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September 2023 by Real Talk
ATM is broken. East Wenatchee US bank ATM is with drawl only. My check is too large to do a mobile deposit so I have to leave work and go into the bank. Very disappointing. The reason my check is so large is because I work hard. Upgrade your equipment or grow your foot print.
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July 2023 by Nancy Kintner-Meyer
Ran in to the Wenatchee Mission St branch to get a roll of quarters. Teller informed me “We don’t normally do things like this for non-customers but I will just thus one time.” (I don’t live here and my bank is not in this area.) I thought this was very rude, and I won’t consider becoming their customer!
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July 2022 by 509 STiFAN
Go deal with a local bank or credit union. Cashmere Valley and Numerica are both good choices.US Bank seems like they should have local people, but you will deal with out of state people for lending or anything other than a checking account. The things the people say in person at the local bank will not hold up nor line up with what the out of state people will tell you. Very poor communication response time as well as misinformation.
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July 2022 by Jose Valdez
Reyes Ramírez was the best at this branch. If you can go to him. He was very friendly and fixed my problem quickly and efficiently. ??
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December 2021 by cthun1234 Bilgore
Opened an account here huge mistake they were more than willing to take my money but once I went to spend it they placed a hold on my account without telling me. My family cant eat right now because of there trash practices and not only that they took copies of my personal information that somehow did not reach there corporate so now not only am I penniless hungry my personal information is just now out there floating around somewhere. Oh yah and the banks perpetually closed so cant even go close the account to get my money back. Screw you US bank you thief's.
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November 2021 by Randy B.
Very poor returning calls when they said they would. Stayed home all morning because bank manager said she would call this morning
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June 2021 by Kristy Hiatt
Wenatchee, WA last month we had a cash advance and cash deposit. Normally everything goes well never had a problem. Till last month April 2021 A new teller was at the drive up window. I counted the cash out and husband counted it but when we got home the receipt was for less than what we gave. My husband called the bank and he was told that after her shift and she counts her till, they will call me. One month later no call. We go again today and inquire about it. I get a call back this afternoon and no surprise the till was not over. Someone pocketed some money. If you go there double check everything before you leave. Not everyone is honest!
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June 2021 by cthun1234
Opened an account here huge mistake they were more than willing to take my money but once I went to spend it they placed a hold on my account without telling me. My family cant eat right now because of there trash practices and not only that they took copies of my personal information that somehow did not reach there corporate so now not only am I penniless hungry my personal information is just now out there floating around somewhere. Oh yah and the banks perpetually closed so cant even go close the account to get my money back. Screw you US bank you thief's.
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March 2021 by VALLEY MALL
I always use the ATM for this bank. Every time I go to the teller which isn’t many times at all it’s always a horrible experience. Use the ATM for a much better experience. Sucks that this is the only US Bank Wenatchee.
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October 2020 by Nicole Goodwin
This location has the worst ATM, it is always down. The drive through line is usually long and takes 30 - 40 minutes for a simple deposit.
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August 2020 by Victor Unger
They charge you to cash checks with their name on it. Also they intentionally mix named their overdraft coverage and protection the coverage protects and the protection actually provides coverage(pulls money from another one of your accounts). Also beware none of their overdraft policies apply to recurring payments. It’s a bank I expect nothing less. Go to a credit union.
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August 2020 by Nathan Vee
While US Bank is horrific and horrible institution, Joanne is incredible! Thank you so much for helping me fix a problem from 4 years ago. You are the best! I bet BECU, Umpqua, or any other legit bank would love someone like Joanne.
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November 2018 by Chris W.
Out of all the places I have banked U.S bank has definitely been the best. When I go in I am always greeted and there is hardly ever a line, benefits of Wenatchee I suppose. Along with inside, the drive up teller is always quick to help and rarely ever a wait. My favorite feature; they have a convenient drive up ATM, although I would never do a deposit through the ATM, they only empty it once a week so you'll be waiting a while to see the money in your account.
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October 2018 by Lane Gregory
Always slow and terrible customer service and only treat you like a number
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April 2018 by Steve Pasion
Nice bank, never much of a wait here
