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November 2023 by Richard Flaaen
Kunes provided excellent service on my visit. They were honest about what they could and could not do, and gave referrals for services they could not perform.
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April 2023 by Mark B.
We bought our camper there in 2018. Nothing but a bad experience before Kunes bought them. If you are not aware, anything that Kunes owns or buys will be a bad experience. We tried to buy a car from a Kunes car dealership in Sycamore, Illinois recently and there was nothing but lies and deception. It is really too bad because they attempt to show a Christian business model and even play religious music at the dealership. However, the behavior and treatment of their customers, including the lies are anything but what I have seen from true Christian beliefs. When we reached out to management we heard nothing.
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March 2023 by Ben T.
In for 1 year warranty inspection. No one informed us it usually needs to be left for 24 to 48 hours...to inspect? Then then asked us to sign a liability form because theyve had a rash of catalytic converter thefts ...while people's vehicles are parked in their isolated rural lot w minimal security I imagine, probably left for inspection. Then.... Lots of defensive attitude about no one explaining appointment booking policy to us when we booked appointment, they like the excuse of someone else told you wrong... Ie ...we won't do what you were told on phone because it wasn't me that said it...kids say stuff like someone else did it. Also second time they've used this one on us. ...once they've sold it to you, they're not so nice. Much better attitude pre sale for sure. Also didn't (or initially said )didn't know about an industry wide stove recall...but "looked it up and YES...what do you know. They knew this. Finally, sales staff really shouldn't discuss sales with each other (especially) in a bitchy tone right next to the waiting area .....I might hear what they REALLY think of customers. But that was already confirmed by the attitude I received when I checked in. Very adversarial cover their butt type service AFTER sales. And some service tech guy sits at the counter and REALLY likes to argue w customers. Most important take away...NO SECURITY, YOUR VEHICLES NOT SAFE THERE. (They stated so.) Mabey hire a 15 an hour guard. Will never go back after done dealing w this group. DEALERSHIPS get a bad Name w this kind of treatment. Vi
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September 2022 by Kathie B.
Oops wrong place. My very best experience was with Kunes RV Fox Valley There's no way to delete this review... poor website design here... so I'm just leaving the truth here.
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October 2021 by Jeanne K.
Everything went well until we sat down with the financing person for our loan. He tried pressuring us for 45 minutes to buy a warranty we didn't want and told us things that weren't true to to get us to do it. I was almost In tears he had me so stressed and confused. We stuck to our guns and did not buy it but I was so upset it took some of the joy out of getting our camper.
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August 2019 by Shelly M.
I want to amend my former review because I did end up getting service through Destinations RV and I don't want to leave a bad review without a follow up. Picking up my camper was a different story from dropping it off. Service was pleasant, and they were able to troubleshoot my propane problem. They had pointed out other potential safety issues which I had them fix, I found the work to be of good quality and the cost was reasonable. I would bump my rating to 3 stars out of five, which looks to be about the average for this establishment.
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July 2019 by Jim T.
After have a Fridge repaired I got home and it was not working, I took it back and after waiting for a week they now say it needs a $400 circuit board. Don't do business with this company!
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October 2018 by Josh M.
Went there for service. Very rude to me on the phone because I didn't buy my camper from them. They told me the soonest they could get me in was two weeks so I set up an appointment for then. When I came to drop my camper off I had no appointment and my name was not in their system. I left the camper there because they said they could squeeze it in. Called two days later and they had no idea who I was. Went and picked it up and will never go there again. Service is zero.
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August 2017 by Terry Z.
Staff was very rude. We secured financing and agreed on a date and time to sign papers. Got a call the next day saying that they sold the camper out from under us. I recommend them to no one. It is a lot of work to secure financing and to have something sold out from under you is terrible business. If I could give negative stars I would. Better off taking your business elsewhere.
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June 2016 by Becky S.
We purchased a 57K 5th wheel camper 2 months ago. We immediately had problems and stopped to see the ales guy to get rectified. He told us flat out he did not want to talk to us or see us again, w had to deal with service dept. After a lot of verbal hauranging they did come to our site and fixe the problems. But now with more problems when I call they tell me to call manufacturer of products on the trailer. They want to get your money, then kiss you off. I would not buy a bottle of tank sterilizer from them
