October 2021 by Josh Remmel
Beware. Billing practices are questionable and rapacious. Although in-network for our insurance and overtly advertised as an urgent care, there is a good chance they will code your claim as non-urgent care. Therefore, if you have insurance like us that requires a referral (for non-urgent care) you will be stuck with a big bill. Despite their adamant claims otherwise, they were less than forthright about their billing procedures and will not compromise with our insurance. To be fair, I will acquiesce their staff and clinician were pleasant enough, but when you go here, even for a bonafide urgent care visit, the onus is clearly on you to be sure you have a referral on file or that they ethically and appropriately bill your claim.
September 2021 by Marvin Bartholf
Insanely horrible. Saturday we set up an appointment on line for Sunday. Arrived 10 minutes early and as we pulled in we received a text that the appointment was pushed out 30 minutes. It has now been an hour and a half and still waiting for the doctor. This place is poorly understaffed with only one doctor for Urgent Care. This is not Urgent Care, it is more like take your time care!!! Horrible to say the least.
September 2021 by Jason Rayl
Excellent health service!
April 2021 by Stacy Whitehead
Efficiently tested for rapid covid test on the weekend and out the door. Not sure how busy on regular days. Unclear how much I’m going to get charged as well
April 2021 by Aneah Epshteyn
Absolutely horrible - if you want to be overcharged and ignored, this is the place to go. After checking to make sure they were in network and contracted, we had several PT appt's. They ran up over $2k in bills in 5 sessions. Over 4 times higher than the average PT for the exact same service. After several calls to try and work this out, we were told that everyone's idea of 'competitive' is different. Not one person I have talked to about this, including our insurance, agrees that these charges are normal. When we have tried to call back to talk to them, they don't answer - not even to let us cancel existing appt's. Beyond horrible. Avoid them at all costs as we are likely stuck with this outrageous bill. They don't care about anything but money.
February 2021 by Helena Meyer
I see Dr. Y and can't think of any doctor that has made me more comfortable, especially during uncomfortable exams. She's very friendly, knowledgeable, and down-to-earth. I picked her on a whim when I first moved here and I'm so glad I did!
January 2021 by Katelyn Miller
I went in for a COVID-19 Test on January 9, 2021 seeing as I was exposed to someone who tested positive. I am currently a ProHealth Care employee myself at the Pewaukee location and was absolutely astonished by the ignorance, arrogance, and rudeness of the employees at this Brookfield Urgent Care location. The patient safety ambassador was rude right off the bat and did not greet her patients with any sort of warmth or kindness. She checked my temperature by my wrist, did not ask any screening questions, nor hand out a badge verifying you’ve been cleared and screened. Next, the PSR was extremely rude and treated me as if I was as if I was a kindergartener who just learned how to read. The only good thing I experienced during my visit was my nurse, she was great. Other than that, I am shocked with the behavior of the staff at this location. Employees who greet you before anyone else should be kind and welcoming and they were quite the opposite of that.
October 2020 by Steven Whitehurst
Was told over the phone that there was a 15-20 minute wait. Been waiting for over an hour. While sitting in a room full of people as I want to get a covid test.... will never be back
September 2020 by Camila Anderson-Fernandez
Very unhappy with this clinic for a variety of reasons.I think if you need a basic car like testing for corona or flu like symptoms you could come here but as far as any primary care I would not recommend whatsoever. This clinic needs work with their triaging and how they treat their patients, their thoroughness of medical evaluations and overall care of their patients.
September 2020 by Jennifer Blomberg
No price transparency. They did an unnecessary exam and didn’t explain that it was an exam. I said I only wanted a COVID test, and they gave me the option to have a virtual visit first or come in, and I chose to come in because I had to be there for the test. When I signed in and said I was there for a COVID test, they sent me to the lab instead of urgent care, and by the time the lab figured out my appointment was actually with urgent care, I missed my appointment slot. They got me in about two hours later. A nurse practitioner did the test, felt my throat, asked a bunch of questions about the potential exposure, and charged me $216 for the “exam”. I fought it but was told they couldn’t remove the exam charge because it was done, so I had to pay to avoid a hit to my credit score. Everyone I encountered and dealt with at the clinic and in the process of fighting the charge was nice, but when free COVID tests are advertised, it’s important to inform your patients that you’re offering the same service but charging for it.
August 2020 by Raji S
I called to fix an appointment for my son.The person who answered the call was rude and snappy.I know the name of the person , just not putting it out here.A simple appointment scheduling process was painful thanks to the attitude.
May 2020 by Jacqueline Ernst
Absolutely love them! Had to take my son there due to a fever for a few days. When I went to his primary doctor, she pretty much told me it was viral. Went to see doctor strickroot and within 20 minutes he was able to tell me it was strep! Thank you so much for your help and believing me when I said something wasn’t right with my son!!
May 2020 by Shari
Dr. Sanchez is a breath of fresh air!She treats my family as her own. Honestly, you’ll never meet another her. She is one of a kind! I promise that!!