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February 2024 by Melissa Zeman
It just confuses me how y’all can accept a reservation and then when I called to verify was told we do not have the vehicle! I reserved a standard car to get to and from work while my truck is in the shop! Basic bottom of the line! When I called to verify I was told we don’t have the car but can offer you a SUV! No ma’am I do not want to pay for a SUV! When I asked if they may get the car at the time I requested which was hours out she said I can not guarantee that! This is the 2nd time in 2 weeks as I had also placed a reservation months in advance for a premium SUV and when I called to verify I was again told they had not locked down the vehicle that they had plenty of time to do! I will say he did come through with the SUV mere hours before I needed it! After being very stressed out as my family was landing at the airport in a few hours! And when I was initially told they didn’t have the SUV locked down she was very rude and offered no assistance. It’s just doesn’t make any sense to accept a reservation you DO NOT have the car for! The car I made a reservation for this time did show up but again she wasn’t very friendly so I went with another option and again just 2 hours before I needed it! I can’t remember the man’s name that helped me with finding the SUV but he is the o lot good thing about this place!
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February 2024 by Angela Orr
Friendly employees n really tries to help there customers
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February 2024 by Renee Taylor
Not very welcoming or friendly. Took longer than was expected & longer than it should've taken.It was a clean facility. We are happy they're in Athens & provide a much needed rental service.
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February 2024 by Brenda Freeman
Always use them when we need a rental. Easy in and easy out.
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January 2024 by Miranda P.
Athens enterprise is the place to rent a vehicle. Quick service, friendly team. They always go above and beyond for their customers. Definitely recommend for your next travel spot 10/10!
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January 2024 by Christian Bustos
We rented a car here for a few weeks and returned it on a Friday. Before we returned the car, we checked to make sure that car had no damage, and we found nothing at all. One of the workers also checked the car and had no recollection of any damage. We received a call the following Wednesday saying that we had returned the car damaged and would have to pay for it. We went that day to check out the damage and the car had a massive scratch across the front of the car that was unmissable. We talked to one of the workers who assured us that they would eat the cost without charging us because they had no way of being sure we caused the damage, but now they are charging us for the damage.
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January 2024 by Doug Peek
Great service nice people to do business with.
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December 2023 by Candie Corniuk
Very nice staff and easy to get to.
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November 2023 by Pamela M.
I had a great experience at this Enterprise! It has been years ago, probably 8 years ago, when I used this Enterprise for car rental on my last TDY trip to Columbus, GA. My personal car was a Sonata, and I'm sure my corporate travel agent booked me a similar mid-sized car, probably a Corolla or a Malibu. Pricing was aligned with my per diem, and this location is maybe 5 miles from my house. Hubs dropped me off, the vehicle was all set and ready to go with zero waiting, and off I went! I had no problems with the car, and the return process was easy and friendly. Thanks, Enterprise, for getting me where I needed to be safely and for providing professional, friendly service!
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November 2023 by Brittany Roberts
This was honestly my first time ever having to rent a car, and I Rented with the Athens location last week. They were excellent with accommodation for getting me to and from the body shop where my car was getting repaired, from having been in a wreck last month. Excellent customer service in explaining everything, how my insurance paid for a portion, as well as my portion was to pay. Will definitely be renting again if I’m ever In need of a rental again.
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November 2023 by AnnaPage Gray
Don’t waste your time, go to McCurry Car & Van rental down the street. I was recently traveling through and had to pull off this exit because of car problems. Took my car to the dealership and called Enterprise to book a car. Reserved a mid sized SUV and received a confirmation email of that reservation. The dealership drove me to Enterprise and the guy at Enterprise proceeded to tell me they had overbooked and did not have a car for me even though I received a confirmation email! I asked him how that was possible and he said sometimes that happens when you book online and we recommend calling to reserve a car. I then proceeded to ask him “why do you even have a website if that’s the case?” To which he just stared at me. I told him that my ride had just driven off to go back to the dealership and he said nothing. So I walked outside and sat out on the curb infront of the store. He never came and checked on me or offered me or my dog water or anything. Just poor customer service overall. If you are looking for a rental car in this area, go to McCurry Car and Van rental!!!!!
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November 2023 by Pastor Roy Rugless
The manager Austin did a very good job of making sure that we got the vehicle rented. He even got us another vehicle, when the initialvehicle performed less than expected.
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October 2023 by Emily Ghadimi
Everyone here was really nice! They had recently put new tires on the car we rented and changed the oil. We didn't have any issues on our road trip. We booked online for a mid size car but they upgraded us to a Dodge Charger when we picked it up. That was fun! I believe Austin helped us when we picked up and I didn't catch the guy's name that helped us when we turned it in, but they were both very nice and helpful! I would definitely rent from them again!
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October 2023 by Valerie Turner
They were very nice and made it as easy as possible for us to rent a vehicle.
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October 2023 by Amber Hanes
Be careful with Enterprise, they will do some shady things with your credit card if you’re not paying attention. FYI - If you get a parking citation during your rental period (and, in our case, not know), Enterprise will charge you $25 and send an email making it sound like that payment was taken care of by that charge — however, that is in fact an “admin fee” they pay themselves just to give your information to the city where the violation took place, meaning you now owe the original citation fee, late fees for when you inevitably not realize Enterprise kept that payment for themselves (since they don’t explain that at all) AND that $25. For us that meant a simple $25 citation tripled. Keep up the great work, Enterprise.
