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April 2024 by Ingrid Nineteen
I used this pharmacy for the first time, and it will be my last. They are so disorganized and incompetent that it's worrisome. My first attempt at picking my prescription up I was told it would take 20 minutes to fill and they would give me a call when it was ready. I went to wait in my car. After 30 minutes I went back in, and was then informed that they needed to order it so it wouldn't be ready until Monday (this was a Friday). Okay. I go back Monday, and am told they only have half or it ready. Am told it will take 30 minutes for the other half to be filled. I have things to do so say I'll be back when I have the time. I go back after a couple days. When I go to pick it up the pharmacy tech hands me my prescription and it's only one of the items I was meant to receive. When I say this she denies I was meant to recieve anything else and tells me the other half needs to be refilled. I tell her this is my first time recieving this prescription so that makes no sense. She then tries to continue to convince me that this is my full prescription. I explain "no, it isn't. This is to treat psoriasis in my ears. One part is for my ear canal, the other is for my outer ear. I don't even know which one you handed me. " She then walks away and shows me a box asking if "this is it" I said "I don't know, is that what's on my prescription?" That's when I request to speak with the pharmacist so I know I'm receiving my correct medication. The pharmacist then tries telling me I don't need the external oil without even taking the time to see that my medication is to treat psoriasis, so yes, I do. Whole experience was bizzare and scary because they are clearly not taking the time to read and fill people's prescriptions accurately. People's health is not something that should be played with.
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March 2024 by Margaret Hoeft
We moved to Racine 2 years ago and this Walgreens in close to our home and let me tell you they suck. I get being busy and even short staff but they are always slow, have turned me away saying stuff wasn't in for me to call doctors and find out it was their go back and wait another hour in line to get what was at the location the entire time.Deff worst Walgreens I know go to one in Kenosha which is amazing ?
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January 2024 by dm Langhoff
They don’t have things in stock, but they don’t share that information with you so that you can contact your doctor or look elsewhere. Worst communication I have ever experienced with a pharmacy. It has happened multiple times I am just done with them. I can’t imagine you would get worse service so go anywhere else.
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December 2023 by Evie McNeill
WORST WALGREENS EVER.Especially the pharmacy!!Stay away!! Choose another Walgreens.This Walgreens has the worst pharmacy staff I've ever seen in my life.From giving you the wrong counts, to not filling scripts, to losing scripts, it's AWFUL.Sage yourself the headache and do NOT come to this Walgreens.
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November 2023 by Rudy Delapaz
They encourage you to use EXPRESS pass so you won’t have to wait in line for medication and when you do get it, they don’t honor it because of lazy workers, their excuses “I can’t switch to that register to honor your express pass” what’s the point on getting the pass if your not going to honor it
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October 2023 by Kristen Christman
The most ridiculous wait times at the drive through! So Frustrating! Only one person working, 20 people in line!!
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October 2023 by Isabella H.
Walgreens always makes the best waffles. Every time I get to Walgreens I know the food will be bussing. I wouldn't try there flu shots because there is to much sugar in them
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September 2023 by Austin Anderson
Kinda messy shelves at my time of visit, extremely long wait times at the pharmacy inside and drive-thru.
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September 2023 by Nayeli 136
Cashier was rude and wait line was slow
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April 2023 by Kristal
This is the location closest to my home. I use it for photo / card printing and occasional items I need to pick up. The service is fast and convenient and the staff are very friendly and helpful.
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April 2023 by Jeffrey Hollow
Consistently extreme long wait time to pick-up prescriptions. This just started to get very bad about two months ago. I can't understand how they feel that an hour wait is acceptable.
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March 2023 by Itz Prime.
Absolute horrible experience every single time. Hour long phone wait to see when I can pick up my prescription, I come into the store and it is STILL not ready. 1 Lady at the desk 8 people in line absolute mayhem. DO NOT use the pharmacy here.
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January 2023 by S.M.
My concern with this pharmacy is not its employees. It’s Walgreens Corporate who obviously doesn’t have any idea how under staffed and overworked. I have always been treated kindly and with respect. The lines for the Pharmacy inside the store and the Drive Thru (one lane only opened) are ridiculous. I waited 40 minutes in Drive thru for picking up medication. That was how long 5 cars took to go thru. Inside when i dropped off the script I was the nonetheless person in line and it took 35 minutes. Walgreens Corporate needs to get their act together and quit blaming employees. Such a disappointment.
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December 2022 by Jennifer Hier
Waited in the pharmacy line for 20 minutes while they addressed drive thru customers pulling in AFTER several in-store people. Absurd.
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November 2022 by Josh Netzinger
You might want to teach your cashier “Toshawn” some customer service skills.Tonight my wife went in and this young man was extremely unprofessional.He was hanging out in the back of the store having a jolly good ol time with another associate.Then when she was ready to check out he was at the register and didn’t greet her or even look at her. He didn’t say a word to her.He was rude, cold, and unprofessional.When she was done, once again he did not say good bye or have a nice day. He was silent and just stared at her with a dirty look.He should not be in the customer service business. Such a rude young man with a lot to learn.
