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August 2024 by Jesse drake
Tim in service was very upfront honest and a pleasure to work with! The whole team there was incredible. Fixed my 2017 grand cherokee cam issues and lent me a loaner car for 2 weeks will go back to these guys!
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August 2024 by Aaron Loomis
Excellent work on my Jeep Gladiator. On time and on cost for dealer installed modifications. This group knows what they are doing!
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July 2024 by Mark Sorensen
Just stopped in to check why engine light was on. It was 5 minutes till they closed. Trevor ran a diagnostic check and didn't charge for it. The whole service team was very friendly. I will come back for all my service needs.
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May 2024 by Carol L
Great service beginning to end. Even had the loaner car warmed up and ready to go! Great job Tom, Trevor and all the staff at Brickners of Antigo!?
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February 2024 by Michelle Koester
I always try to give a business the benefit of the doubt but after multiple visits and continued issues, even one star is too much. I had my car in for a leak which they said was repaired. I noticed over time I still had a leak and another mechanic pointed out it was leaking from the same issue. I made an appointment for it to be repaired again. I show up for my appointment at 8 am, and as I sit in the waiting room I happen to look up and see my car just being pulled in at 8:45 am. Nobody in the service department notified me of a delay until I brought it to their attention - I left work for this appointment that is now 45 minutes late to start. Next thing I hear is one of the parts is damaged so they have to order a new one. Should be done that afternoon. No calls from the service department. I follow up almost 5 hours later and told the tech is finishing up so I hitch a ride back to wait. Next there is an problem and the tech is still working on it, so they are going give me a loaner so I can get home. I call to check up the following day and the tech is still having issues - it comes in for a leak and now you're telling me my transmission is shifting hard which had no issues previously. Follow up after the weekend and the tech is still struggling. Several hours later it is finally repaired. Imagine my dismay when after taking it in for an oil change a week later, I am told that it is still leaking from the exact issue I brought it in for twice! $1200 later and it's still not fixed and I am having to take it to another shop to be fixed! I am disappointed, dissatisfied and thoroughly disgusted on so many levels!
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January 2024 by Janet Rabida
Not real happy, spent five hours and have to go back ?
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November 2023 by Gary Stoffel
Very clean facilities, they seem to care about your needs and help with resolving issues
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October 2023 by Sheila Deverney
Very unprofessional at timing.Scheduled a diagnostic check at 1pm they did not get my vehicle back until 1:45.A few days laterScheduled to have all 4 tires changed. For 8:00am. Handed keys directly to Trevor he said it would be about 2 hours. Two hours go by and I call and I’m told they haven’t even started. Call again at 12 and Sheldon tells me he doesn’t see my vehicle in the shop or have paperwork on it and he’s call back when he found out more. 2pm my car is finally done. Still charged full price.Should really get their scheduling under control as well as people who know what they’re doing.I love the sales team not a fan of service department after these 2 occurrences
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October 2023 by Nigel Staite
Excellent service and customer relations.
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September 2023 by David Schwartz
Great service
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September 2023 by Buddy C
Had nitrogen put In my new tires.
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August 2023 by larry stehberger
Made a appointment to have a simple airline re-connected for rear air bags/shocks. After two and a half hours of waiting and $320.00 dollars later... only to find out fitting still leaks! Excessive time and waste of money! Will not go back!!!
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July 2023 by Patty Pellmann
My head rest wouldn't fold down so the stow and go seat would fold in the floor. Walked in and asked if someone could look at it. They got it folded it wasn't fixed but it worked for the trip we were going on.
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July 2023 by Jessica Schreiber
Rude customer service in the service department. After telling me my car needs a 275$ battery and after I stated it’s under warranty they said it wasn’t failing enough to have it replaced and they told me to bring it in when the start and stop doesn’t work again , so I made another appointment when the start and stop started not working again and when I got to the appointment the check in guy which I believe was the manager, went to the car with me and then told me my car has nothing wrong with it even though THEY told me I needed to purchase another battery on my first appointment. So then I had another concern and he told me I was taking up his time !! I did say I made an appointment and he replied saying with them and pointed to garage not with me . Well , I didn’t walk in I made an appointment and he took it upon himself to diagnose and decide I didn’t need service. Is it because I’m a woman or does Brickners treat all their customers like this , I was disappointed and disgusted.
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June 2023 by Dave Fry
Jeff Schuster was a pleasure to work with as we went through the process of purchasing a Certified pre-owned Grand Caravan. Very happy with our selection..
