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December 2023 by Kimberly Piner
All of the staff is so super helpful, especially Mary Beth. She has worked with me for months on selecting and ordering plumbing items and other materials for our total house restoration after we incurred extensive flood damage to our home. She’s prompt, efficient, professional, kind, and knowledgeable. She helped this process go so much more smoothly than I ever imagined.
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December 2022 by Tim Batt
The staff is very friendly and helpful! I highly recommend them.
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November 2022 by Angel Clark
This store is a phenomenal find and their customer service its first class!!If you see what you're looking for, Robin will surely help you find it!
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February 2022 by Tanya Hill
I’ve been living in the Huntsville/Athens area for 20+ years and had never been to MEWS before. I’ve heard wonderful things about it, and decided to visit their store yesterday. I am working on our master closet, changing the look a bit. I was looking for new lighting fixtures but had absolutely NO idea where to begin. I was redirected 2-3 times to some elusive sales person who deals with lighting before finally speaking to the woman. I believe her name is Barbara, but I am not 100% certain. “Barbara” was with a customer when I first entered, so I browsed for several minutes. The selection is vast and pricing is good. Once “Barbara” was free, one of the sales people let her know that she had a customer. That’s where the entire visit to the store went downhill. When told she had a customer, Barbara VISIBLY rolled her eyes as if she didn’t have time to be bothered by yet another customer. As a matter of fact, I commented, “or not…I can come back another day,” to which the lady who’d introduced me to “Barbara” said “no, no…she can help you,” as though even SHE realized that “Barbara” was beyond rude!She and another lady were busy looking at what appeared to be inventory and “Barbara” barely even looked in my direction when she asked very brusquely “what do you need?” I was taken aback, but continued. I tried to explain to her my end goal, but admitted that I hadn’t a clue as to where to begin. I said “I need guidance.” I suppose that’s not her specialty, because she never even bothered to stop - even for a second - to make me feel like a potential customer with a need and desire to buy. She made me feel like a nuisance, asking me what I needed guidance on. Well, I wasn’t quite sure. As explained, I’d started a project, had maybe bitten off more than I could chew, and needed help from an “expert.”She pointed me in the direction of the “Baby room,” indicating that what I’m looking for might be in there (that’s where there flush mounted lighting is showcased); she didn’t offer to join me or show me a thing. Again, she barely even made eye contact with me.Prior to being sent to the “Baby room,” I knew I’d not be making a purchase at MEWS - which is such a shame because I actually saw several items that appealed to me. I realize that everyone is stretched thin these days. I am a teacher, so I totally understand being stretched thin. That, however, is absolutely no excuse for poor customer service - to the point where a customer feels bad for even “bothering” the employee. I will not be returning to MEWS.
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January 2022 by Holly M.
Love MEWS!!! It's always a treat to visit! They've always taken great care of me. And what do they not have???
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January 2022 by Colin T.
We purchased most all of our lighting for our new house from MEWS and it was the best experience! I can't say enough nice things about Robyn and her team. MEWS has a large showroom located off Hwy 72 W in Athens. There you can see both lighting and bath fixtures as they have a lot on display. We previously shopped around online and knew exactly what we were looking for. I sent over exactly what we were looking so that we could get a quote. Compared to several other lighting stores in town, MEWS was the most competitive with pricing and truly wanted to earn your business. They were easy to get ahold of and were able to deliver differ parts of our order on short notice. I highly recommend them for any of your electrical and plumbing needs! Fun fact- MEWS is an abbreviation for Mechanical-Electrical Wholesales Supply...the more you know!
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November 2021 by Melanie D.
I've purchased lighting and fans at Mews over the past few years and have received the best customer service. The staff can advise you on both style and features. I have a tight budget so they work within that as well. The last time I purchased a fan the staff person found the perfect fixture online. You can shop at leisure with no pressure. It helps to have a salesperson because they can be very busy. It also helps to be patient with getting your items. The items you want may be available immediately or they may be in a warehouse in the back and have to be located or ordered. Definitely recommend.
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October 2021 by Joshua Beaty
Shopped here for bathroom sinks on a remodel job. The people were very accommodating at first. We found the sinks we wanted. The sales person even called the company to make the sinks were in stock. They were to be delivered in two weeks. We order and and paid for them. A month later they had not come in. I called and they had no idea about my order. They acted like I was a burden to deal with. It took them three days to call me back just to tell me they could not get the sinks at all. They did not attempt to find something to replace want I had ordered. They refunded my money and turned away. Very disappointing experience. If you are doing a remodel and have a deadline do not use this place. They have very little product in stock and most things have to be ordered.
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August 2021 by Allison R.
I went in this morning to buy new lights, ceiling fans and fixtures for our new condo. I walked in and instead of being greeted, several women that worked there just glanced at me and kept talking. They have rooms of beautiful lighting and I thought maybe they were just letting me look awhile and then ask. Never did! I even went downstairs where there were two other sales women that were talking and never acting like I was there. I guess they don't need the business.
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August 2021 by Tony Woodard
Very helpful
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July 2021 by Alex Alexander
Merideth is so helpful! She always replies promptly to any of my questions and goes over and beyond to assist me in any way! I have enjoyed bouncing ideas around with her. Great experience!
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March 2021 by Sharon Cain
My experience at MEWS was terrific!!!! Corey was so very helpful, professional and knowledgeable. He went above and beyond to help me with my lighting selection. I plain on making future purchases. Thank you Corey!!!!???
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March 2021 by Paula Shea
Great selection
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December 2020 by Max Mitchell
MEWS is absolutely fantastic - the selection and prices are great. Robyn was the most helpful and insightful person I worked with throughout the entire home building process. She went out of her way to make sure everything was installed correctly and promptly fixed any issues we had.
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December 2020 by Donna McDonald
One of the shops I always look forward to visiting is this one. The displays are beautiful and full of creativity! So after finding the perfect picture frames I was so disappointed in the reception I received at the counter. Besides being ignored, one of the staff was on a tirade about the lunch hours. She even commented about how they never have nice customers while she still ignored me! Gee! That made me feel good!?
