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February 2024 by lornasback68
I had placed a sizable order of 12 pizzas for a work event on a Friday night for 5 o'clock.I was really pleased when my order showed up on time, fresh and hot.I have not ordered from Papa John's in some time but I will be again.Lately we have been having so many service issues with our chain pizza establishments, especially with orders being timely. I took a chance with Papa John's and they did not disappoint.
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February 2024 by Jay Andersen
Horrible service did a delivery at 5:15 and food was just left at door no knock or call when I said to call and was colder then a refrigerator terrible service over the phone also
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December 2023 by Scott Schinler
Super nice employees.
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December 2023 by ??
I ordered wings for delivery on 11/20 and I never received my order. Either the delivery driver kept my wings or delivered them to the wrong address. The Papa tracker stated that my order had been delivered. The driver needs to be fired for incompetence. I tried calling the store and of course no one answered the phone. I reached out to customer service, let's see if I get a refund.Update: So it turns out that Papa Johns uses Door dash when they don't have their own drivers to use for deliveries. So it was a Door dash driver who decided to lie and claim that my food was delivered. I still haven't received the refund for food that I NEVER RECEIVED. Besides reaching out to customer service I spoke with 2 managers at the store level. The GM was the last person I spoke with and she said that she would speak with her supervisor to see if she could get me a refund. The charges on my credit card went from pending to posted so apparently Papa Johns does not care about stealing from customers.Update #2: So Papa John's refunded my money and they apologized profusely for the mistake which wasn't even their fault to begin with. I guess the transaction needed to go thru before they could then reverse it. I want to thank the GM at this location for helping me get my refund. She did right by me unlike the Door Dash driver. So come out and support her and her hard working crew.
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September 2023 by Joseph Betz
Three problems:1. I needed something to eat, semi-emergency situation, was already in the car traveling towards the Sunset Dr location. So I called. Asked for any deals they had, didn't want to spend a fortune, just needed something to eat here. Was told, slowly, by someone in a call center 5000 miles from this location, the three "best deals." None of which were great. After ordering, paying for, and picking up my pizza, when I could search online myself, immediately found a deal that was 5 dollars cheaper. So problem 1, lied to by the people who answer the phones for Papa John's.2. Phone guy told me my pizza would be ready for pickup in 25 minutes. Sigh. Ok, was less than 10 minutes away but whatever, I get it, maybe there are 15 orders ahead of mine that haven't hit the oven yet. Got to store, dog in car, didn't want to leave dog alone for 15 minutes while I twiddled thumbs in lobby, so far in car for 10 minutes staring at the Papa John's sign. After 20 minutes total, went into store, my pizza has been sitting there on the counter cooling for at least 5 of the minutes I've been killing time. Should be happy it got done ahead of schedule, right? Well no, I would have been happy if you told me 15 minutes instead of 25 if it would be ready in 15. Waste less time, have hotter pizza.3. Got where I was going, sat down to wolf some pizza, picked up the tub of whatever that tasty psuedo-garlic-butter is so I can dunk some crust, and it dribbles out of the already-open tub onto my leg and the floor. Cool, now I got a really tasty leg, stained clothing, a greasy floor, and a dipping sauce that I cannot trust to not poison me. Neato.The pizza itself was meh-fine, not spectacular.All in all, not a great dining experience.
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May 2023 by Jasmine Robinson
Great all the around! Taste yummy as well. Order right before my lunch break & was hot & ready for me pick it up!
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May 2023 by Pamela Harwood
I am a trucker and have been to many Papa John's. Always had a good experience until now. My Papadila was raw dough in the middle, mushy and greasy all over except for the edges of the dough which were dry and hard. Not sure what happened but I have never had one like this before. UGH!
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May 2023 by Robert W.
Probably the worst place to order from. You order on the APP then it tells you it's ready. You get there and wait. And wait. And wait some more. They "remade" a pizza but while that is happening they other pizzas get old and cold. And the people behind the counter are completely useless. No clue and don't care. Never ordering from here again
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April 2023 by Sam Gerhard
I have had bad experiences ordering pizza before but this was excellent. Pizza well cooked and papadia is amazing. Thank You!
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April 2023 by Abbey Hunderman
Perfection, every time! Thank you for being a reliable Papa John’s!
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March 2023 by John Zeffer
Delivery took over 90 minutes from order, over an hour in delivery time. Bear in mind I am less than 5 minutes away, within 1.5 miles. Website registered a pizza delivered, pizza shows up more than 15 minutes later and barely luke warm. This is genuinely the worst papa john's I have ordered from. Pro tip, order from anywhere else or toss a Jack's pizza in the oven. I would prefer to chew on a boot than waste my time and money at this location.
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January 2023 by Ronika Barnes
Waited over five hours for my pizza and called into the location to voice my concerns and the manager on duty just wasn't any help. She stated she will remake the pizza and send someone out and here it is the next day no pizza! No business from me ever again and i would make sure i spread the word. No work ethics at all here.
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December 2022 by Jen and Damian Hilgendorf
I have always been a fan of Papa John's. This is my local store. My only real complaint is wait time on delivery and I'm sure that has to do with lack of staff so not much can be done about it. The food is consistently good. Decent variety in toppings. All in all I would continue to recommend Papa John's.
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November 2022 by Ml1180 H
Very hit or miss sometimes it’s very good sometimes it’s very bad this time they just completely forgot to cut my pizza I guess
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October 2022 by corey steinberger
This is probably the grossest and saddest thing ever. I wasn't really expecting much but cmon. This just bring the papa John's bar way lower. Glad we paid for extra grease and not mushrooms and cheese.
