-
February 2024 by Tracie Kaltenbaugh
Finally, a business that still provides fabulous customer service.
-
January 2024 by Doug Quakkelaar
Good prices. Quick service. Knowledgeable & experienced professional staff person thoroughly addressed my concerns. They stand behind their service and products.
-
January 2024 by Bob B.
The staff does no explanation of benefits prior to the exam of what you will be billed for, and you end up payingLiterally over 6x's what was expected. The "doctor" requires things that aren't part of the typical exam, and there's no explanation, just a bill at the end. There was also a questionable pre-exam by a staff member who was being trained.
-
January 2024 by Sandra Baumann
Vision Works is friendly and professional!
-
January 2024 by Stephanie Cresci
Dr. Hicks is wonderful! He truly cares about each patient and takes time to explain eye health while making you feel comfortable. I would highly recommend going to this VW location. The staff is very kind, I saw them helping a woman pick her glasses out for over an hour. They helped me find the best deal when ordering contacts. I feel they go above and beyond customer service, it is refreshing to see and experience!Thank you, Vision Works in Waukesha!
-
January 2024 by Ashok Kumar
The receptionist is racist lady, I had a appointment that 4:30 and reached there by 4:35 she did not allow me and asked to reschedule while I waited there for 30 min, there were two old guys came at 5:20 while their appointment was at 5:15, I was with my 18 months old so didn’t argue and came out at 5:20. what do you guys say about that rude lady, throw her from store.
-
December 2023 by Matthew Maigatter
The staff and Dr. Hicks always go above and beyond. I’ve recommended Waukesha Visionworks to many and will continue to do so. A+
-
December 2023 by James Thomas
Optometrist was fantastic. Staff went above and beyond to help.
-
December 2023 by Candace Baier
Dr. Hicks is absolutely the best eye doctor I have EVER been to. Especially if you have an astigmatism, he very through and accommodating. He is the sweetest person I have ever met when it comes to an exam.
-
November 2023 by Katie Larsen
Dr. Hicks is amazing! So knowledgeable, kind, caring, and informative. I agree with others who say it is the best eye exam they've ever had.I've lived all over the country and gone to top docs in the Houston Medical Center and ophthalmologist specialists in Minneapolis, I would recommend Dr. Hicks to anyone. He is an absolute gem of a person!
-
November 2023 by Elan Valiquett
Worthless online scheduling system and customer service. After sending multiple confirmation texts and emails to my phone all the way up to an HOUR before my scheduled appt, I showed up and they said they didn't have me on their books. The two women sitting up did not care. Tried to blame the system and me. Do not let visionworks waukesha waste your time, like they did mine.
-
November 2023 by Kayla Tisa
Staff was incredibly kind, doc listened to my concerns and everything was fast, smooth, and not too expensive! I already recommended you to my grandparents!
-
November 2023 by Sameer S.
Absolutely incredible. The doctor and staff were incredible. I have a really high astigmatism and so it is difficult to get perfect contact lenses, but this place took the time to figure out the best solution and provided me with contact lenses that actually work. Really love this place, recommend everyone should go here.
-
November 2023 by Eat H.
The crappy frame was broken after using for 3 months. They said they can't fix it and have to pay $120 for that thing.
-
October 2023 by Patricia B.
2 stars as I really like the optometrist at this site. Staff at this site is rude. Cancelled my appointment less than 4 hours before appointment. I never received message from them. I know staff can't help if optometrist calls in I'll.However, to not apologize is inexcusable. Lesson in customer service needs to be given. Always apologize to the customer! This wasted 40 min of driving for me. If not for optometrist I wouldn't be returning.