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December 2023 by Marshy The Mellow
Salespeople were great, came in with a plan to buy what I wanted and they wasted no time helping me through the process. Didn't have to deal with unnecessary upsaling or someone breathing down my neck, compared to other places I've looked for furniture in.
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November 2023 by Anchor Developments LLc
As soon as I walked in Jessica greeted me with a warm smile and asked if I knew what I was shopping for? I told her was in the market for a new mattress. She personally walked me to the section and was very knowledgeable! I looked at the selection and made my purchase. Jessica made the whole purchase very simple and explained the whole deliver process very well! I’ll be going back to Ashely and I hope Jessica is working!!
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November 2023 by Lena Wright
On 11/16 at 10:05 I came to Ashley’s to look for & hopefully purchase some living room lamps. The young man seated near the front door entrance on a couch looked up at me but never verbally acknowledged my entrance, instead he immediately looked away and remained concentrated on his phone.As I walked through the store I came upon a young lady who briefly looked at me as she walked past. She also remained totally silent.Neither employee bothered to ask if if I was looking for anything in particular, if they could be of any assistance or offered a greeting or a simple smile.Obviously I went elsewhere to make my purchases.
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November 2023 by Kiera Anderson
Raegan is the best to work with ! She’s very patient, you can ask her a million questions and she has the answers for everything. Definitely recommend you work with her if you need any help w/ finding the perfect furniture for you!
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October 2023 by Dallas Solfest
Von did a great job catering to our needs and took time to help us locate the perfect furniture for our living room. We will be back to work with him on other needs for around our home. Excellent Customer Service.
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October 2023 by Jason Shong
Our salesman Justin at the Eau Claire store did an outstanding job! My wife and I came in to look for a new couch and chair. Justin gave us space to look around and came back around when we were ready. He was VERY knowledgeable on the products in the store. We came in not expecting to buy anything and I felt discouraged to be honest. Justin made us feel right at home and was more than welcoming. Justin deserves a raise and at the very least much recognition. Thanks again Justin, keep up the great work!
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October 2023 by Amanda Shong
Justin made furniture shopping so, so easy! We let him know what we were looking for and he took us right to it! ? He was great to work with, very knowledgeable and respectful. Can't wait for our new furniture to be delivered!!
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September 2023 by JOUA XIONG
Zach - excellent customer service! Very knowledgeable on beds and furniture specifications. Not pushy with sales. We had stopped at a few other furniture stores before Ashley’s and did not receive 1/2 the service as we got here with Zach. Happy with our service and made a purchase!
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August 2023 by Joe Heimann
Called them about ordering a part for a 3 year old power chair, a simple metal bracket that got bent. The store manager stated "You cannot order parts for anything outside the 1 year manufacturer warranty, unless you buy the extended 5 year warranty." Insane.
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August 2023 by karen paulin
I purchased a couch with the help of Jason Larew, salesman at Ashley on Commonwealth Dr eau Claire. I told Jason exactly what I needed and wanted. He had the insite to find the couch I was looking for in the store. I couldn't believe how he listened and found what I needed with absolutely NO pushing or trying to change my mind. This is my first time to have purchased anything from Ashley's. I will definitely ask for Jason's help when I go back to Ashley's. Thank you Jason for your help and respect. Karen Paulin
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August 2023 by Katlynn Pichler
Doesn't even deserve 1 star. They discontinued the bedroom set I wanted. So, now I am stuck with half a bedroom set. I had to find a different one that doesn't match, and they wouldn't work with me when it came to the delivery so I planned around that ONLY for them to show up ahead of schedule anyways. I ordered it on July 8th and I won't get it until August 12th. Ridiculous.
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August 2023 by Tim and Brenda Zillmer
Zach was very helpful with our search for 2 couches. I appreciated that he wasn't pushy and checked on us during our search around the store. Excellent customer service by him and the store manager!
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July 2023 by Leigh Larson
Manager Dave assisted with our purchase. I ordered over the phone.Price matched a competitor's website. Everything was smooth and easy. Payment link came via email. Had a little snafu with rescheduling the pick up date, which was easily and quickly sorted out. I received great service from the Eau Claire Ashley location. Would buy from them again.
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July 2023 by Juanita Kielley Dahlen
I stopped in to Ashley Furniture to purchase a couple of items and was blessed with a knowledgeable, kind and helpful person, Justin. He not only took care of my immediate, known needs but anticipated a couple other possibles down the road. Extremely positive experience! So glad I stopped, and I will certainly be back !
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July 2023 by Gold Line
Was in today looking at getting a new mattress. Jason Larew was the employee who assisted me. He was extremely helpful and knowledgeable with any questions I had regarding the mattresses. Would definitely come back and also am recommending to have Jason assist you with your needs.
