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March 2024 by Kiet N.
Do not trust their other services. I went through them for a bathroom remodel with Tundraland and I went with a higher quote for an extra panel, they were not able to do that and still charged me for the higher price. They also said it would take a day, maybe a day and a half but they did not finish for over a week so I could not use my shower for 8 days. They were not very organized and did not communicate with each other on what was left to do. Definitely do not trust them and check other places as well if you want to use their other services they offer
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March 2024 by John E.
I generally like Costco and have always had good experiences there. This time, however, things were a little different. My wife needed a new set of tires put on her car, so we decided to buy them at Costco and have them put on there as well. When we first arrived at the tire center, there was no one as the desk. I found out that this was not at all unusual. Making it worse is that there was no way to alert anyone that we were waiting. The person who waited on us was polite and friendly, and the tires we purchased were reasonably priced. There was no charge for the installation either, which was terrific. Later that afternoon my wife picked up her car and on the way home, 2 of her wheel covers flew off. We never did find them. The remaining 2 were put on incorrectly and I was amazed they didn't fly off too. We never did find the ones that fell off. The following day we went back to Costco and complained. They told us we could buy a new set and bring in the receipt and they would reimburse us, which they did. We did not, however, get any compensation for all the time we spent making the return trip to complain, the time we spent getting a new set of wheel covers, or the time we spent going back a third time to get reimbursed. I would expect more from a company the size of Costco.
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February 2024 by Char D.
Had a little friend date night on Friday night that was filled with wandering around Costco, shopping for the house, snagging some groceries, and munching on a few snacks. I always love the service here! All of the employees are super sweet and helpful. The store is always spotless and very organized. We got chocolate covered strawberries for $1.50 a piece! What a deal! Best and cleanest Costco around
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January 2024 by The Dead M.
The store is great. But the prices are bad, $10 for cereal come on now. Right as you walk in, you see a cute little snack shop that is nice.
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November 2023 by Dawn M.
Customer Service is AWFUL I have an executive membership and dread shopping at this location. They now card you when you walk in, when you get in line, when you're at the register and have to wait in a terribly long line to show your receipt on the way out. I slipped and fell as I left today and the items I was carrying flew everywhere & an employee stepped around me. Think long and hard before joining this club or renewing a membership. Sam's Club definitely values their customers more than Costco.
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November 2023 by Anthony G.
Tire center has terrible customer service. Can't provide accurate times for appointments. Waited on hold for 20 minutes just to be ignored and hung up on. Will never do my tires here again.
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July 2023 by Cisco G.
The tire center is horrible the people at the front desk are so incompetent is ridiculous, when is the car going to be ready? " I don't know" will it be done today? "Maybe" is it going to be ready tomorrow " we will try", unbelievable to have this kind of useless stupid people working there
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June 2023 by Maddy R.
Would give zero stars if I could. Manager "John" I believe his name was, was the rudest person I have ever met. So incredibly disrespectful to me, my fiancé, and my 1 year old daughter. Unfriendly and unkind. Would not recommend this Costco and do not believe John should be in any sort of management position - he could use a course on customer service. Costco has lost me and my families business.
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June 2023 by Amarpreet S.
I love the Costco in USA because they let you pay with visa . Also they have more variety then Canada and you can shop your for favourite vine , beer , whiskey or any other alcoholic beverage .
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April 2023 by Mike V.
This is a great Costco. If you're not a member, I would give it a try. If you don't like it, they'll refund your membership fee. Great return policy and customer service as well. I also highly recommend getting their credit card, it comes with lots of money saving perks including 4% off gas and EV charging and 3% off travel and restaurants. The vision center is excellent as well. I bought a pair of glasses with progressive lenses and had an issue with how they worked. I went back, and they made me a new pair of lenses which were correct. But today I'd like to talk about my satisfaction with the tire center. Last fall I had new tires put on our daughter, my wife and my car. They charge a nominal fee for a mounting, balancing, nitrogen fill and five-year road hazard package. The road hazard warranty turned out to be worth it's weight in gold. This package includes free future tire rotation, nitrogen fills and balancing. Our daughter had the misfortune of hitting a large pothole on the freeway this spring. The front wheel split in half and the tire had a giant slash, the back wheel was bent, and the tire had a gouge in the rubber that went down to the steel belts. Her car is a Cadillac ELR of which there were only about 4000 produced from 2014-2016 and everything about this car is pretty unique including the tire size. Thanks to the road hazard warranty, I took the two ruined tires into Costco to see about replacements. Of course, with the supply chain issues and unique size of these Michelin CrossClimate2 tires, they were unavailable. I spoke with Johnathon, a tire department manager, and he stated he'd do his best to find the two tires even if they would have to buy them from another retailer. I tried, and the Cadillac dealership that I had her car towed to tried to find replacement tires as well. The dealership said sorry, but there aren't any anywhere, and I couldn't find any either. However, I got a call from Johnathon, and he found the two tires we needed somewhere, and they were delivered in two days. Talk about going above and beyond the call of duty to help a customer. Thanks, Johnathon, and the Costco tire center for great customer service.
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February 2023 by Heidi B.
I am not sure how to review a Costco because you either like it or you don't. I will say however, this particular location seems to be ran / managed well. It is usally pretty busy when I come here but yet everything seems to be kept tidy and well organized. There is room for improvement for getting to the checkouts since when it is busy, there is a lot of "traffic jam" moments and it is hard for people to know who is actually in line and who is trying to shop and look at the items right by where the line for checkouts would be.
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January 2023 by Elly R.
We love going to Costco but beware of the meat department. This is the second time in the last couple months we brought home rancid meat, the first time was a pack of beef and this second time is pork ribs. I called them to let them know so they can investigate and make sure the bad batch was pulled from shelves so others don't get sick and the person on the phone says "oh well it happens". I highly doubt anything will be pulled from the shelves or investigated. I really do love this store and spend thousands at Costco a year I just wish the meat department would track their spoilage better. It's a terrible feeling throwing away meat like this! Thankfully they will issue us a full refund with receipt next time we come in to shop. We will be taking a break from purchasing meat at Costco for the time being!
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January 2023 by Amy M.
I am a Costco fan! Good prices on all the bulk staples like TP, Kleenex, cleaning and laundry products, coffee, spices, canned corn, Ritz crackers, pasta, mayo and vitamins. You can't go wrong with a rotisserie chicken for dinner where you can convert the leftovers into a tasty soup or chicken salad sandwich. And all meals would pair nicely with a Kirkland Canadian Whiskey followed by their tuxedo cake for dessert. Oh and those sample ladies have sold me on a variety of products including the Indian Madras lentils, irresistible Popcornopolis Zebra popcorn, Bibigo potstickers, Cape Cod potato chips and don't forget the Bitchin sauce - the smirk on the sample ladies face when she announces the product name should result in the product ending up in your cart. OMG those checkers are fast and friendly and the Kirkland hotdog is seriously the best dog hands down. Lastly I highly recommend checking out the optical department. The staff does a great job helping you narrow down your selection and makes sure your glasses compliment the shape of your face. Frames and contacts are both a good deal. Don't listen to the big box store haters. The membership pays for itself with the rewards program and the best price on gas and tires around. Check it out!
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December 2022 by Grace D.
No organization, no aisle signs directing shoppers, scarce staff who were rather curt, and the checkout system is laughable. I came with a friend and was left scratching my head as to why anyone would PAY for a membership here. The worst part was the pounding headache I got from leaving- had to walk a good thirty feet past stacks 6ft tall of tires. My head was pounding once we got back to the car. Absolutely grungy and disgusting to store TIRES by food. I have no idea who likes this place. Prices are not cheap either. I wont be back.
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November 2022 by Linda B.
My favorite club store with great demonstrations and samples especially during the holiday season. Love the gift card section and discounted too! Staff is so efficient and courteous. This is also my go to gas station!
