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March 2024 by jcolleenb
UPS failed to deliver a package that I was in desperate need of last night and there was no local number to find out their hours so I had to wait until 4:30 today to come pick it up. It seems to me that if they are responsible for the delay, they should make every effort to get it to me first thing in the morning.
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February 2024 by James, R Jones
Great place ?? everyone was friendly
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December 2023 by Donald Schneider
I've been waiting almost a week due a package that should've been delivered but the driver supposedly decided to mark our address as undeliverable despite all the other packages that were left the same day. I've reached out to UPS customer service multiple times and they keep telling me the same thing: "We will submit a ticket for the local center to contact you." First it was "tomorrow", then (tomorrow) it was "20 minutes", and then the next day it was "they're closed until Monday, so someone will reach out to you Monday", and then it was "we're sorry for the driver making the delivery wrong. We will create a ticket..."No.... I want my package!
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October 2023 by Victoria Valdovinos
It is incredibly disappointing that you are a UPS Customer Center, yet you do not want to help your customers. I called all of the UPS stores today in Wenatchee and East Wenatchee, but they said that you have changed your phone number and refuse to give it to them or anyone else. I needed a package by today, and everything was on schedule and good until it went out for delivery in Wenatchee. Only two hours on the truck, and apparently, my package is damaged, and they won't deliver it. My package is literally something that can't really be damaged unless someone opened it and took it out. How about next time, deliver it and leave it up to your customer to contact the sender.
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August 2023 by Jesus Hurtado
The delivery drivers are dirty liars. Package marked as attempted delivery and that they missed us, but UPS never once tried to actually deliver the package. The drivers are incompetent and dishonest.
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July 2023 by patti riel
this is about the third time that my packages are “out for delivery” from Wenatchee to Chelan and a beautiful summer day, in the morning and haven’t seen them for several days @AmazonPrime/UPS do better
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June 2023 by Lee Alley
Most of the time quick, expert service. Plan ahead during gifting holidays.
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May 2023 by Misael Galarza
They take too long to deliver a package that was supposed to be here a on Monday
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April 2023 by Symantha Elledge
What kind of hours are 4:30-6?! I've had a package sent back because I haven't been able to get a package
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February 2023 by Shadowalker Brown
My landlord and I seem to be having difficulty with one of the drivers. I live down a lane in a small cabin near a larger home that belongs to the landlord. UPS comes down often but my packages generally end up at the landlord's home in spite of specific delivery instructions on the package. One driver suggested I add a building number or letter designation so I did and posted it on the home.But now, UPS is not coming down the lane. I was missing a book and my landlord was missing 2 packages. I called UPS to check on the exact location of the package that it was supposedly delivered to. "Behind the mailbox." was the answer. The mailbox is a multiple box unit up on the main road. I (a 71 yr old female) dug out 2 cubic yards of plow-piled icy snow and did not find a package at this location.On a hunch it occurred to me that UPS was leaving packages near a single post at the top of the lane with the property address on it. It is NOT a mailbox. I dug out another 2 cubic yards of plow-piled icy snow and found one package buried 2 feet down that belonged to my landlord. (See brown spot in lower right of attached picture.) Neighbors happened to drive by and informed me that they retrieved 2 packages that belonged to my landlord and delivered them. I never found my book. I'm guessing it will melt out some time in late March. I've since gotten a refund and reordered from Amazon.I'm not impressed, UPS. I know you can do better as I've never had an issue until I moved to this address.
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December 2022 by James Brown
Left an expensive cell phone that was sent "signature required" on the doorstep at 8:40pm without knocking
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November 2022 by Bryan M
Terrible customer service, zero communication and the most unreliable form of mailing.
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January 2022 by Chase Yarbrough
I'm very happy that UPS in Wenatchee is now employing smaller vehicles to deliver on snowy roads in the winter. Finally catching up with FedEx, which has been doing it for years. I used to have to tell everyone to use FedEx in the winter, now I can use UPS again. Thank you!
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November 2021 by Luis Quintana
Ups hub or depot. Small cramped area
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November 2021 by steven peng
AI ANSWER PHONE NO GOOD. I NEED REAL HUMAN.
