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August 2024 by D. Haun
The only rental company open after my flight was delayed.
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June 2024 by Pamela Burns
My husband and I rented a vehicle from Alamo, the car broke down, we're on the phone for 3 hours or more, while broke down explaining the same thing over and over, this is the worst experience we've ever had.Once this is over someone's going to see me face to face. NEVER AGAIN, THIS IS THE LAST TIME FOR ALAMO !!!
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September 2023 by Rufat AL
Received the vehicle in good condition
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May 2023 by Jimmy Wang
Rented a convertible, drove an hour to pick it up, no convertibles available. Waste of time and money. The first words out of the agents mouth, should've been "I'll find you one". Even if it was at a competitor.
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August 2022 by Raymond Robinson (Robby Robinson)
Great price on a very good car!
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July 2022 by Aaron Byrd
the yukon i got was great seated me an my girl an the two kids perfect an had enough room for my in-laws
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May 2022 by Kara DeRito
Fabulous.
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January 2021 by Kharrin Sadler
The check in was easy, as I did it before I reached the airport. However, I asked for another vehicle and no other was "available." I had scratches on the rental and went back in to inform the associate, and she just marked it on my slip. She did not come out to physically check it. I called because the Bluetooth would not connect and again, no assistance was offered.
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October 2019 by Mark Snapp
Alamo charged my debit for $884.12 when I authorized $300 for a spilt payment transaction. I felt violated and extremely upset. Seeking Legal action for this cause.
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October 2019 by Melanie J Best
I have had the best experience with the girls at Alamo/National at this location!Summar, Cara, and Mindy are always pleasant and happy to assist me. I have experienced seeing them with difficult customers and they are always professional and courteous, even when the customer is rude and demanding.These three women always do their best to meet and exceed the requests of their customers. If something is beyond their means they are apologetic and do everything to make it right, even if that means referring a customer to one of the other rental companies when they have no vehicles available.There are other employees who work here as well, but these three stand out with their excellent performances and their enjoyable conversation.I choose Alamo at the CRW 100% of the time for their customer service, if I go with another company it is merely based on a significant price difference alone!
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October 2019 by Melanie Jo Best
I have had the best experience with the girls at Alamo/National at this location!
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September 2019 by Wayne w
Despite booking and paying for a car in full several weeks before arrival, when I got to Charleston, WV airport to collect the car, they refused to let me take the car because their equipment would not accept my credit card. They could accept my debit card but because my return flight was a few days after I wanted to return the car, they also refused that option. Despite having booked and paid for a car in advance, I then had to go and book a car at Hertz where my card worked fine, I don't recommend anyone paying Alamo anything in advance, you may just arrive and find they wont give you the car after all.
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August 2019 by Cameron Asbury
I wouldn't recommend Alamo car rentals to my worst enemy. My family member reserved a rental for us today and she called to ask a question about the rental. When Summar, the most rude woman I've ever met, answered the phone, she said "I've been trying to contact you to let you know we gave the last van to the boy scouts." We were leaving for vacation today and we needed a van or something bigger and since they had nothing similar in size or bigger, my family member told her to cancel the reservation. When we got to the airport, I went up to the Alamo desk and I asked if they had any vans, just to see if she'd tell me the same thing. She told the truth, saying they were out of vans and I told her they cancelled our reservation. She checked the name and said "Oh, yes, someone called and told us to cancel the reservation because you don't have a credit card." That couldn't be farther from the truth. These rental companies are only out to take advantage of people and line their pockets. I eagerly await the day Alamo goes out of business and Summar loses her job.
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May 2019 by Cathy Wallace
Even though i prepaid, they would not take my debit card as collateral and would not honor the rental.
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March 2019 by Wayne Wheatley
Despite booking and paying for a car in full several weeks before arrival, when I got to Charleston, WV airport to collect the car, they refused to let me take the car because their equipment would not accept my credit card. They could accept my debit card but because my return flight was a few days after I wanted to return the car, they also refused that option. Despite having booked and paid for a car in advance, I then had to go and book a car at Hertz where my card worked fine, I don't recommend anyone paying Alamo anything in advance, you may just arrive and find they wont give you the car after all.
