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June 2024 by Karl Amsler
Your doctor sent information to them and they said they did not receive it. They blame it on the doctors office when it’s actually their fault then you have proof that it’s their fault and they say it’s not terrible.
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June 2024 by Jeanne Smith
They continue to call and send letters almost daily. I have told them what I need and they do nothing. I consider their constant phone calls, messages, and letters to be harassment. I will be switching to another company.
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May 2024 by Sarah Snippen
They won't cover basic preventative care like labs that are encouraged with annual wellness exams. This does not appear to be a company that cares about their members' well-being. We will be switching insurance providers as soon as we can.
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March 2024 by Lakotah Littlehawk
Denied a pre Auth for a treatment that has been ongoing because they decided the treatment isn't "medically necessary". They would rather me be on a life long medication than get the treatment that was working. Even more frustrating because the treatment works best after 3 rounds. They denied my third round and are making me try 4 different medications before I can go back to the treatment my provider decided was necessary.
Insane that an insurance HMO thinks they are a health care provider and they know best.
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February 2024 by Daniel Patrick
Wow, what heartless POS here. They think they are doctors and are telling us our doctor doesn't know what we need because they want go save money. I hope you all burn in hell as I watch my wife suffer and die because of you. Shame on you and you're absolute mockery of employees
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January 2024 by Maureen Bronson
Got the bill after a mental health hospitalization and they refused to pay for the last day of treatment. How does that help someone in a mental health crisis to end up with a big hospital bill despite having insurance? Never had that happen with another carrier.
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October 2023 by Paul Neyhard
I never get to talk to a person of authority. I just talk to someone that passes the buck. Appeal process is a kangaroo court. Worst company ever, they should read and live by the mission statement. They care about profits and not the patients.
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September 2023 by Morgan Boeck
If I could give ZERO stars, I would. This horrible, awful company doesn't care about people's health and doesn't want to pay out for medically NECESSARY procedures. Will argue with your provider about what is necessary and what is not because they know better than doctors ya know...this cheap company SUCKS!
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July 2023 by Orange
This insurance was the only choice I had that covered providers (SSI) in my area. If you have other options, take them. Calling for help is useless. They couldn't even provide names of providers that were covered in my area when I was looking to change. They pestered me with phone calls about "case management" to the point I had to have my number removed from their system after telling them multiple times I wasn't interested. Then they sent snail mail until I told them I'm willing to get the state involved to get them to stop. I will change companies ASAP for decent service.
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April 2023 by Eileen Kimberley Iver
Honestly, garbage. I am not entirely sure why this "cooperative" even exists. The "case managers" who work here, will never call, let alone lift a finger to help you. When you do call, after being told information that was conflicting to theirs, you are then made to feel as though, you are wasting their time. Instead of offering you even the slightest of help, the staff there, will sit on the phone with you in silence and just say " I don't know how much more you want me to do." Honestly, I have had people who pump gas, that are more kind, helpful and resourceful, than the workers at this "cooperative" Really its more like a sorority with a longer name. No one should have to feel, as though they are bothering YOU, when the patient is calling, in tears mind you, asking for your help.You know, exactly who you are too.
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October 2022 by Josie Smith
I'm pretty shocked at all these negative reviews on here. I've had Group Health since February 2018 and I've had nothing but great customer service and great insurance coverage. Employees have always been pleasant and they fix any small problems I've run into quickly and easily. I've never ever been harassed. Any letter or call I receive is always pertaining to something we are actively working on. I would recommend Group Health to anyone because my experience has only been top notch.
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June 2022 by Jamie Kuczmarski
They keep blowing up my phone and there is nothing to discuss. Send a letter or email or text but quit blowing up my phone all the time day and night. Yes i traced the number back to being this company.
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April 2022 by Wesley Bauer
I can honestly say that I've had nothing but good experiences working with Group Health Cooperative and have confidence it will remain that way. I can see why they've been around since 1976.
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March 2022 by Andrew Niese
They retroactively denied counseling sessions for $2000 and tried to stick me with the bill. They are trying to say that I went to "marriage counseling" (which isn't covered) simply because I talked about my relationship in session -- my wife wasn't present and it wasn't marriage counseling. Joke's on them because they are about to be sued. Beware!
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February 2022 by Joey Olson
We had a small business plan for 5 years. We paid WAYY too much for the little amount of respect we were given from this company. They only care about monthly premiums. Went elsewhere with quotes being 1/2 cost. I would avoid Group Health.
