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March 2024 by Rob
I rent often for work out of town and they always go out of their way to make the process quick and easy. Do their absolute best to get you in a vehicle you like. The staff at Enterprise Alabaster do a great job!
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March 2024 by msadrienne21
I have to say, I have had the best experience from the Alabaster location! Aaliyah, Alex and Martavius has been the absolute best. They are always nice and pleasant and very helpful. I would definitely recommend using this location for your rental needs.
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March 2024 by Matthew Tackett
Seem confused antil not confused
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March 2024 by Richie Irvin
Car was great; staff was great.One suggestion: I got two keyfobs/keys with my car but they were attached together with a steel cable in a way that made it impossible to seperate them. Two drivers and two keys is great; two keys that are inseperable is useless. I guess I understand YOUR need to keep them together but it's useless for the CUSTOMER and actually a hinderance to have them bolted together.
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February 2024 by JAMI PADGETT
On Monday 2/26/2024 I returned a car that I had rented for a week at the Alabaster, Alabama location.... After being turned away at another rental location in Pelham, Alabama due to these enormous CRAZY stipulations that they have in renting a car... I felt so relieved when I walked into Enterprise and got the best customer service from Jenna... After leaving the other rental place I immediately went home and booked with Enterprise online got an awesome phone call on Tuesday from a guy just clarifying the rental telling me what I needed to bring....everything was so professional from beginning to end my time inside Enterprise to get the car I was there a total of probably 10 minutes it was fast it was simple it was easy and the customer service was so amazing and so awesome from Jenna..... I do want to say they are a little bit more pricey with there rentals but sometimes cheaper is not always BETTER ? If I ever need to use a Car rental service again....it definitely will be Enterprise!!!!
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February 2024 by Phil Turner
Process to pick up rental and to return it were very smooth.
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February 2024 by Chibi Ann
Absolutely great staff. Everyone we interacted with was kind, personable, and courteous. We had an issue with the car we rented (no fault of the staff here) and they were able to resolve our issue and when we had to return the car early, they made the process seamless. This was the best experience I’ve ever had with enterprise.
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February 2024 by Quincy Fields
Very polite. They greet you promptly.Work well together to get you on your way as soon as possible.
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February 2024 by Dwain Dreher
Employees were helpful. Rental vehicle was clean and in good shape
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February 2024 by Nina Wade
Showed up mere minutes, literally minutes before closure and Vic was hands down the best representative. Even in the pouring rain he made sure everything was okay with the car and made my check in/return process super easy and way less stressful. I appreciate the customer service! Go see Vic!
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February 2024 by Rebecca Davidson
Vyk Kinnell and Alexandria Lott gave me excellent customer service! Professional and friendly! Both are assets to Enterprise Rent-A-Car!
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February 2024 by Stefanie Burnette Peterson
Aaliyah was super helpful when I picked up the rental car and I dropped off the car. Best service that I have received from this location since I started using this location. Recently I have been renting at the Pelham location due to negative experiences I have had at Alabaster in the past. I will start renting more often at the Alabaster location .
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February 2024 by Michael Fernandez
Enterprise made the two weeks I needed a rental very easy. Whenever I had questions or concerns about my policy, they were quick to answer and very clear Pick up and return were super easy and much less stressful than I had expected based upon my rental experiences with other agencies
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February 2024 by FORDMAT77
The Alabaster, Al location, the lady at counter was very rude and I reserved a rental and it wasn't there, and the price went up $140.00, the deposit was $400 more than I was told when I reserved the rental SUV. I will never ever return to Enterprise
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February 2024 by Samuel Kent
Vyk and Martavius gave me one of the best car rental experiences I've ever had (and I've had dozens)! They both took excellent care of me after a wreck while insurance was processing, and there were zero hassles! Vyk came and picked me up and was a great communicator. Martavius processed my information and introduced me to my temporary ride with professionalism and courtesy! I would rent here again as my first choice for a car in Helena, Pelham, or Alabaster.
