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August 2024 by Denise Holsomback
I would not recommend this location to anyone! I went in for an alignment and $1300 later I ended up with a strut and 2 shocks installed incorrectly and missing parts! Mavis in Pelham had to fix all the mistakes.
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August 2024 by Jeff Morgan
We needed help with a tire issue mid-family road trip. David Hobbs at the Alabaster NTB was so incredibly helpful! He saved the day, fixed up the van, and sent us on our way with minimal down time. I am so glad we stopped where we did.
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August 2024 by Demetrius Jackson
Great honest service I will return!
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August 2024 by Turbo
The customer service is GREAT, it felt like home, and they’re efficient and quick! If you have any tire problems, I recommend this place!
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July 2024 by BROMC
David was professional, polite, and helpful. Service was quick and efficient. We will definitely be back for future services.
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July 2024 by Jessica Mitchell
Such kind and thorough guys!! Really know their stuff. Found this piece of metal in my tire and able to repair it!
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July 2024 by Erin Coleman Labrato
I cannot say enough positive things about David and his crew! They were accommodating in every possible way, including a follow up issue that was promptly taken care of (at no charge). Every employee here is kind and helpful which seems to be a reflection of leadership. I will continue coming here for all of my family’s tire and service needs. Thank you David!!
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July 2024 by Danny Turner
Very knowledgeable and pleasant staff!!
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July 2024 by Matthew Moses
The front staff here are nice and welcoming, but service is slow. This time, two hours for an oil change. Two months ago, about the same as well. If you absolutely need service, like ASAP or your vehicle is going to leave you on the side of the road, this place will work, but if it’s just normal service, look elsewhere.
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July 2024 by Sabrina Tinsley
The technicians went above and beyond to diagnose a problem my son-in-law's truck was having, and even reset the vehicle's computer. Yet when they could not fix the entire problem, they would not let us pay for the time they had spent on the vehicle. We were so grateful for their help!
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July 2024 by Nikki James
I had a mail in one of my tires. They got me in and out super fast and did an excellent job!
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July 2024 by Dan Chicago
They do great work and I'm amazed at the management staff and the technicians in the back. Got me in and out with no problem. Will be coming back in the future.
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July 2024 by Jbream06 ,
Had some rough tires on my KIA, Both almost came apart on the interstate while I was 600 miles from home.
Thank god for these guys! They provided a quick and easy service, as well as having the perfect match for my car.
Thank you all so much for saving me!
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June 2024 by Gene Gill
My wife was traveling in Alabama from out of state and had the dreaded low, pressure tire indicator come up on her vehicle.
Despite not having an appointment, this NTB location almost immediately got her in and diagnosed that it was a puncture and could be patched rather than trying to upsell. They sent her on her way with a repaired tire and a smile.
Customer service is a practically a lost art these days. Thank you, NTB Alabaster, for demonstrating it's not completely gone.
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June 2024 by Diana van de graff rebolledo
I bough my rv tires there today, I was impressed by the service. They had me in and out in 30 min. I been watching prices for a couple of months now, until my tire got damaged this weekend, they had the lowest price on the Goodyear I was looking for.
I recommend this place because they were friendly, the ladies at the front desk answered all my questions, and the guys on the back were super fast and polite, and the lowest price was just the cherry on the cake.