“Metro is by far the best carrier out there were as Verizon didn’t care about there customers they only want your money they don’t give anybody deals of any sort I was with them 5yrs to long after I paid my phone off I left them for Metro I’m so happy I did I’m paying the lowest a month that I’ve paid in years satisfied customer”
“I worked with Leylah 11/25/23 she was absolutely amazing!! she was very knowledgeable and made the process of my trade in and phone transfer the quickest it’s ever been!!! i 110% recommend you ask for her as she was also very friendly and welcoming!!! you’re the best :))”
“This is one of the best locations in Racine to obtain Metro PC's Service. Gisela was extremely nice, and was extremely knowledgeable. Everyone at this location has great customer service. I highly recommend coming to this location for phone updates, account questions, and phone sales.”
“Just picking up new free 5g phone because Boost won't support my old 4g I really liked. But free offer appeased me and this store knew about offer and gave me activated new phone. Can't complain. However had to go back to get proper charging cord.”
“The people that work at this store now are outstanding and wonderful. If I compare them to the previous managers and workers I would have shut the place down at their disposal because I had a lot of trouble getting service with the other people. But as of today I treated the workers to some pizza and brought it to the store myself. They are wonderful they are helpful they don't complain or ask questions that aren't relevant to my situation. And I appreciate their service to me I have been with cricket for a very long time thank you.”
“Went into the store with the intention of buying a new device. Explained the situation with the guy he asked me a few more questions and resolved the issue with my phone and I didn't need to purchase a new phone. I was in awe that the guy was very nice and very friendly and honest! Thanks so very much I didn't get his name he got me right so fast!!!!”
“We always get our phone accessories from here. They're quality products that last a long time, and the gentleman who runs the store is very friendly and knowledgeable.”
“My husband and I came in here back in November to get me added to his phone plan and upgrade my phone. I was told by the woman that helped us that I couldn’t keep my number despite it already being a T-Mobile number and that it would take up to 7 weeks to get it back if I wanted it. However, I found out a few days later that that wasn’t the case at all, and that it would have only taken an extra call and maybe an hour or so to get every transferred over. By the time I learned this, I had already gone through the process of switching my phone number on majority of my accounts and was not going to go through the hassle again.If this was my only experience with this location, I would have given 1 or 2 stars. However, our experience today, was quite different.My husband has been having issues with his phone not reading his SIM card. The gentleman that helped us at first was super helpful and put an e-SIM on his phone and so far he has had no issues!While we were there, we decided to take advantage of the free Galaxy watch if you added a watch line. A gentleman named Adam ( I believe this was his name) helped us with this. We initially were going to do the Apple Watch and the Galaxy watch. Adam went through all of the hard work of getting things setup for both watches but then I got cold feet and decided not to upgrade my Apple Watch. Adam, however, did not complain and worked diligently to call and have the 2nd line removed right away. He was very understanding and continued to help us. He was very informative and friendly and I have never had such good service in a phone store before! My dearest apologies for giving you extra work, Adam, but we appreciate your patience and understanding!”
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“Walking into this store was the best thing that I did while looking to transition into an iPhone. All was going well, Jermery covered all bases, and there are quite a few, to enable me to walk out the door with a new phone in hand. Plus some basic instructions on how to make it work for me rather than against me. Then a big surprise appeared, there was a lock on one of the big three credit companies. Well that called for some extra steps and some expert advice on how we should proceed. Well, the mission was still accomplished, the lock removed and I walked out the door with the iPhone in hand. Nice work at UScellular and I would recommend them to anyone looking to get into the iPhone world.”