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February 2024 by KayKay313 JesusisLord
Unacceptable customer service at this location, Pharmacy department, will escalate my concerns to administrative Management.
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February 2024 by Naohmi Andrade
Staff isn’t very friendly
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December 2023 by Corey
Took 7 hours to fill one prescription, manager called the cops on us because i asked someone if they could take me and my wife 3 miles up the street to get home before our son for home of the bus and it was 2:30 because they took all day to fill another precription, this was outside by the way, the stocky little manager just happened to be by the door, what he is unaware of is that we give his store $500 each month for meds.
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December 2023 by David Machado
My doctor called my prescription in to the pharmacy. When I checked days later I was told it was out of stock. It is a popular medicine in short supply. They said it might come in Monday or Tuesday. I called Monday late afternoon and it was not in. I called Tuesday evening and they didn’t have any prescriptions for me in process and it was in stock. They said they would start the prescription. If I had not called and had them jump on it, they would have run out again.
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December 2023 by Jason Sims
Ok so my go to pharmacy was U-Save in Calera. Never had a problem with them. Anytime a doctor called in a med or I needed a refill I could get it within the hour, with the occasional need to order a special medicine. If they didn’t have it, it would be there next day. They were consistent. They recently closed down and transferred my meds to Walgreens in alabaster on 119 across from Publix and to make long numerous stories short, they are a nightmare to deal with. Their app, dealing with them personally or over the phone. Trust the reviews and save yourself the headache.
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November 2023 by Anna Stratman
The pharmacy staff at this location is ridiculous, so unprofessional, the pharmacist are slow , I think they got their license from Walmart, they tell you one things on the phone and a totally different story when you get there, the techs think they are smart when it comes to drugs, when really they are just reading the back of the label, I mean I can do that myself, I do not recommend the location….
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October 2023 by Carrie Robinson
Tonight my under one year old got prescribed antibiotics, he needs them for an ear infection. When I got on the phone with them they told me they realized the medication that was called in as prescribed was over double the dose he should have. If these ladies wouldn’t have noticed I honestly do not know what would have happened. It took them a little while to get on the phone but, they are busy. Every single person in that industry is busy. They didn’t have to double and triple check the dosage, but they did. They went above and beyond and potentially saved my sons life. I could never thank them enough. To whoever you are keep up the good work!
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August 2023 by Hannah Dupont
Called last night to move my prescription to this location because it's right down the road, and my other was an hour away. Sat on hold for over an hour with one caller ahead. Went on the app to get it done and they never had it transferred (I waited until the next day to try to give them enough time). I get that they're probably busy and the pharmacists are doing the best they can, but if you're medication is dire I'd go elsewhere for sure.
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August 2023 by Emily Young
I am out of town visiting my family and honestly having the Urgent Care experience from a nightmare. But Heather and Steve were knowledgeable, kind, and patient with me. They helped me get the right meds and even helped get me discounted rates since I don't have health insurance. They definitely deserve a special shout out for wonderful service.
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July 2023 by Richard Bailey
Everything is good except the wait. When the drive thru is 4 deep, someone needs to get moving. You’re in the drive thru because you ain’t time for this to be a freaking field trip.
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June 2023 by Random Wiktor
I don't blame the pharmacists for how consistently terrible, late, and complicated it is to get prescriptions filled at this location because they are clearly stretched too thin. It's a 27 billion dollar company, you should staff your stores adequately.
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June 2023 by Anna Doaks
Brittany and Ethan in the Pharmacy were so polite and professional. Great customer service!
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April 2023 by Vincent
The techs are extremely kind here. They're the only reason I still use this place. They're always seems to be a problem, don't expect things to happen fast because it is the busiest Pharmacy in Alabaster. They're usually pretty good with the life saving medicines, but anything outside of that, they're always seems to be some kind of issue. For the biggest Pharmacy in the city, their systems and Technology seem to constantly be on the fritz, causing more delays. I don't blame the people that work there, I blame the massive Corporation for hoarding pennies and keeping their facilities barely running.
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April 2023 by Lisa Hodgens
Pharmacy is the absolutely worst!!!Always a wait even if you go inside and the only person in the store.Walgreens market place is the place to go.
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February 2023 by Molly Knight
Pharmacy is awful! Was told they had our hard to find medicine in stock. After having our doctor transfer the prescription over and calling 2x to make sure they had it and going to pick it up 3x (each time was told it wasn't ready yet to come back) I was then told that they NEVER even had the medicine in the 1st place. That it is on back order. They just don't have their act together at all. I don't ever leave reviews but we have wasted a lot of time and energy on this it's just ridiculous. The Male pharmacist talked me like I was crazy and the girl at the window was just rude. No apologies at all.
