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June 2024 by Joyful Always
Excellent customer service! I was closing an account because I got married and was combining accounts at my husband’s bank. Alisha, Brad, and Treveon were so kind, pleasant, and professional that I felt sad that I won’t be banking there any more. I highly recommend this branch!
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April 2024 by Marie Halling
No stars would be appropriate for this TERRIBLE banking experience!
They have no clue what they are doing!!!
Don't waste your time!!!
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April 2024 by rbennett53520
Nobody answers the phone here
Worst bank ever!
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February 2024 by Ryan Kroll
They didnt have time for me or what i wanted.
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January 2024 by Andrew Moldenauer
Great service...
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November 2023 by william
Worst bank I’ve ever done business with. They are genuinely as bad as you’ve heard. Do not bank here.They’re supposed to send your debit card with an envelope that contains a pin however I first received a pin with no debit card and then three replacement debit cards in a row with no pin. Do not bank here. It’s been a month and a half since opening an account and I have no debit card. I’m on my way to move my money somewhere else before the end of day.
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November 2023 by Sandy E
Wanted to open an account and discuss cd rates. Before I make an hour drive would like to speak with a live person. They never answer and the call says, "goodbye" and disconnects. I guess they do not want more business.
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November 2023 by Kim M.
I had an appointment at 3:00 pm. I asked to use the restroom teller told me the restroom is not open to the public. The caucasian lady asked to use the rest room while I was still waiting for my appointment. The teller unlocked the door and let her use the restroom! I said I thought it was open to the public she said it's not I said clearly it is you let her use the restroom... It's 3:30 pm I was still waiting the banker came out and side he is ready behind and Canceled my appointment because he said it would be another hour before he could see me .....
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August 2023 by Joy Hope
Any time you need to use the lobby for a service that is unavailable in the drive through bring a tent and a week or two's supply of food because the lines here are ridiculous and they typically appear to be painfully understaffed. I hate it here
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July 2023 by Ashley
Called customer service to see why my account was overdrawn almost 1k when it was just positive 400, the customer service guy couldn't give me any answers to my questions and just kept talking in a circle, absolutely no help at all. He works there but has no clue about the bank and its features or policies. What a joke.
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July 2023 by Daniel Hernandez
Bad customer service they told me to go to the branch I went and no body help me I drove for 35 minutes for nothing. Bad customer service they tell me to go to the branch and no one helped me drive 35 minutes for nothing.
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July 2023 by Ivan Garcia
Bad service with Latinos
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July 2023 by Trudy Johnson
Texting me in the drive through with a code to verify me even with my id.. seems like over kill
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July 2023 by Meagan Petersen
Tried to open an account — got there at 4:35pm (branch closes at 5pm). Walked in to two managers standing in lobby with coats and briefcases on ready to go. Was told ‘it’s too close to 5pm to set up an account’. Ok cool…so you’re not open til 5pm like you say. Too eager to leave apparently and don’t want to work
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April 2023 by Tammy Johnson
Texting me in the drive through with a code to verify me even with my id.. seems like over kill
