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August 2024 by SuperRetro64
Broke a bolt on our engine and now they want to charge us for their mistakes. Don’t you think we’re low income enough coming to Yes Ford? Let alone the fact that pulling $1.2k isn’t really that easy. Keith says YES to his workers messing up his customers cars, he says YES to his workers not taking responsibility. Don’t ever go here.
Edit: We finally got the car back after three months of waiting with new issues. Suddenly the wipers won’t work when you turn the knob, yet will when you spray wiper fluid from the jets. Fuses are good, so I’m assuming the wiring is bad. This is some kind of cruel joke at this point. Not only were you trying to charge your customers for your mistakes, you didn’t fix the mistakes you’ve created. You can’t say you didn’t know about it either, you guys do multipoint inspections as listed on our receipt. Keep in mind we still had to do monthly payments on the car despite it gathering dust for two of the three months it was there.
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June 2024 by Dan Hassett
Rip-off artists. Our Ford F150 truck broke down while driving from Missouri to Virginia, had it towed to Yes Ford after figuring out via handheld computer that engine was missing on #8 cylinder. We rented a car and continued on to Virginia. Yes Ford wanted to give it a complete tune-up despite the fact that I told them it had one less than 6 months ago. Told them just replace sparkplug and coil. They did so, but charged me 3 hours worth of labor ($450) for a job that takes less than half an hour! Total bill (parts, labor, tax) was over $650! Stay away from these people!
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May 2024 by James Brown
Service department didn’t have parts for car and refused to give me part numbers so I could check another dealer to get my car back on the road asap instead of waiting on them for a week. Poor customer service being afraid of loosing one sale to get a loyal Ford customer back on the road while traveling. Shame on parts customer service at Huntington WV. Glad I won’t be back here to deal with this company again.
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April 2024 by Missi Chambers
I had some warranty work completed and Codi was wonderful. She was very helpful and knowledgeable on the status of my repairs.
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April 2024 by Shanra Chianne Frasure ‘ Franklin
Went to trade one of my cars and get a new one. I have negative equity in the car. Had to sign a credit application and asked to test drive the car I was interested in and was told no not until they seen if I could qualify. So I have to have a credit check before I test drive a car before even knowing if I want it? Never got to test drive, was told $6k down due to negative equity- I’m not paying $6k down on a car that I’m being refused to test drive. Went down the road 30 minutes after leaving and got a 2024 Chevy traverse. Only had to put down $3k but I put $8k down & was able to test drive it before even doing the credit check! So now I’m the proud owner of a 2022 traverse and a 2024 traverse!
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March 2024 by Don Meade
Stopped by looking to have my new vehicle inspection sticker. The service advisor was very helpful, and I was able to get the job done in about 20 minutes.
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January 2024 by E Emmons
I've dealt with different Ford dealerships in the past few years and was very disheartened, to the point I was ready to give up on Ford. Between Baylee's excellent customer service, great wrench turners and reasonable dealership prices, this is the best Ford dealership I've ever been to. I'm a happy customer.
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December 2023 by Karissa Myers
Good luck ?
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October 2023 by Adam Stephenson
Avoid at all costs. They simply do not care.I went in for a diagnostic. I gave detailed information about what was going on with the truck which was obviously ignored. After being given a false and lazy diagnostic, being charged for a battery I did not need, going back for a second diagnostic, having an additional delay of a week due to a mechanic's personal issues for which I was not notified, having my truck hit by another vehicle inside the shop, no effort whatsoever was given to make me whole. Three weeks, all told.They did repair the damage from *their* collision, and they gave the second diagnostic without an additional charge. In my book, that's less than bare minimum in this situation.Services: Electrical repair
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October 2023 by Elkins Four
Took car in for a manufacturer recall and nothing was fixed. Tried blaming it on a different problem which has nothing to do with the recall. $155 later and still the same issue as the recall was for. Find yourself a trusted mechanic or do the work yourself. Never go here !
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September 2023 by Bill Howe
Fast, curteous service!
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August 2023 by Greg og
I give this place a 1 star cause they turned a simple job to a 3k job according to them couldn't even get my truck running an it would atleast start when I brought it there and now nobody there has any clue what's wrong with it the service manager didn't help with anything either good luck if you bring your truck here
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August 2023 by Savanna Thompson
Wouldn’t even rate this place 1 star but it’s mandatory so they get a 1. I have problems out of them every time i have to take my car in. Always getting the run around with things and never a straight answer. Rude as hell employees. Take my car in for what is supposed to be a 1 day recall fix and several times have had to leave it there for numerous days to a week. They don’t give loner cars or rentals and when you call for an update they have nothing to tell you. I would not recommend doing business if any sorts with these folks.Services: Transmission
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July 2023 by Amanda Keeney
The gentleman named Parker was very helpful and did amazing job I'll recommend him every time
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July 2023 by Marilyn Meadows
Absolutely greatest company to work with. If your lucky like I am ask for Kodie in service Department she’s the best hands down!!!
