-
February 2024 by G Le M.
We've been extremely pleased every time we've visited this office. People are kind and helpful. I've been there for member services, passport photos, international driving permit, and maps. Kudos!
-
November 2023 by Bob Wold
This is NOT where you want to go for any type of service, car, travel or anything. They are not like they used to be and the service is terrible. (also no refund if you want to quit.) I would not recommend them at all and sorry that we paid in to them from 1978. Please put towing on your car nsurance and do not use AAA.
-
November 2023 by Steven Chunn
Use them alot
-
October 2023 by Bob W.
This is the worst place that you can go for travel, car towing or anything else. Poorly run, no refunds for bad service and you would be better off using towing on a car insurance plan as there might be a chance they would show up. Traveling by air, use your phone and make your own reservations direct with the Airlines or use anything else but AAA.
-
September 2023 by Zena Jiardini
thank you austin for the good service. Great communication efficient work
-
August 2023 by Bart Robinson
Called the office to schedule a vacation trip to Boston. Lady on the other line said she doesn't do trip ticks (even though I went through the whole automated process and selected the correct numbers). Said she'd have someone call me back. Several hours later a person who didn't speak English as a first language called me back but had a difficult time understanding my plan which was very simple. I just wanted to do a few days in Boston, do the freedom trail and a nice restaurant or two. Had to explain this multiple times, they kept getting the dates wrong. Finally I gave up. This used to be a top notch organization, now it seems to be a bunch of housewives bringing in a second income that really don't want to help you. I've been a member since at least 1992 and if this is how I get treated, maybe it's time to reevaluate if I want to be a member or not.
-
July 2023 by Blue Sturkey
Triple A would be awesome if they actually responded to their service calls around here. In the summer wait times are 4-12 hours or more. In the winter you’re lucky if somebody even picks up your roadside request. I’ve called over 10 times for tows or roadside. They’ve actually showed up to ONE of those calls. Getting them to reimburse for a tow is a pain. Paid a load of money to no get any services. Ending my membership this year.
-
July 2023 by Christine Bolwahn
Needed help on I-94/help never showed/called other help-they showed!/AAA had to reimburse us!
-
July 2023 by Becky Renn
AAA contacted the tow service then sent me a txt informing me the tow truck driver would contact me soon. The driver called me within 10 minutes and told me hewould be at my location within 5 minutes!!! and he was.I am a 33 year AAA member and this is the reason why! Where else can you get this kind of service!! Thank you AAA and Chad's Towing!!
-
June 2023 by Nick Jones
I was thinking about signing up for AAA so I went to the website and started to fill out the form. I got to the part where I needed to pay and the website gave me no option to choose a higher level membership to sign up for. Your only option for that apparently is to call them. I left the tab open and went looking for other roadside assistance clubs instead.15 minutes later, someone from this office called my on the number I put in the form that I hadn't completed to ask me about signing up for a membership. I didn't give permission to call me, and if I wanted to sign up for a membership over the phone I would have called instead of shopping online like I do for everything else.Absolutely unprofessional. No interest in using AAA after that.
-
June 2023 by Christine Hiles
I swear AAA is the worst business in the world. I thought it would be an affordable way to make sure my 3 young adult kids are safe and token care if during an emergency and I have tried to hang in there but this is the 4th time one of them have been left stranded by them. Calling them and waiting for atleast 12 hours each time wile they keep saying someone is on thier way for absolutely no one to show up. Twice left on the highway and once stranded for a whole weekend with a flat tire in Milwaukee where they had to pay for a hotel and wait till Monday to find a mechanic on thier to help them. You can't call AAA about it because customer service will just keep hanging up on you everytime you try after you waited forever to get through to them. Of course I am finally done with them. AAA has cost me a a lot of extra money and headaches and they don't get that one star from me, it was the only way they would let me write a review.
-
June 2023 by Kate Samblanet
We’re traveling to Alaska from Naples, FL. We stopped into this AAA to learn about scenic routes we could take to keep us off the interstate. After meeting with Alaa Dridi in Eau Claire, WI he completely set us up for a wonderful trip the way we like to travel (off the beaten path). He also created a return route from Vancouver to the Upper Peninsula of Michigan. Thank you so much Alaa…..we’re already traveling your suggested route and loving it! ?
-
April 2023 by chris kemper
Canceling our membership after 15 + years! This is only the 2nd time we have used the travel department. We are done with your extremely poor service. Our 1st contact for a cruise was January 31st email and 2 phone calls. No response! 3-14-23 another detailed email on what we wanted with an email back from Jasmine stating we would have something in a day or 2. On the 3rd day we called someone else and got our trip booked. Bam just like that. Easy!Would not recommend.
-
February 2023 by Lily
I have to say we had an outstanding experience today at AAA with Wes O’Brien. His customer service skills are truly exceptional. We stopped in for a simple task and walked out boasting about how personable and talented he is. He exuded confidence and likability.
-
May 2022 by Connie Tuschl
Didn't have alot of stuff
