“I got my last phone here and when it suddenly conked out after four years I went back. When I got there, there was only one customer service person and despite being busy, he was very thorough with those that were ahead of me. I listen to customer service people and if I don't like what I hear, I go elsewhere. Dan arrived to help out. He was efficient, patient and knowledgeable despite a couple stupid questions from an older woman who is inept when it comes to technology. (That would be me. ?) Wonderful customer service. I will go back.”
“Customer service was awesome he helped me with my issue and was very knowledgeable of products in store and attended to my needs and a very courteous young man I appreciate the service that was provided to get me back on my trip thank you so much you have a customer for life! Mr.Romano ?”
“Went to this T-mobile store yesterday to transfer an existing phone to a new phone. What a pleasant and hassle-free experience! We were greeted immediately and our sales person Kia was professional, knowledgeable, and willing to help! He also was very nice! Everyone working there were also very nice and professional. I'm sorry I didn't catch their names! Our new go to store from now on!”
“I can't think of anywhere that has service as good as this store. Yesterday when I bought a phone and service everything appeared good, but my previous phone company never actually canceled their service. Today Michael and the store manager talked with the other company for nearly an hour to help them fix the problem. It's solved! My new phone works perfectly.”
“This store and this crew really know customer service and care. The service person Stephanie and her Manager Jake are ready to do what it takes for any customer. I highly recommend this phone service and this location.”
“Thank you so much Sam's Club in Eau Claire, Wisconsin for donating books to our middle school! The past months I have been seeking ways to provide relevant, high interest books for students in my middle school reading classes. Sam's Club associates took the lead, approved the Sam's Club Community Involvement donation, and generously donated 11 hard cover young adult novels for our students. Students in our community will benefit from this gift. Thank you!!”
“It is a very quick and effortless process along with incredible customer service. Send a G3 pager in for service and found that it was covered under warranty and throughout the process provided excellent communication and updates about my pager. I would recommend it for your future needs and I will return as a customer myself for any further services needed for my pager.”
“We just switched over to Consumer Cellular today. We just want to thank Derek for starting and set up on our new phones. You are deeply appreciated for doing a great job.”
“This store is great. Always helpful and find exactly what I need. Cricket service has been amazing. I switched from post-pay service 10 years ago to Cricket and never looked back. Buy your own phones and get Cricket asap if you want to save money and have reliable service!”
“I went in just wanting a conversation and information, and that's what I got. Knowledgeable staff who were not pushy. Asked appropriate questions of me, and had answers and real-life experiences to the questions I came up with regarding the devices I was interested in.”
“We were pleasantly surprised with outstanding customer service! Andy and Cheryl were welcoming, patient, and friendly. They both demonstrated competency and efficiency. Cheryl experienced a system glitch while helping us transfer our cellular service from AT&T to Spectrum. She remained calm and kept us informed as she pursued two paths to resolution. As we waited, the queue of folks needing help increased. She remained calm and upbeat as she thanked them for patience and informed them addition service reps would be joining them soon. It was refreshing to see.”
“I would like to commend Shane on his excellent service in helping me resolve a difficult billing issue.Upon my husband's death, Verizon instructed me to cancel the account with his name on it and change it to a new account with my name on it. This was a difficult and frustrating process.Subsequently, I paid my monthly bills. Soon I received email notices that my Verizon bill was past due. No one at Verizon was helpful in figuring out what the problem was. After some time, I realized that the issue was that I was paying to the old account and not the new one.At this point I went into the Verizon store on Oakwood Mall Dr in Eau Claire, and was blessed with Shane's help. He not only helped me to get the issue straightened out, but he stayed with the person in administration that he had to phone. They credited my account for 2 months' payments and put a hold on any action that might be taken on my account.I was immensely grateful to Shane for his fine work.”
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“Joel got it done so slick. Came in as haggered up as my phone got my new phone set up in 20 minutes and made sure I got hell of a deal with a promo. 1100 dollar phone for 200 between promo and broken phone trade in.”