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February 2024 by Mike S
My eSIM is messed up and iPhone is stuck in SOS mode. They cannot get eSIM to work in my iPhone 13. It was working just fine and then SOS mode. Store associate told me to go to Best Buy and pay to get it looked at. Sad that an AT&T employee can't fix my eSIM problem. Give me a new eSIM or a physical sim I'm stuck with paying for a phone that doesn't work. And AT&T won’t even try to solve the problem
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January 2024 by Nicholas Bumgardner (Nick)
They are always short staffed and backed up. There are a few associates who know what they are doing, while others seem absolutely clueless to the basic functions expected at a phone retailer. It is always kept pretty neat and clean though.
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December 2023 by Sandraella Call
Very helpful staff and knowledgeable about products. Helped me get my phone back in order after it acted up after an update. Laura helped us with our purchase and our phones. Close to eateries and gasoline. Close to interstate and route 60. Hours are til 8pm.
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December 2023 by Anthony legrant
Laura is I of the hardest working people I've had help me with my phone problems it took us hours with the insurance people.
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November 2023 by Terri Hall
Laurie, at the St. Albans store, is amazing! She was helpful, friendly and extremely knowledgeable.
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October 2023 by Joseph Hatfield
Laura and Brittany are complete rock stars. Helped me with my upgrade, suggest accessories to compliment my 15 pro, ensured I had insurance and next up, and even though I wasn't interested, made sure I knew they had tv service as well. Both are prime examples of model employees!
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October 2023 by Tom Milstead
Total new people, must change hands or mgr. 3 times this year. They need ink for the copy machine been out last two mgrs. When you pay bill can't make copy, hope they work it out.
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September 2023 by Janna Nichols
Laura is the best, she knows her stuff and went above and beyond to fix all problems ! I live over an hour away and thankfully found her!!! Yall go see her she's the best!
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August 2023 by Amy Young
I'm being stalked at a result of your faulty security on the towers and your connection with the government to store and record all conversations and communications through my and everyone's device.It has even led to me being harmed physically and psychologically.Everyone is starting to catch on to what has been going on in the corporate world. Thanks for making this country a worse place for the common people while you rich people live extraordinary lives that we pay for.
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July 2023 by Lisa Smalley
James was AWESOME!!! We will make this our go to location! Terrific customer service!
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May 2023 by Timra Rose
Good customer service! Hunter is the best and doesn't sugarcoat things. He's pleasant in an honest way. He's definitely got my whole family's business from now on.
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March 2023 by James Adkins
The store associate, Hunter, was very courteous, respectful, knowledgeable and professional during my visit. He was eager to help in any way he could. Couldn't have asked for a better AT&T store associate.
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February 2023 by Adventure Time Prospecting
Went in for an upgrade. Awesome, friendly and knowledgeable staff!
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November 2022 by lindsey james
Amy was very friendly and knowledgeable about all products. I was helped quickly; she upgraded my cell- transferred all my info- & ordered me a new watch in no time at all. I would be happy to visit the st albans location again and be pleased to deal with Amy again!
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November 2022 by Courtney Woodall
Bridget has helped me out a few times & she is the sweetest, most helpful person there is! I recently switched to AT&T & she has made it a great experience. This isn’t even the closest store to where I live but I’m gonna start coming to this location.
