-
December 2023 by Darin Sampo
I needed to have my two children with me during this appointment.and the staff, Gabby in particular, was very friendly and accommodating towards them. She went far beyond my expectations and it was very appreciated.I would recommend Shopko Optical in Eau Claire.
-
December 2023 by SJ
Excellent service and very friendly and caring staff. I've been coming to Shopko Optical in multiple locations over a couple decades now and have never had a bad experience. I will continue to use them for eye care as long as they are around.
-
October 2023 by Michelle Lechleitner
Very good customer service. Cathy was incredible. She was very helpful, professional and knowledgeable. When we arrived for our appointment, we were the only customers and she was the only one there. Within 5 minutes, she had 5 other customers waiting to be helped. She skilfully helped each customer with their needs in a kind manner. When her colleagues arrived, she directed them toward the customers in the order they arrived. As we were ordering our glasses and contacts, she checked our insurance and helped us understand the pricing. Keep up the good work Cathy.
-
October 2023 by Georgette Gust
The "virtual exam" was really quite extensive. I think it may be the best exam i've had. The Eau Claire Location is great and the service was excellent.
-
October 2023 by tonja binkowski
The staff was very professional and helpful. I was in and out in 45 minutes! I've been going there for years and couldn't be happier with the service.
-
October 2023 by Mollie Cromwell
place was clean and well kept up. However, i was standing in the building within visual and verbal range of staff and it took 10 min for anyone to ADDRESS that I was there!!! also contacts were quoted at 60$/box more than other stores in town!
-
October 2023 by Tari Tucker
I highly recommend Shopko Optical in Eau Claire! Erica was very kind, informative, answered all of my questions & helped me pick out the perfect frames that I liked & were perfect for my prescription. Then I went back & got prescription sunglasses that I like & are much better for my eyes!
-
August 2023 by Troy
I had a great experience at this store today. The staff was friendly and courteous. The store was clean and well-organized. I would definitely recommend this store to anyone looking for quality service.
-
August 2023 by Molly Bonlender
Terese helped me today with my glasses fitting. She was kind, professional, and went above and beyond to make sure my needs were met. I was not a paying customer today (as it was a free fitting), but I plan to be in the future! The service was exceptional. The clinic itself is clean, newly built, and all the staff appeared to be helpful and friendly. I would highly recommend this business!
-
August 2023 by Faith Olotu
I highly recommend this establishment!!!! Everyone was so kind and welcoming especially ERICA!!! She was so sweet and helpful throughout the process of getting my new glasses! She went above and beyond to make sure I got everything I needed and she also helped me decide what frame I should get for my new glasses. I’m very grateful for her assistance and kind spirit. 10/10
-
August 2023 by vidhu anand
Would not recommend this shopko at all. Optometrist is amazing but not the shop. Ordered a pair of glasses. Got no notification that they had arrived, I finally called after 3 weeks and they had been there for atleast 2 weeks but no one informed me because the staff had forgot to click on the right button to notify me with texts or calls. They finally set it up. The pair wasn’t right and multiple staff could not adjust it, so they ordered me a different pair. Again, got no notification and upon calling after 3 weeks, turns out their staff still had not set up my account. And to top it all off, the staff charged me for warranty when I specifically said no and confirmed it and signed a waiver for it. When I filed my claim, I realized that they had charged me for warranty anyways. Over $600 for one pair, much inconvenience and unprofessional behavior with charging wrongfully and inappropriately (despite signing that I didn’t want warranty).I would not recommend this location at all.
-
July 2023 by Lynn Ang
Never fail to impress me! The customer service was extremely wonderful! Amy who assisted me is a extremely patient and professional representative. She was very helpful and knowledgeable during the entire exam and made sure I was comfortable. Keep up the good work Amy!
-
May 2023 by Alyssa Marie Cloutier
Every single time I come here, the employees are beyond friendly and welcoming. Very genuinely nice energy. Been coming here for seven years, maybe longer, and have never had a bad experience. Also LGBTQ friendly. <3 For the amazing service I receive and know I can rely on, I hope they get paid appropriately.
-
May 2023 by Konner Rowan
My first time going here was nothing but a headache. I waited over an hour for someone to help me order frames and lenses. Once they came in, they ordered the wrong frame so they had to send back. When it was all said and done it was nearly a month before I got the correct lenses, frames, and fitting.
-
May 2023 by Shelly Pedersen
I had the initial testing done with Erica. She was awesome. Very professional and kept the mood light ( I have anxiety). Dr. Jake was great as well. Very thorough.