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September 2023 by Josh Wilson
Good customer service. Gave recommendations without being pushy. And they always have deals here as well.
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August 2023 by Teresa Ruiz
Quick oil changes and kind and friendly employees.
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August 2023 by carter mciver
My wife and I were celebrating our anniversary. Our car broke down up the road. One of the workers offered to go with me to jump start our car. After we made it to the shop, they completed the repair in 15mins. Very nice, highly recommended!
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July 2023 by John M.
Thanks for over tightening my oil filter now a simple 10 min job has me fighting for an hour and a half.
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May 2023 by Greg V.
I (we) had the fluids on our 2019 Toyota 4Runner checked and topped off. We left on 5/5/2023 for a two-week trip to visit several ailing relatives and friends in SoCal and AZ. We got as far as Hwy 395 between Lakeview, OR and Alturas, CA when the drive-train started to slip and then quit working altogether. No cell service (of course) but the locals were friendly and drove my wife to where there was cell service. The driver who picked her up alongside the road knew someone with a tow truck who agreed to come get us. He said there was no-one who he felt would be qualified to do the repairs and recommended we go to a dealer in Klamath Falls (Lithia Toyota-100+ miles away). We arrived just before they closed (~4:30 PM) and they accepted the vehicle. Ther only auto rental was closed (being Saturday), so we got a cab to a hotel and tried to re-book our reservations=we were unable to do so and the loss accrued to be $500+. Two days later, we were informed that the "last servicer" (Valvoline in Wenatchee) failed to tighten the drain plug and all the differential fluid drained out, resulting in a "trashed differential". Since it was not caused by a Toyota technician, it was not covered by our 100,000-mile power train warranty. Estimated cost to us: $5700.00!! Two days more and we were told that the axle had actually welded to the gears and could not be removed-to the tune of an additional $1400 dollars in repair. We are now waiting to confirm that (1) Auto Club will cover the 25 mile tow to Alturas, as well as the 100 mile tow to Klamath Falls, (2) when our car will be ready (erstimated to be 1 or 2 weeks or more), (3) what it will cost for a rental to return to Klamath Falls to pick it up, when it is ready.To return to Klamath Falls will likely cost us about an additional $1000.00 to rent a car, get rooms, pay for gas, etc.Correction: It was Valvoline in EAST Wenatchee.
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April 2023 by Oundrea Youngblood
Been going here for years! There work is good and done in a decent manner of time.The techs seem to enjoy their jobs, therefore, I feel they treat the vehicles and customers better.
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March 2023 by Channing Yancey
Felt like they weren’t trying to scam me. They were also very helpful.
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January 2023 by Rachel Kennedy
I can't say enough good things about this place! They're qualified and friendly and great at what they do and they have me as a customer for life. I will go to any Valvoline, but I will always prefer this one because they are the ones that went the extra mile to make sure that I was both safe and satisfied with the service I received. A+++++++
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January 2023 by Patti W.
After waiting over 10 minutes I was asked to move to let the person who arrived before in my spot because their lane was taking longer. Ok first come first served. Don't wave me in and then tell me to move to wait another 15 minutes. Nope, I left.
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January 2023 by TJ Ka'apuni
I used to have incredible experiences with Valvoline aka the former Oil can henrys but recently I went to have my oil changed and all the stalls were taken so I waited in my car in parking lot for the attendants to tell me which way to go and they all saw me waiting meanwhile another car drives up and around me and goes into a stall so I pull into the stall next to them and let them know that I was there first but they didn't care. The attendants clearly saw what had just happened but still let the car who cut in front me go first and responded to me with "it's first come first serve and you just have to drive up to the stalls, then we will tell you where to go"
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December 2022 by Jeanine Chase
Came in at 5:40 when they close at 6 to get a windshield wiper replaced. Parker grumpily greeted us by rolling his eyes and checking his watch as if they were closed. Then there were 3 employees working none of which could figure out how to replace the windshield wiper and were giving attitude the entire time.
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December 2022 by TravisGlenn X
Highly productive crew who operate as one many-part machine...but also a fun machine which banters jokingly and actually enjoys their job. The customer can stay in their vehicle and just watch them work...or eat a burrito (the building is shared with taco del mar)
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November 2022 by Tyler Munson
Fast in and out service. Been here many times with various vehicles and never ran into an issue.
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November 2022 by Maren Schwenzfeier
Had a great experience there yesterday, excellent customer service from Siouxsie and Luis!
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October 2022 by Abran Grajeda
I’ve been a long time customer of this location on Easy Street in Wenatchee. I’ve always had a great experience until today at around 4:30pm on 10/30/2022.I went in for a full synthetic oil change $100+ only to receive a snarky a** comment from one of the oil attendants. I politely asked for an oil change and nothing else. I informed them I didn’t want any fluids or filters and had brought my own oil filter.When the tall, curly haired, and polite attendant passed this information to his short, dark haired, small build, and rude coworker changing another customer’s oil, he responded with “dOes hE HaVe hiS oWn oiL tOo” in a snarky attitude.Let’s just say he may need some more training on customer service and how to speak to customers. I let them know I no longer wanted the service and drove away.It’s safe to say I won’t be doing business here anymore and I’ll be sure to let people know to avoid this place as long as he is an employee there.Service: Oil change