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February 2024 by Lauren LaRocca
I went to their location in South Charleston yesterday February 14th 2024. I had no idea all the things that they do! I was so impressed that I signed up for their service. What a really nice group of folks!
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January 2024 by Silvia Johnstone
Racist, ---would NOT help me because of the color of my skin--made derogatory comments. Please dont go here they are the experts of customerNOservice.
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December 2023 by Steve Bee
Nice, sort of friendly, clean AAA facility. I got passport photos done here. Good parking out front. Quick in and out. Bring your AAA card for better rates.
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November 2023 by APRIL NICHOLS
The red leaves on the trees, the static making them shiver and shake more than they move when the wind blows them away. No real flow to the aesthetic. The sounds of the birds seeking refuge there on a cloudy, chilly day. The sound of songbirds was just as memorable as the bright colour of leaves. I saw some of the same leaf in ELKVIEW at Little General *ExxonMobil*
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November 2023 by Kallista Eos
If you have AAA PREMIUM WITH BATTERY TIRE AND TOWING BE SURE TO ASK YOUR AGENT IF YOUR COVERED. SINCE 2020 C-19 LOTS OF AREAS ARE NOT COVERED AND AAA WILL COLLECT YOUR PAYMENT AND NEVER TELL YOU THIS UNTIL YOU NEED A BATTERY. ALL YOU GET IS A JUMP SERVICE. I FELT SECURE THAT MYSELF AND 75 YR OLD SISTER WERE COVERED. BUT NO. I WAS TOLD HAD I BROKE DOWN IN A SERVICED AREA THEY COULD REPLACE IT. ALL I KNEW WAS I SPECIFICALLY ASKED FOR THESE SERVICES LAST YEAR WHEN MY PAYMENT JUMPED FROM 186 TO 229. U WAS TOLD I WAS NOT GRANDFATHERED IN EVEN THOUGH IVE HAD IT SINCE 2017 AND FOR THOSE SERVICES I HAD TO PAY PREMIUM PAYMENT. WOULD I RECOMMEND THEM ABSOLUTELY NOT. I ASKED FOR A BATTERY OR LAST YEARS PAYMENT TO BUY A BATTERY. IM ON A FIXED INCOME AND THE COST OF A BATTERY MAY AS WELL BE A MILLION DOLLARS I DONT HAVE! I WAS LIED TO, DELIBERATELY MISLEAD ANDCI WONDER HOW MANY OTHERS THIS HAS HAPPENED TO. I SUGGEST BLASTING ON SOCIAL MEDIA. IM SICK OF COMPANIES DOING THIS TO UNSUSPECTING CUSTOMERS.
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October 2023 by A D
Never again… waited over 3 hrs, double the estimated time. Just to be told I’d have to call another truck for a tow???? The guy had a flat bed. Hilariously laughable. Joke of a company. Not one cent of $ will be going to this joke of an establishment.
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September 2023 by Debby Van dervort
I have a premier membership which entitles me to a battery replacement. I have been on hold three different times for approximately an hour trying to get a reimbursement form bc I had to buy my own battery after the tow company did not have a battery. This will makes the second time I have paid for the battery myself. My premier membership is a joke.
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August 2023 by Ernest Allison
its a travel agency they also do background checks.Very straight forward workers `
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July 2023 by Kara H.
This visit was to obtain fingerprints. The employees working the front desk were extremely rude, impatient, and lacked the communication skills it take to interact with customer. When walking in to a business, especially one with a desk right in-front of you, one would prefer a smiling face and a welcoming attitude rather than an adult who lacks good customer service and a bad attitude.
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July 2023 by Elaine Wiley
We went to get fingerprinting done here. We were glad for the service, but the requirements were not readily clear. The facility is large and organized.
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July 2023 by John Alderson
Great experience. The staff was wonderful and very helpful. There is a wonderful lady on staff who is a Veteran from the Army who was especially helpful and friendly.
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May 2023 by Amy Hisnanick
UPDATE: AAA has contacted me and resolved this issue to my satisfaction.AAA charged $1400 and problem recurred within minutes of leaving shop. Towed back, and they said they could not find the problem.
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May 2023 by Darrell Dunlap
High pressure selling. Agent is not customer focused at all. He acts like he is doing you a favor.
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March 2023 by Allan Rice
2nd time ive used this AAA service center. $150 diagnostics charge is tremendously high. The dealer was only 90. First time ive ever been asked for a deposit and felt pressured by txt messages to get my car while under going a medical procedure after they had been informed. Was told it was AAA policy. I'll stay with the dealership next time. . 10%discount not worth the high prices. Ill stay with AAA towing though. In fairness, no $150 computer diagnostics was need for locked up brakes but work done was very good and i paid the $1700.
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March 2023 by Tracy ThomasLewis
We use AAA as a vendor for work. They are pleasant to work with but usually busy.
