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March 2024 by David Budlong
Overall a good experience. It started out a little rough though. I was a little taken back when we walked in and the salesperson did not know what vehicle we were there to buy. However, this was not Jordans fault, but the BDC's fault. Once Jordan got the vehicle from clean up. He was very professional in explaining the vehicles features to us. It took some time to get the negotiations completed, but a deal was struck that met my terms for the purchase. Finance manager was low pressure and simple. We drove home in our new car very happy. Thank you for working with us to make a deal for our new 2024 GMC Terrain AT4!
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February 2024 by Chiquita Cameron
It was a wonderful experience he listened when I was telling him wat was going wit my vehicle he ask me all the right questions.
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February 2024 by KT
I'm not sure where to rate this at this point. After a significant amount of frustration in the last few months I met with Taylor the GM at HB today. It was done on a bit of short notice and I wasn't at my best but we were able to sort through some things. So I appreciate that she took the time to meet with me which goes a long way. I still feel as though many of my issues were legitimate but they've mostly been discussed/addressed, apologies were offered where necessary, someone finally acknowledged that they understood how several events could be frustrating/irritating/bewildering, explanations of varying validity were given, and they are following up on a couple of things including checking out the vehicle. My biggest frustrations originally were that I had an issue immediately after buying and felt like I was dismissed and from my perspective I had been ghosted by every contact I had. I still feel that way to some degree but I have at least some understanding about the situation around one and another was unresponsive to some degree because they felt they were making things worse (not intentionally but probably) but did follow up in the manner I asked when I initiated another contact and was pointed and direct. She facilitated the meeting with the GM which I appreciate. I intend to evaluate what I've said in email and make any apologies etc. If nothing else I feel bad she got caught up in this as it originally didn't include her.When I had my initial issue with the vehicle I was told it could be caused by the "demo mode". Today management says that is mistaken. I was pretty hot about that one originally and asked for follow up to make sure that either A) Management is right and service should be trained to that fact or B) It is the case and I then have reason to ask a handful of questions. I am trusting that they do this and will honestly contact me if B) is the case.In a previous edit I had said something that could be construed as derogatory regarding the intellect of an employee at GM and after the fact realized what I said if construed that way was being uncharitable to someone who I wasn't sure they were at fault. So I wanted to correct that here and apologize to her. She went unnamed in the original and shall remain so here but I have spoken to her and she knows who she is. I think that's how it shall stay.This is likely to be edited again once a couple of things are reviewed and I have time to process.
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February 2024 by Nick Lebano
The 2024 GMC Yukon was our second purchase at Howard Bentley GMC in 5 years. This dealership treats you right and our salesman, Tyler Winkels did and outstanding job. He is the primary reason we purchased from this dealership again.
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February 2024 by tina broyles
The only thing that would have been nice when making appointments was approximately how long would take . It took 3.5 hrs and I would of had someone to pick me up if I had of known
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February 2024 by Kelli Barley
Don was an amazing salesman. We were looking for something particular and he found it for us. Made the process extremely easy, would recommend him to anyone. Also David helped us finish out the process the day of the sale and he was amazing, again extremely helpful and mindful of our needs! AMAZING SERVICE!!!!! Thank you!
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February 2024 by Brant Barnett
Chris and his crew did a fantastic job on the repairs to my truck. I have been using them for a long time and will continue to do so.
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February 2024 by Dwight Lawrence
Great service and friendly staff.
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February 2024 by Steven Walker
Fast and efficient
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February 2024 by Mary Naylor
I appreciate how Jake treated me and how much time he spent trying to get me what I wanted and needed. He was patient with all of my questions and concerns. It was a wonderful experience. I will definitely be back for future purchases.
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February 2024 by James Parsons
Love this place. Always fast and friendly.
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February 2024 by Ed Ellis
Over all great dealerships
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February 2024 by Sue Humble
This dealership is top notch. Beautiful, clean, friendly, salesmen are eager to help you find just the right vehicle. Will tell my friends about this dealership.
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February 2024 by Christopher Bradshaw
I had a great purchasing experience with HB Buick/GMC in 2020. That must have been because of Covid. Now, it seems they are employing the old car buying games. I fill out an internet form that says, “get the out the door price.” I put no phone number on the form. It takes less than five minutes before my phone is ringing. They obviously have my number from my 2020 purchase. The calls continue once or twice a day for six days!! In 2020, I was provided an out the door price and accepted and bought a GMC Acadia. Now, no price and numerous phone calls. I was even asked if I am local. If they have my phone number, they have my address. Too bad, HB was so good in 2020. Horrible now. And the response is call us? Makes my point. Welcome to the year 2000.
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February 2024 by Julia Murphy
It's was extremely
