I ordered a new card and the women never closed out my old card. Now all of my money is stolen & they’re saying it might not be able to be refunded. Don’t waste your time with this bank go to poca valley or chase
October 2022
If you want to speak go a branch manager good luck. They never answer or call back.
December 2021
Locks your card due to “potential fraud” on a Wednesday evening when no one is in to call and get straightened out, no text or email to confirm if the action is fraudulent. No way to contact them due to holiday so I’m stuck without access to my money for over a day and 1/2
