Appliances in Franklin, TN

“I called Electronic Express in Cool Springs to inquire about a new refrigerator. Devin was very patient with my many questions and took the time to answer each one of them. When I made it to the store a couple of days later, I spoke with Evan. He was busy with another customer, but still excused himself and took the time to get Chandler to come help me. Chandler was great. He listened to the brand and the features I was interested in. He was very knowledgeable and able to answer all my questions. We discussed the pros and cons of a couple of different styles. He showed me a model that had everything I had asked for, however it had recessed pulls. I need a refrigerator with handles vs the more modern pulls. Chandler was able to find the same refrigerator with all the features I wanted, but with the handles for me. This was on the Friday afternoon before Labor Day. He arranged delivery for Labor Day Monday. After the refrigerator arrived on time, I had another question and Matt was kind enough to help direct me in the right direction. I am happy with my purchase and the excellent service I received from this team of gentlemen.”

“Out of what we needed. Informed by staff product was on back order since October 2023. Came home got on app & ordered it & picked up at same store in about a week. Not sure what was going on there but Home Depot needs to fix in house information and allow customers to order in store if they choose; which means probably new software?$$$$$On upside all the staff was great especially the 3 tht helped us in garage door insulation/insulation area, except being mis informed about ordering product.?”

“I had a bath faucet over 15 years old that leaked bad badly. Went to Ferguson and James Wells went above and beyond in helping me. They did not have the parts I needed but he said he would find it for me. I left the store and two days later he called and located it for me. He gave me the contact information and I placed the order. It came in and fit perfectly. . There was no charge for all the effort Mr Wells did and seemed as happy to help if I ever needed anything else. I’m a customer for life now.”

“The 5 star rating is because of Seirra, who helped us pick carpet and pad. So nice and I rushed, it made the purchase experience great. We returned several hours later looking for shelving and Sierra was there again to handle all of our questions and needs. A perfect day at Home Depot. And the checkout lady, Sam I think, I know she has 16 years of service, but she was awesome too.”

“In the past, I've had trouble finding the things I needed in their inventory. But lately I have enjoyed their garden center. They have natural pine bark mulch, which I prefer to the fake dyed kind. A nice selection of perennials and native perennials suited to the climate in middle Tennessee. As a Williamson County Master Gardener, I receive a 10% discount on landscape and garden supplies.”