeable customer service was the best I’ve ever had at a Verizon branded store in the decade or so that I’ve been a Verizon/iPhone customer!
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July 2023 by David Armstrong
Place is busy, though happy with my service. Keelan is a great kid and explained everything as we went through purchase of a new phone. He got the current deals for me and upgrade to an improved model I had before. The wait here is not unusual given the small staff and lots foot traffic here. Would recommend this store.
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July 2023 by Betty Griffin
I am a older person that does not know a lot about technology,and he was so kind and explained a lot to me I did not know.i appreciate people that don't talk down to older people and he made me feel like I had his complete attention.
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May 2023 by Fulgur GS
Travion attended us and stayed after closing to close our deal and help us with our purchase! Great Service, Superb Customer Service from the young man. Needs a Raise!
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May 2023 by Jessica Chavers
If I could give a negative I would. I've been with Verizon over 20 years. I've been on the fence with switching to another carrier due to the not so great service as it once was. I decide to stay loyal & upgrade phone. I ordered online & phone got lost per UPS. Verizon finally gets account corrected & I order online & do pick-up in store. I opted out of set up new phone due to I know how to switch stuff over to a new phone. This was for pick-up only. I get there they are helping 2 other guest. As soon as I walk in I go to say I'm just here to & both reps begin talking again to guest. I wait patiently over an hour. Not 1 person says anything. The girl rep was done, past 22 min. the wife of man done went to car. He says he needs to go twice. She then starts asking about his work & didn't wanna give up her commission there. She made really good & didn't want to start over but wish she would have done something differently. The guy rep was just as bad he went to back of store after customer said its okay i need to go, we've got homework & this bad storm coming up. I've NEVER been treated like I didn't exist in a business where I've been so loyal. Horrible customer service. Thank you again for making my mind up to go with another carrier. ** Athens Location, Hwy 72 **
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May 2023 by Dana Craig
Answered questions, helped with a plan I requested, found a new case to replace one I’d broken. Pleasant experience.
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March 2023 by Juston Bohannan
I stopped in here a few weeks ago to find out more about a promotion that I had heard a little about. To be honest, I was not really expecting to meet someone there that was super knowledgeable or cared a lot about taking care of a potential customer. But, I had hopes. When I entered the store I was greeted by a guy named Wesley. I asked him a few questions and was very happy to find that my hopes had been realized. Wesley is very knowledgeable and seeks to make sure that his customers feel comfortable in his store and have all of their questions answered in a manner which is easy to understand.I was extremely impressed and more than satisfied with the service and care that was provided by Wesley.This guy is awesome and is the definition a person who cares for his customers. He helped me get my wife's and my own phone upgraded and made sure we received the best promotions that were available.He also took the time to explain some of the features that our new phones have.He treated us like friends and made us feel at home. I must say, because of Wesley this was the best experience in a Verizon store that I have ever had! The level of care that Wesley provided was exceptional! If you're looking for any of the services Verizon provides, I highly recommend that you go see Wesley!You will be happy that you did!
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March 2023 by Dale W Turner
Great ? Support and readily available to answer questions and / or concerns.Dropping to THREE STARS. Management sent eMail thanking me for good survey and BLEW Five Stars by modifying my FIRST NAME from "Dale W" to just "Dale". So insulting!!!!/s/ dale wDale W Turner (Where First Name is "Dale W")
