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February 2024 by Erick Hernandez
They gave me very bad service the day I went
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December 2023 by Lydia Pinon
Had issues with my phone bill, called customer support and it got me nowhere. However spoke with Maritza and Gus here and found a solution and options quickly!
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November 2023 by Kelsie Hinkle
Garbage service all around! The phone service, and the employee help or less than one star! My advice is find another provider.
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October 2023 by Zach Mendoza
First visit customer service was great the male was saying i should switch providers as i was just acompaning someone. I acutely went back to switch recently and the service i got was lacking. I think the gall just want to get through the day. Probably go else where and take my relative as well.
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August 2023 by E
Do you really pay somebody to keep their feet up on the desk
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July 2023 by Segura AJJ
This location has been the worst experience. One of the workers Alex was her name was very rude . Walk in there wanting to know how much was owed on phone so I could pay it off to start new plan .She was not wanting to give info even though I was an authorized person . We needed to pay our bill talking to my husband about how I thought it was dude a certain date and she lets us know very rudely your bill was dude the 7 and it’s past due in front of all the other employees that were there. Could have waited to let us know when we were asking her how much was owed on a phone didn’t need to be said allowed so others could hear . Great customer service goes a long way !!!That way you’re treated in a store when you walk in is what makes it for me .
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June 2023 by Janice Ancell
I have been a US Cellular customer for over 25 years and the very best Consultant by far is Bryan Carmona! He is brilliant and makes your experience pleasant and informative! Thanks Bryan for your outstanding personality whichhelped us in our stressful tech world journey!You are going to soar in life,we appreciate your help and support!
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June 2023 by BINAI
Gustavo Valdez deserves the fattest raise. I came in and he assisted me with the best service I’ve received in a while..
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December 2022 by Jen M
Very unhappy with our experience...Claudia Torres was extremely rude and condescending throughout the entire process. She really needs to work on her customer service skills...We ended up leaving and buying phones at a different store and had a completely different experience.
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December 2022 by Traveling Solo
A CROOK WORKS HEREThis store houses a thief. Her name is Claudia Torres. While sitting in front of her she made UNAUTHORIZED CHARGES TO MY CREDIT CARD.On 10-29-2022 I went into that store per instructions from the 1-800 customer service number to cancel One telephone line. She told me she wasn't able to do anything for me because it was initiated on the phone and not in a store. After explaining to her several times that I was not there to buy a phone she said that all that she could do was take payment for the telephone number that I wanted to keep but I still would have NO ACTIVATION, no phone service and would have to call the 800 number for the third time. As I'm sitting on the other side of the counter from her she's fiddling on the computer and not until two days later do I realize that the receipt that she gave to me for $28.27 was in fact not the first charge but the second charge the first charge she made to my card for $71.26 I did not authorize. I signed one receipt but WAS charged twice, this woman is a thief and she WILL lose her job. I have made a formal complaint to USCellular and Claudia Torres you are all across Twitter and will be until I get my due diligence. I will not rest until you lose your job Claudia.If you have to go into the store on 2550 Nob Hill steer clear of Claudia Torres she will look you in the eye while stealing your money and it may be the last $71.26 that you had in your bank account but she doesn't care. @USCELLULAR@ClaudiaTorresUScellularCLAUDIA TORRES IS THIEF
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September 2022 by Sofi Navarrete
She was being really rude with us ,they have bad service and i had asked her something and she didn’t give a response she keep saying the same and giving me a bad attitude
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July 2022 by Wlisa David
I would like to try very well and then I can recommend what what I like about them the most and if I would recommend you can activate my phone with free Wi-Fi you must send them from where you're at right now to cavities
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October 2021 by steven phillips
This store manager has been personally taking his time to help me with my phone problems. It not often that you are taken care for by the same person in a very caring way and not a bother.Awesome store check it out. SP
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February 2021 by Chris Cliett
I was being helped by Natalie at the store. I'd told her I was going to the bar after to watch the suoerbowl. I'd left in a hurry cause I was running late an they were just about to close. I got to the bar an realized I had no Sim card. An I knew I was sol untill the next day. Then George tracked me down to the bar I said I was going to, to hand deliver me a sim card after he was already off the clock. Above an beyond service. If you want great personal customer service see us cellular.
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January 2021 by Mark Belair
Great customer service here, I've been with us cellular for over 20 years, they have been good to me.
