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September 2024 by Sara Roanhaus
So fed up with Walgreens Pharmacy in Elkhorn. I wish this was my first complaint. Weeks ago I noticed my daughter was getting low on meds and went to request refills through the app. The meds were missing from her list, so I called the pharmacy....someone had closed it (so much for autofill). I requested a refill. They stated they would fax the doctor. A week or so later, still nothing. So I called again. They said they had messaged the doctor twice without a response. I verified that were messaging the right doctor (something they hadn't been doing previously). This time they had. I requested the refill from the doctor myself on 8/22. Yesterday I checked the Walgreens app, nothing, so I messaged the doctor. They responded that they had sent the approval on 8/22. I called and spoke with the pharmacy and they denied ever hearing back from the doctor. I explained that my daughter, who has significant mental health issues, was now without medication and had been today and will be going forward. They said they could do an emergency amount until they connected with the doctor and would start it right away, normally stating they don't do so until the person gets to the store. I drove out, as at in the drive thru line for approximately 30 minutes....which is insane...but often the norm here. Only to get to the front of the line and them tell me that they didn't have her meds. When I explained that it was an emergency amount they said I had to come into the store to get them. When questioned as to why, and that this wasn't told to me on the phone .....Or I wouldn't have waited 30 minutes outside....they claimed it to be policy. I told them to give me the meds I came for....not the emergency meds as I was on my way to pick up my kids from school and I would be taking my entire family's business elsewhere. At that time they could send the meds through the drive thru.
I tried to call corporate to file a complaint, this would be my second, but of course it is just on a loop and you never get to a human. Just a recording saying good afternoon and to push 1 for customer service or 0 for an agent.
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August 2024 by J
Many bad experiences here with the pharmacy.
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July 2024 by Daryl Kozbiel
At my fault I neglected to call in my prescription prior to running out.
I phoned it in this morning. And the automated call said ready on Monday.
I would be short (2) days.
I was able to speak to Adrianna in pharmacy. Whom I have never met.
She was exceptionally friendly and helpful.
I Thank Her. You can tell she takes pride in what she does.
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May 2024 by Corinne
Expensive but if you need 1 or 2 things & don't want to spend the gas to drive to Walmart then OK. Cashier is always nice/friendly
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April 2024 by izzyheer
I have never had as many problems at any other pharmacy as I do with this one. The employees are rude, and never once have had my prescription ready without having to call. That is if they're phones aren't down. I've had to go many, many times without meds because either they don't read the prescription correctly or are "too busy". I absolutely do not recommend using there pharmacy services. The store side is fine but because of the absolute horrendous service at the pharmacy I wish I could give 0 stars ?
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April 2024 by Nicole Clark
Every time I come in someone always greets me and is so friendly. And this Walgreens is literally my one stop shop. Right up the street from me and always has the necessities I come in for!
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February 2024 by Ella
Wonderful place helped me find everything I wanted! You’re in good hands here. Jenni was super helpful as well she got me everything I asked for!
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February 2024 by Ayla Gibbs
Great customer service! Nice lady helped me find the prego tests while I was crying. They are accurate. the diaper selection is pretty good.
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February 2024 by Adam Weyland
amazing place wonderful people good place to get my needs for a nice relaxing movie night my buddy was a little late on the after pill but he say its nice for diapers
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February 2024 by Hunter Thompson
mannnnnn lemme tell you something. purty great place with wonderful people helped me with all my needs. to bad i was a little late on the morning after pill but hey great place to get formula and diapers too
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February 2024 by Leeann McWilliam
Customer service is top notch!!! Employees always eager to help or answer a question...highly recommend!!!
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February 2024 by Kara Norton
I don’t usually go to Walgreens, but when I do, this is the only one I go to. The people there are the absolute best, hands down.
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January 2024 by Maureen Markiewicz
Didn't transfer Rx meds from out of state as requested. Called 4 days later; phones busy and/or calls dropped for over an hour. Previous Rx said request never made. Chose another Pharmacy.
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January 2024 by Gil Floren (Gil)
Very helpful staff. Always clean and well stocked store.
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January 2024 by Jaymi Thompson
If I could give 0 stars I would. Pharmacy is a joke..
