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“Yesterday morning my phone completely stopped working, didn’t turn on or anything. Due to work, I have to have a phone so it was urgent being that I had work about 6 hours after I found out I was without one. Staff helped answer all my questions and I was in and out knowing all details and with the phone I wanted in about an hour. Clean, professional, friendly. Would recommend this Cricket store to anyone. 5 stars easy.”
“I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.
After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.
The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.
I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.”
“Bobby, Anthony, and Blake did an amazing job today! My sister and I came in to get our screens fixed, and we were in and out in about 30 minutes. Great job fellas!”
“Our rep spent most of his days to achieve our requested outcomes...he was restless and he was exactly why I stay with AT&T...our rep deserves some type of reward for his dedication to obtaining the proper outcomes he achieved on my behalf and as a customer I'm extremely proud to have him in my corner.
Tom and Kelly Roper”
“Would like to personally thank Felicia (from the bottom of my heart) with helping me through some account troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!”
“Beth did an outstanding job helping us switch over from Verizon she went over the cost of everything and she made it very simply to switch to AT&T! Even got to kept our numbers and upgrade our phones!”
“The Helena store is great. Shari was friendly, professional, and very easy to work with. I upgraded my iphone, had all my questions answered, and felt no pressure.”
“Customer service was great, love the service, the only thing is the computers need upgrading, took forever to get our service active because the computer's kept locking up”
“We had a screen replaced on our iPhone. We got awesome service from Justin who did quality work! And so affordable. We will be back if we ever need their services again.”
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“I was helped almost as soon as I walked in. They helped me resolve the issue and even gave me some other advice, options to look at later. I accidentally keyed 1 instead of 5 on the text survey,I hope this gets it sorted out. Thanks MikeV”