-
February 2024 by Augusto Ureta
Over an hour for an oil change, workers completely scattered. Prob the worst Firestone I've been to. And they apparently lost an appointment lmao.
-
January 2024 by Randy Scherkenbach
Both Amber and Myles were extremely friendly and explained well the service they provided. It was done in an efficient and quite thorough manner and I am very pleased with my experience,
-
January 2024 by Paul Stamm
Straight forward - honest sounding. Both professional in tone and "human" in natural interaction with client. Also - frankly - the price was unexpectedly lower than I feared.
-
January 2024 by kids glitter
Friendly staffQuick serviceSatisfied with results
-
January 2024 by Jeffrey Kessenich
My daughter is the Service Manager there.
-
January 2024 by Ben Winter
Prices were fair but they were behind on the time frame of my appointment but I get that things happen overall a good experience!
-
December 2023 by James Cochrane
Great help at the desk
-
November 2023 by Tony S.
I've been a loyal customer of Firestone Complete Auto Care in Waukesha for over 15 years and my experiences have been nothing short of exceptional. In an industry where trust, reliability, and professionalism are paramount, this Firestone location truly stands out. The team here is not only knowledgeable but remarkably flexible when it comes to scheduling services. They understand that life is busy and unpredictable, and they go above and beyond to accommodate their customers' needs. Myles, the store manager, has been an indispensable resource. His deep understanding of the automotive industry, combined with his dedication to customer service, has helped make every interaction at Firestone a positive one. His approachable demeanor and ability to explain complex issues in an understandable way instills a sense of trust and confidence. Additionally, Amber, a service rep at this location, consistently provides top-notch service. Her attention to detail, professional attitude, and commitment to ensuring customer satisfaction are truly commendable. Whether it's a routine oil change or a more complex repair, I've always left this Firestone location feeling confident that my vehicle was in the best hands. Their team's expertise and professionalism have earned my trust time and time again. In summary, if you're looking for a reliable, professional, and customer-centered automotive service provider in Waukesha, look no further than Firestone Complete Auto Care. Here's to another 15 years of excellent service!
-
October 2023 by Rebecca Huff
Worst shop I’ve ever been to.
-
September 2023 by Collin Karrasch
I don't recommend this auto shop, They left Grease smudges all over my truck and they managed to put the wrong tire on and not match it to the current ones.
-
July 2023 by Deana Plymesser
I like going here it's close to my home. I had 2 holes in 2 of my tires from Milwaukee potholes and they patched them up for $40 what a steal I thought I was going to have to replace them.
-
July 2023 by Sara Petterson
They saved us during a move! At 6:30 pm Friday night our alternater was going out while driving. Miraculously there were 3 places that were open until 7pm. The other 2 couldn't get us in until Wednesday. Firestone didn't think they could get us in until Monday. We took a chance and left it there just before close and the fit us in between appointments and completed the work on Saturday. We were able to get back on the road on time for our move dates. They were kind throughout the ordeal and helped find some discounts to help with the unexpected expense.
-
July 2023 by Tony Ripley
The girl who answered the phone was very nice. The guy who checked me in was quick and friendly, my father and I have been here many times and the great customer service keeps us coming back to maintain our vehicles.Service: Steering & suspension repair
-
June 2023 by Chrystal K
The woman that answered the phone was very helpful! My daughter is riding on a spare and she fit her into their already busy schedule on a weekend!! She also had the out of stock tires that she needed shipped in before the appointment! 100% recommended!!!!!Service: Tires
-
May 2023 by Brigette B.
infuriating experience. I scheduled an appointment to have my snow tires swapped out for my summer tires. I dropped off the vehicle a day early (confirmed permission to do so) and took a $47 Lyft to the airport. I returned a full day after my scheduled appointment to found no one even touched the car or bothered to call me. this after having spent another $45 to take yet another Lyft back to get my vehicle. A mealy mouthed apology is what I got from the clueless guy at the store. Do yourself a favor and go to Tires Plus right down the street.
