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February 2024 by Joshua Schippers
LOVE the fast and friendly customer service! Keep up the exemplary customer service, everybody!
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February 2024 by Mary H Skalitzky
Romeo and Lexus were helpful in my understanding the I phone functions.Keep on being patient in helping customers. We’ll come back.
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January 2024 by Mr. Mamoon
Rating says it all
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January 2024 by Fallyn Murray
My husband and I came in here back in November to get me added to his phone plan and upgrade my phone. I was told by the woman that helped us that I couldn’t keep my number despite it already being a T-Mobile number and that it would take up to 7 weeks to get it back if I wanted it. However, I found out a few days later that that wasn’t the case at all, and that it would have only taken an extra call and maybe an hour or so to get every transferred over. By the time I learned this, I had already gone through the process of switching my phone number on majority of my accounts and was not going to go through the hassle again.If this was my only experience with this location, I would have given 1 or 2 stars. However, our experience today, was quite different.My husband has been having issues with his phone not reading his SIM card. The gentleman that helped us at first was super helpful and put an e-SIM on his phone and so far he has had no issues!While we were there, we decided to take advantage of the free Galaxy watch if you added a watch line. A gentleman named Adam ( I believe this was his name) helped us with this. We initially were going to do the Apple Watch and the Galaxy watch. Adam went through all of the hard work of getting things setup for both watches but then I got cold feet and decided not to upgrade my Apple Watch. Adam, however, did not complain and worked diligently to call and have the 2nd line removed right away. He was very understanding and continued to help us. He was very informative and friendly and I have never had such good service in a phone store before! My dearest apologies for giving you extra work, Adam, but we appreciate your patience and understanding!
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December 2023 by Veronica Price
I want to thank both support staff Adam and Lexi for excellent service. Each person was friendly and helpful. On my last visit I was having difficulties figuring out how to help my disabled son regarding the phone and Adam went above and beyond to help.
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December 2023 by Devin Rogers
If I could give a 0 solely based on customer service, I would. My current phone had become completely unusable due to the LCD screen blacking out entirely, besides the very bottom corner. My parents called this T-Mobile for me and worked out a deal to trade my current phone in for a Moto G 5G and charge the rest to my T-Mobile account. This call was made just before 7pm, as I had been running around trying to get a working phone for a couple of hours (doing all of this on a freshly sprained MCL). I walk in the store at roughly 7:45pm, thinking I had made it in time for this simple trade in. One of the employees (whom I should have got his name) came up to me after a minute or two of waiting. When I mentioned the call my parents made, he was confused by the deal, but more importantly, also said that the phone safe was locked and there was no way to unlock it. He said that they lock it early so they can "rush out of there". He was very rude to me and dismissive of my concerns, as I was confused to why the store would remain open well past when they stop selling/trading phones. It doesn't make sense that they would "lock the safe up" but still advertise that they are open. When I questioned the employee about this, he would not look at me and ignored me entirely, even though I repeated the question multiple times. Why would a phone store stop working with phones before they close? When I asked what time the safe was locked up, he said, "I can't tell you that information". The employee sounded delusional.It is my belief that he wanted to quickly wrap the day up and was not concerned with my need of a working phone. I would rather go another couple of days without this crucial form of communication than give this store, or that employee, a sale. I will order one or go to Walmart instead. Even if the closing of the safe and refusal of trading/sales past a certain time is normal or mandatory, the way I was treated was still rude, unprofessional, and confusing. Ignoring customers is an interesting way to answer simple questions.
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November 2023 by Nathan Brower
a minute agoNEWThis place will trespass you for trying to cancel service or return of items. Be warned. Not to mention the number of security breaks over the last 6ish years
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September 2023 by Roxanne West
Staff helped me with my problem and was very knowledgeable
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September 2023 by Pam Mazzulla
Great customer service and so much better than Verizon! Liz was very helpful, polite and knowledgeable!
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September 2023 by tom VonBerg
Mike Chase did a good job not only synching watch with my phone but my car phone as well.
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September 2023 by Joy Wiley
My phone bill too high lol..Customer service always bomb..And there going to help you get to the bottom of whatever the problem is..Shout out to Liz
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August 2023 by Gabriel Muñoz
Stopped by Friday afternoon to move our service from AT&T, the place was very busy, all 4 associates were tied up helping other customers.Even though we waited a long time to get service (well over 30 minutes), and it took over 2 hours to get our 3 lines moved over to TMobile, Adam made the experience worth the wait. He was extremely helpful, great attitude, lots of patience even after experiencing multiple technical problems with his tablet.Definitely recommend them, will go back soon to order their 5G internet to test at home, cell coverage at home is amazing, better than with Verizon and tons better than with AT&T.
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August 2023 by Jack
Never had worse customer service in my life. Completely unsympathetic and useless in an emergency.
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April 2023 by Leondra Bolton
If I could give this a zero I would. I came in today with a friend so they could get a new phone, and there is no one in there just us and the coworkers. There's two coworkers laughing and making fun of high-school drop outs and just overall making fun of a person situation. This is very unprofessional and maybe they need some growing to do but this was very disappointing to hear. I never give reviews.
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April 2023 by Andy L
Awesome staff. Took time to answer questions thoroughly and smartly.
