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March 2024 by Nathan Howard
The rep was very helpful. and the wait Time was just long enough for me to look around and decide what I wanted to buy.great place, Recommend to everyone.
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February 2024 by Sunnie Stanley
Charles was awesome! He was able to get us in and out quick ! I got a new number and a new phone and I couldn't be happier! Thanks Charles!
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February 2024 by Kevin Jones
Prompt, Friendly service.Sales rep LISTENED to my request and worked to make sure my issue was solved.Also told me about new products that I am interested in.
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February 2024 by Melinda Bennett
Luviana was amazing and so helpful- she helped me find the phone I needed with great discounts and upgrades. She was professional and friendly. I will always go to this AT&T store now. Thank you so much for the great service!
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February 2024 by Robin Sutton
LuviExcelente service
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February 2024 by Cameron Foster
Gone to the same store for the last few phones I’ve had. Always a great experience! Thank you Logan for being such an accommodating and professional individual. Will absolutely be returning! (when I can afford a new phone that is haha)
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February 2024 by Ron Howard
David at the Alabaster AT&T store greeted me on arrival. He was fast, friendly and knowledgeable; helping me to change phones, and making sure that my new phone was functioning properly before I left the store.
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January 2024 by Cashondra “Nae” Dowd
This store has the most rudest and racist staff that I've ever dealt with in my life. My first encounter here, I was not greeted, and the sales associate took it upon herself to take the customer who walked in right after me.In my second encounter at this store, I walked in the door, I was not greeted, acknowledged, or told that someone would be with me in a second or anything. A gentleman walked in after me, and he immediately acknowledged and greeted. The associate was helping someone else. When he walked to the cash register, he asked the gentleman what do you need today and asked him to take a seat and someone would be with him shortly. Still at that point, no one addressed me to ask if I needed anything or no acknowledgment at all. When someone decided to help me, that same guy he was rude, so rude that I decided to leave and go somewhere else.
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December 2023 by Shea McCartney
Justin was so helpful and patient. He was very knowledgeable and got me in and out pretty quickly with my new phone all set up and a better deal on our plan
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November 2023 by Jim Hardy
Absolutely horrible service. I was instructed to go to this store to return a phone. The young girl manager just said no, we don't do that. She was extremely rude and petty. They left me sitting at a little table and just walked off. Refused to pull up my account or help me at all and I had an AT&T phone in my hand. "Call customer service, they shouldn't have told you to come here". When you are a paying customer there is no they, AT&T is AT&T is AT&T.
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October 2023 by Stephanie A
Outstanding customer service by Justin!! He was very knowledgeable and helpful! He gave me all of my options and I never felt rushed to make my decisions for two new phones. He explained everything and it was crystal clear! I highly recommend going to see Justin at the AT&T store in Alabaster.
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October 2023 by Nick Gillaspie
Nobody here knows anything about their own service. They will blatantly lie to you to get more commission. They will have you sign contracts that they know are illegitimate and when you try to get them to honor that contract they will simply refuse. The associates here won't help you with anything, they will literally call AT&T customer service and get them to walk them through.This store has personally lost me $2,000, they have lost phones that I have returned that I then had to pay for, they have given me deals that they did not honor and directly stolen hundreds from me. They promised my wife that her watch could be traded in and they took her watch, then months later they said "oh her watch wasn't able to be traded in" then they kept the watch, and made us pay full price after we signed a contract saying they would give us credit.If I had the money to sue I would. The positive reviews are from people who bought a phone and nothing else. Do not go here for anything.
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October 2023 by Jarad Aldridge
I'd give zero stars if I could. Been a customer for 22 years and I'm about to cancel all of it. Liars and scam artists!
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October 2023 by Donn Dorminey
Alabaster AT&T Store were very helpful in upgrading my iPhone 12 to a iPhone 15. Great people to handle your mobile services.
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October 2023 by BRYON THORNTON
Rep. Jamal professional. was very helpful, courteous and professional. He assisted me with the final aspects of my transaction. That is assuming that Jamal was the store manager who was finally brought in by Christina who was the main rep that I dealt with. The only reason the transaction was completed was because the manager showed her what to do. Christina had a bad attitude, terrible communication skills, was confrontational and did not have a good knowledge of the product she was selling. She originally advised that the issue could not be resolved in the manner requested. After 3 visits the issue was resolved just as originally requested when the manager got involved and showed her what to do. I was not surprised. This is the type of service I have come to expect from AT&T. It is unfortunate that AT&T is the only cell that works in my area.