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September 2024 by Elizabeth Davis
Connor was amazing. He did everything he could to help us get our phones. He also shared his Burger King fries with me. Thank you so much Connor
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June 2024 by William Morris
ZERO stars. Just asked US Cell about an extra $100/line(2)/month that they have been charging us the past three months. We requested a 30 day upgrade while we traveled so we could keep in touch with family. It never worked and better yet, they have decided to charge us for it every month. After a 25 minute phone call and several, "let me talk with my supervisor" and " I'm calculating your per diem", she told me they would credit us back $300+. I said a quick look shows more than $400. She then "talked to my supervisor and he said we will not give any credits because you called after they were paid by your account (auto debit)." It was paid yesterday, by the way, that's when I saw it. We have been with this company for a very long time and this is how they treat us? Go anywhere else and live happy!
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April 2024 by Marximus
Slow internet, every update slows the phone down and makes it glitchy and don't even think about traveling the country it won't work out there. I think I'm going to switch to cricket
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December 2023 by Ben A
12 year customer. I'm pretty sure no one knows what is going on in this store. Our bill has been $220+ with 2 lines for the last few months and have gotten nowhere as far as to how this has occurred. No one has answers or any idea of where to get answers. They are definitely losing a long time customer.
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November 2023 by Karen Worgull
Pleasant staff
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October 2023 by Skip Deere
Nathan , the store manager was more than awesome in tansfering my number to a refurbished second party phone. It took multiple attempts and patience to get it done. I can't say enough of him and his expertise in getting the job done.
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August 2023 by Tim F
We have been driving to this store from Milwaukee because they are incredibly helpful and go above and beyond every time we have been there. Nathan the store mgr is top notch. Recommend this location for the best customer service of any cell phone store we have been to! Well done Oconomowoc!
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November 2022 by bubba kahuna
The Oconomowoc location has the best customer service around!
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July 2022 by Kera Lindemann
Ashley was super helpful! I feel like normally you spend hours in these places. She was very knowledgeable and helpful!! Thank you Ashley!
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May 2022 by Rhett Rockwell
We ordered a new Pixel 6 through US Cell and received it yesterday. We struggled with the sim card door once we finally got it open and got the sim card it, it would not work properly. Tried to get the sim card door open again and could not. Took it to a US Cell store and they could not help after a couple attempts to get the sim card out. Took it to the Oconomowoc store and between Jeremy Stone and Nathan Zambo, they managed to work the door open, pop out the sim card and get it re-installed correctly. Apparently it was just a little bit out of the track which was causing the phone to not send or receive calls and texts. Five Stars to these guys for helping me out knowing I wasn't even buying anything.
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March 2022 by Beth Schulter
Derek was amazing! Great experience. Thanks again
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December 2021 by Toby Van Sistine
I have been a US Cellular customer for almost 20 years... with a 2 year break to try another carrier (worst mistake ever) and am glad to be back at USC. In all those years, I have never had a customer service team, especially Faith, take care of me so well. Faith has always gone above and beyond and in a time where good customer service is hard to find... don't go anywhere else!!!
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November 2021 by Mark Brewer
Faith did a great job of setting up my new iPhone and transferring all relevant information from my old iPhone. She was quick, thorough and even had to dig around to get my Verizon account number
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February 2021 by Tryg Aasen
Fantastic and knowledgeable!
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January 2021 by Daniel Metzger
Used to be a us cellular customer for years but never again. Went in to get just a cheap flip or basic cell ans the kid that tried to help was a dill weed. They had no phones to choose from and the kid tells me sorry no can do. The cheapest phone we have is a apple for $800. Then he says can't help you go to a different store. I was slack jawed. Verizon did a great job right across the street.
